Iron Hill Brewery - Hershey

Review summary

1. M

   Mary

   New York City

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Before seeing Hamilton we went for dinner.food drinks service were awesome. Highly recommend!
   

   Iron Hill Brewery - HersheyResponded today

   Hello MaryG, We're thrilled to hear that you had a fantastic experience at Iron Hill Brewery - Hershey! It's great to know that you enjoyed our food and drinks, and found our service to be top-notch. Your high recommendation means a lot to us. We can't wait to welcome you back for another awesome dining experience. Thank you for your kind words and high ratings!
   

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2. D

   Diane

   Philadelphia

   3 reviews

   vip
   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   I have been going to Iron Hill for a long time, pretty much every week when I am back in the area! Went into tonight, and I was taken aback that they changed the menu and took a lot of things off that I used to get!
   

   Iron Hill Brewery - HersheyResponded today

   Thanks for the feedback! We're sorry to hear that your recent experience at Iron Hill Brewery - Hershey didn't quite meet your expectations. We understand your disappointment with the changes to our menu and we appreciate you being a loyal customer for so many years. We're constantly trying to improve and your feedback is valuable to us. We hope you'll give us another chance to impress you in the future.
   

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3. K

   Kris

   Philadelphia

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   I had the fish tacos and there wasn't much to them. Either increase the protein portion or make three. The beer however is outstanding! Which is why we selected the place. The server was phenomenal but the hostesses were not very cordial. When I received the text that my table was ready and approached the hostess station, she asked me if I had the right restaurant, despite me having the text and the open table app open to show her. The front staff seemed overwhelmed by the amount of people trying to get tables. I also was not pleased with being sat at high top table in the bar area where a lot of people were standing around. We got bumped into a couple of times. If I'm making a reservation, I'm expecting a table or booth.
   

   Iron Hill Brewery - HersheyResponded today

   Thanks for visiting us, PyrateQueen! We're glad you enjoyed our beer and fish tacos. We appreciate your feedback on our fish tacos and will consider it as we strive to improve our menu variety. We're sorry to hear about the high top table issue and the discomfort it caused. We'll address this with our team to avoid such issues in the future. We hope to serve you better next time.
   

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4. T

   Tyler

   Philadelphia

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Wonderful experience! Server was great! Recommendations were on point, and even gave my wife a sample beer just because! Definitely recommend and will be back in the future!
   

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5. T

   Thomas

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was very good and great service. Great experience!
   

   Iron Hill Brewery - HersheyResponded today

   Hi ThomasB, We're over the moon to hear that you had a great experience at Iron Hill Brewery - Hershey! It's wonderful to know that you enjoyed our food and found our service to be excellent. We strive to provide our guests with memorable experiences and your feedback validates our efforts. We appreciate your high ratings and look forward to serving you again soon. Best wishes, The Management Team
   

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6. D

   Dan

   New York City

   17 reviews

   4.0

   17 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It’s good bar food. It’s not more than, it’s not less than that.
   

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7. K

   Kelly

   Philadelphia

   1 review

   3.0

   1 review

   Dined on November 17, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Kitchen must have been a bit disorganized. Two tables that were seated after us received their food and were half done eating before we got our food. Granted, the restaurant was very busy, but not sure what the hold up was for us and not the other two tables.
   

   Iron Hill Brewery - HersheyResponded on November 18, 2024

   Thanks for the review, KellyH. We're sorry to hear about your experience with the kitchen. We strive to provide efficient service and we apologize if we fell short on that occasion. We're glad to hear that you were eventually satisfied, but we understand the timing was not up to par. We appreciate your patience and hope that we can make improvements. We hope to serve you again soon.
   

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8. N

   Nicole

   Philadelphia

   1 review

   2.0

   1 review

   Dined on November 17, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   Very long wait time . Over an hour wait for two burgers . Waiter was great and food was good .
   

   Iron Hill Brewery - HersheyResponded on November 18, 2024

   Thanks for visiting us, NikkiK. We're sorry to hear about the long wait time you experienced during your visit to Iron Hill Brewery - Hershey. We strive to provide excellent service and it's unfortunate that we fell short this time. We're glad, however, that you enjoyed the food and found our waiter to be great. We appreciate your feedback and will take it into consideration as we continue to improve our service. We hope to have the opportunity to serve you again soon.
   

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9. K

   Katie

   Philadelphia

   4 reviews

   4.0

   4 reviews

   Dined on November 17, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Overall, we enjoyed our experience. Our waiter was great. We were there for a concert at the Giant Center (along with several other concert goers) therefore it was quite crowded. Unfortunately, we had to rush through eating because it took an hour for us to get our food. We were patient because they were crowded but we didn’t order anything complicated so an hour seemed a bit long for 4 plates and we were a bit anxious about making it in time for our show. We made it to the concert and had a great night. If you plan to go to eat before a show at the giant center you give yourselves PLENTY of time and bring your conversation and patience!
   

   Iron Hill Brewery - HersheyResponded on November 18, 2024

   Hey, We're thrilled to hear you had a great time at Iron Hill Brewery - Hershey! It's wonderful to know that our waiter made your experience even better. We apologize for the delay you experienced due to the crowd and appreciate your patience. We're glad you made it to the concert and had a great night. We're always working on improving our service and your feedback is invaluable. We hope to see you again soon!
   

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10. C

    Charles

    Philadelphia

    1 review

    5.0

    1 review

    Dined on November 16, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Analysis was a great server! Very attentive and such a pleasant personality!
    

    Iron Hill Brewery - HersheyResponded on November 18, 2024

    Thanks for the feedback! We're thrilled to hear that you enjoyed your experience at Iron Hill Brewery - Hershey. It's always wonderful to hear when our team's efforts to provide attentive and pleasant service are appreciated. We're always striving to create a memorable experience for our guests, so your positive review means a lot to us. We look forward to welcoming you back soon!
    

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