Isabelle's

Review summary

1. M

   Margaret

   Dublin

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was delicious and staff were excellent, courteous and helpful.
   

   Is this helpful?

2. S

   Sharon

   Dublin

   9 reviews

   5.0

   9 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I brought my friend out for lunch for her birthday and we loved our whole experience. A big shout out to our lovely waiter Jay who was attentive and friendly. Would highly recommend.
   

   Isabelle'sResponded 4 days ago

   Hi Sharon, Thank you for taking the time to review Isabelle's restaurant and for the shining 5 star review, we hope you will dine with us again soon. Warm Regards, Isabelle's Team
   

   Is this helpful?

3. K

   Kathryn

   VIP

   Dublin

   52 reviews

   4.0

   52 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Nice meal service a bit slow - we gave up on another bottle of wine as it took so long to arrive
   

   Isabelle'sResponded 6 days ago

   Hi Kathryn. Thank you for taking the time to review Isabelle's restaurant I will discuss your feed back with the team, we hope you will dine with us again soon. Warm Regards, Isabelle's Team
   

   Is this helpful?

4. B

   Breda

   Dublin

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed brunch with 2 friends on Saturday. Food was lovely and portion size perfect. Server was professional and efficient. While the booking emphasised that allowed time was restricted we didn't at all feel rushed or under pressure to watch the clock.
   

   Isabelle'sResponded 6 days ago

   Hi Breda, Thank you for taking the time to review Isabelle's restaurant and for the shining 4 star review, we hope you will dine with us again soon. Warm Regards, Isabelle's Team
   

   Is this helpful?

5. OT

   OpenTable Diner

   Dublin

   3 reviews

   3.0

   3 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   I've visited Isabelle's many times and I always really enjoy the food and atmosphere. On this visit today for lunch with friends the food was great but the server started taking plates from the table while some of our group were still eating. They then brought us the bill and came and stood at the table waiting for us to pay. I understand there is a time limit on tables but we hadn't exceeded the time. We felt like we were rushed out of the place.
   

   Isabelle'sResponded 6 days ago

   Hi, Thank you for taking the time to review Isabelle's restaurant. i am sorry to read your time with us was dampened with the service i will discuss your feed back with the team to insure this does not happened again. Warm Regards, Charlie Cahill General Manager
   

   Is this helpful?

6. A

   Antoinette

   Dublin

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Quick service on a busy Saturday evening. Except value. Staff very friendly
   

   Isabelle'sResponded 3 days ago

   Hi Antoinette, Thank you for taking the time to review Isabelle's restaurant and for the shining 5 star review, we hope you will dine with us again soon. Warm Regards, Isabelle's Team
   

   Is this helpful?

7. E

   Elizabeth

   Dublin

   8 reviews

   5.0

   8 reviews

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We experienced great food, good service and a nice atmosphere
   

   Isabelle'sResponded on February 28, 2025

   Hi Elizabeth, Many thanks for your kind words and a great 5-star review, we hope you will choose to lunch with us again soon. Warm regards, Isabelle's
   

   Is this helpful?

8. S

   SHeana

   Dublin

   1 review

   2.0

   1 review

   Dined on February 22, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   I would seriously take a look at your front of house staff - you only get one first impression and as the “face” of the restaurant and the first person you are greeted by, I found their demeanour to be abrupt, rude and condescending. A queue was left form at the door, when it was the next persons turn there was no greeting or welcome but a very firm “do you have booking?” When the answer was yes it was an even firmer “name?!” When it came to my turn and I had a booking, my party was already there and I gave my name after the two abrasive questions, he gestured towards the back of the restaurant while looking at his computer screen and said last booth on the left… When I was leaving the restaurant, the same front of house manager shouted down the restaurant repeatedly to a member of staff, whilst guests tried to enjoy their lunch. When he finally got the waiters attention half way down the restaurant while he remained stood at the front door, he condescendingly waved his finger at them to come to him. I meanwhile walked by and was greeted the same way I had when I arrived.. with silence. Honestly completely turned me off returning to a restaurant I’ve frequented many times with friends. In a time when people are feeling the pinch with the cost of living, to go and spend your hard earned money and be treated like an inconvenience by the most senior member of staff in the restaurant.. appalling.
   

   Isabelle'sResponded on February 26, 2025

   Hi Sheana, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience at Isabelle’s did not meet the high standards we aim to uphold. The front-of-house team plays a crucial role in setting the tone for our guests, and we sincerely regret that you felt unwelcome. The interactions you’ve described are not in line with the warm and hospitable service we strive to provide. Your comments will be taken seriously, and we will be addressing this internally to ensure a more positive experience for all of our guests moving forward. Thank you again for your honest feedback and hopelly to see you again. Best regards, Isabelle's Team
   

   1 person found this helpful

9. O

   Orla

   Dublin

   2 reviews

   3.0

   2 reviews

   Dined on February 21, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   The first thing I noticed was that the menus were very “tatty”. They need replacing.The food was fair. The menu is limited probably more suited if you like pizza. Service was good except the waiters were coming to the table too often. I got the impression that they wanted us to leave even though there was no pressure on table availability. The acoustics in the restaurant are not great making it difficult to hear at times.I would not go back.
   

   Isabelle'sResponded on February 23, 2025

   Hey Orla, Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. We appreciate your comments about the menu and will take them into consideration. We're also sorry that the frequency of server visits felt overwhelming – we’ll work on striking a better balance to ensure a more comfortable dining experience. Regarding the acoustics and the condition of our menus, we’ll definitely look into improvements. We hope you'll consider giving us another try in the future, and we’d love the opportunity to provide you with a better experience. Thank you again for your feedback. Regards, Isabelles Team
   

   Is this helpful?

10. D

    Darren

    Dublin

    3 reviews

    5.0

    3 reviews

    Dined on February 20, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent food and service. The adult and kids pizzas were amazing
    

    Isabelle'sResponded on February 21, 2025

    Hi Darren, Many thanks for a great 5-star review, we hope you will choose to dine with us again soon. Warm regards, Isabelle's
    

    Is this helpful?