Humuhumunukunukuāpuaʻa

Review summary

1. L

   Leigh

   San Francisco

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Went understanding it is expensive but felt very poor value for money. Staff courteous but “not on the job”…. Dessert offerings (two tables located distant from each other) very limited and did not include basics such as fruit salad and whipping cream. Similarly the food locations were also distant from each other. I understand it is a temporary location while a Reno is going on but it is def. not an experience I (or our guests) would recommend.
   

   Is this helpful?

   Report
2. A

   Alan

   Washington DC

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Our family attended the Christmas brunch. The experience was similar to a cruise ship. The food quality was very average and the service was very limited - saying it nicely.
   

   Is this helpful?

   Report
3. C

   Carla

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent! Loved the ambience. Food was incredible
   

   Is this helpful?

   Report
4. N

   Nina

   Hawaii

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had an incredible experience for Christmas Eve. The wait staff made us feel like we were the only ones in the restaurant. Different staff stopped by to check on us and even asked if we liked the bottle of wine, then gave us some insight. Very attentive. Our server was Stephanie and she chatted with us like we were friends. Amazing time!
   

   Is this helpful?

   Report
5. J

   Jennifer

   San Francisco

   12 reviews

   2.0

   12 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Humu is not what it used to be… been going there for two decades. Was disappointing :(
   

   Is this helpful?

   Report
6. S

   Sarah

   VIP

   Philadelphia

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Grand wailea tries to nickel and dime you for everything without providing a solid experience. They wanted $35 per person for you to get a table closer to the water. We declined and they tried to sit us in the bar for dinner with basically a coffee table for our meal. The dining room was empty. We noticed most diners came for appetizers or ordered entrees only due to the steep prices. I’m fine with paying for expensive meals but usually the food and service and experience make it worthwhile. Food was ok at best, nothing special about service. Such shame because this restaurant used to be the fine dining experience you planned for a now it’s just an overpriced average restaurant. Better off walking to another nearby hotel and eating there.
   

   HumuhumunukunukuāpuaʻaResponded 2 days ago

   Dear Sarah, Thank you for dining with us recently. It is disappointing that your experience fell short of expectations. Your input regarding our menu and the service you received will be shared with our internal team for further consideration. It was a pleasure having you here, and we hope to have another opportunity to change your perceptions in the future.
   

   Is this helpful?

   Report
7. J

   Joanna

   VIP

   Salt Lake City

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 4

   Arrived and first thing Valet was rise and had an attitude. The resort feels run down, outdated, feels like you’re at Disney World. The service at the restaurant was good, excellent server and beautiful view, but the prices were unbelievably outrageous for the food. The food was just average. I assume that’s one reason they don’t share the prices on their website menu. Some guy in the lobby was acting erratically, seemed to definitely be under the influence of something more than alcohol, and was waving hand signals to us as he walked by, which left our youngest feeling pretty uneasy. Took about a half an hour wait to get our car back from valet on the way out. Would not go back, do not recommend.
   

   HumuhumunukunukuāpuaʻaResponded 3 days ago

   Dear Joanna, We're truly sorry that your experience with us did not meet your expectations or our usual standards on this occasion. While we aim to provide a welcoming and well-maintained environment, we regret any disappointment. Your insights are appreciated, and we'll address these matters with our team as we continually assess opportunities for improvement, particularly regarding value and menu transparency. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.
   

   Is this helpful?

   Report
8. S

   Sascha

   VIP

   Cologne

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great food, although pricey, and a wonderful waiter, Kaiwi, made this a special night. Thanks Iwi, we wish you all the best!!!
   

   HumuhumunukunukuāpuaʻaResponded 3 days ago

   Dear Sascha, Thank you for sharing your positive review with us. We're pleased that you enjoyed our culinary offerings, and it's also terrific that Kaiwi made an excellent impression on you. Rest assured, we will be sure to share your kind words with our team members. It was a pleasure having you here, and we hope you'll consider returning for another unforgettable dining experience very soon.
   

   Is this helpful?

   Report
9. D

   David

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I made an error when I made the reservation by selecting a different night. The staff was gracious and accommodating and, even though the restaurant was busy, they were able to quickly accommodate our large party.
   

   HumuhumunukunukuāpuaʻaResponded 3 days ago

   Dear David, Thank you for sharing your review with us. We are pleased that our team could accommodate your party despite the bustling atmosphere. Your kind remarks regarding their service mean so much to us, and we look forward to welcoming you back in the future for an even better dining experience in the future.
   

   Is this helpful?

   Report
10. B

    Bryan

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The vibe is so legit. You definitely feel like you’re in Hawaii.
    

    HumuhumunukunukuāpuaʻaResponded 3 days ago

    Dear Bryan, We are pleased that you enjoyed our unique atmosphere and truly appreciate your outstanding review. It was our pleasure to welcome you here, and we hope you enjoyed all we have to offer during your time with us. Your kind words are greatly appreciated, and we hope you'll consider returning for another memorable dining experience in the future.
    

    Is this helpful?

    Report