Jacks Monterey

4.3

283 Reviews

$31 to $50

Californian

Make a reservation

2 people

Dec 25, 2024

7:00 PM

Booked 8 times today

Dog-friendly
Hot spot
Good for business meals

Jacks Monterey is poised to provide a refreshing culinary experience in downtown Monterey, inside the Portola Hotel & Spa. Emphasizing local ingredients, high-quality seafood, and an award-winning wine and cocktail program, Jacks philosophy derives from globally-inspired traditions of California Cultural Cuisine highlighting flavor profiles unique to cultures from around the world. With design details throughout the indoor and outdoor dining venue to echo the beautiful surrounding landscape, the atmosphere at Jacks promises to be sophisticated—never pretentious. Jacks offers a variety of seating with a bar, fireplace lounge, and pet-friendly, outdoor space features living walls, bistro lighting, and fire pits.

Open for Breakfast & Dinner.

For more information visit www.portolahotel.com/dining/jacks-monterey

Dining areas

Additional information

Dining style
Casual Dining
Price
$31 to $50
Cuisines
Californian, American
Hours of operation
Breakfast Daily 6:30 am–10:30 am Dinner Daily 4:00 pm–10:00 pm Bar Fri, Sat 10:00 pm–11:00 pm
Phone number
(831) 649-7830
Website
https://www.portolahotel.com/dining/jacks-monterey
Payment options
AMEX, Discover, Mastercard, Visa
Dress code
Business Casual
Executive chef
Carl Ashurst

Location
2 Portola Plz, Monterey, CA 93940-2419
Neighborhood
Monterey
Parking details
Hotel Parking
Additional
Bar/Lounge, Beer, BYO Wine, Cocktails, Corkage Fee, Dog Friendly, Full Bar, Indoor Fireplace, Non-Smoking, Patio/Outdoor Dining, Wheelchair Access, Wine

What 283 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.3

4.3 based on recent ratings

4.4Food
4.1Service
3.9Ambience
3.8Value

Noise • Moderate

283 Reviews

V
Vangie
Orange County
1 review
3.0
1 review
Dined today
1. Overall 3
2. Food 3
3. Service 3
4. Ambience 2
The staff was incredibly nice and welcoming. That was the highlight of the experience. Food took a really long time to come out, which made sense because they were very busy. However, we had to repeatedly ask for water and it took like 30 minutes to get some. The atmosphere is pretty but the dog policy was very distracting. As it was Christmas Eve, they had the grinch and a snowman walking around, causing many dogs to freak out. They were loud and stressed out, making it difficult to enjoy our meal as the environment caused a sensory overload. Overall, it was fine. The food was okay, not great. Probably won’t be back but if you are looking for a pet friendly place with lots of ambiance, it’s probably a good option.
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G
Glenn
VIP
San Francisco
5 reviews
5.0
5 reviews
Dined today
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Enjoyed the festive Christmas atmosphere. Carolers were great! Prime rib was perfect.
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M
Margarita
Central Coast
1 review
2.0
1 review
Dined on December 14, 2024
1. Overall 2
2. Food 4
3. Service 1
4. Ambience 2
We went to Jack's for my birthday. It was a group of 6 people. The food was good but the service was awful. The server took our order and then we waited around 40 minutes for our food. We enjoyed the food but we waited for around 30 min after we all finished for the check. Our server was nowhere to be found. I had to go to the bar and ask for the check and even then we waited another 15-20 min until our server came. Overall, it was not a great experience, and I probably won't be coming back.
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A
Andrew
VIP
San Francisco
58 reviews
2.0
58 reviews
Dined on November 29, 2024
1. Overall 2
2. Food 2
3. Service 2
4. Ambience 3
Friendly service but one busboy delivered dessert, turned around and left our entrees on the table. Noah happened to walk by afterwards and noticed our table. He looked perplexed as to why no one cleared for us and he promptly cleared. Kudos to him. I mentioned this to the front of the house and she said she’d mention it to her manager. Incidentally she was very kind to give us our requested table. Except for the prime rib, food was lukewarm not hot. Good beet salad and bisque and halibut would’ve been better if it were hot. Pumpkin pie was still thawing. Crust was cold. For the price including tip we will have to take a pass on this for next thanksgiving.
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S
Shelly
Central Coast
1 review
5.0
1 review
Dined on November 10, 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Jack's has a beautiful setting, service was excellent and the food was delicious! Very reasonably priced, as well.
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A
Ashley
Sacramento
8 reviews
5.0
8 reviews
Dined on October 20, 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Great experience! Antonio was an excellent server and the support staff was very friendly and quick to respond to any request. We went for my daughter sweet 16 birthday. we will be back!
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D
Delene
San Francisco
3 reviews
5.0
3 reviews
Dined on September 30, 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
We’ve stayed at the portola hotel for the last 4 nights and have been to Jack’s multiple times in that time. The staff is flawless. Lex, Jasmine, and Matt (to name just a few!) are amazing. They go out of the their way to be helpful, kind, and informative. Food is delicious, and worth the cost. Will absolutely return.
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D
Deb
Central Coast
1 review
2.0
1 review
Dined on August 24, 2024
1. Overall 2
2. Food 4
3. Service 4
4. Ambience 1
Was not a restaurant but tables in the hotel lobby, not what we expected for a 4star hotel dining experience
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F
Foodies
Naples
80 reviews
3.0
80 reviews
Dined on August 6, 2024
1. Overall 3
2. Food 3
3. Service 1
4. Ambience 2
Too noisy. Server must be new. No clue about food sizes. Made uninformed recommendations. Likely not going back
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JM
JhoannaM
Central Coast
2 reviews
3.0
2 reviews
Dined on May 6, 2024
1. Overall 3
2. Food 4
3. Service 1
4. Ambience 5
Our server decided to give us less than an hr to enjoy ourselves. I had just barely order my second drink. After just delivering it she just dropped the check without ever asking if we needed anything else at all. I said that’s very poor service. Me and hubby decided to just pay and go next door to Marriott for a couple drinks more and dessert since I guess we couldn’t have at jacks. Our Marriott server was soo attentive. I regret not just going there for our entire dinner , we been to portola a few times since we are local and had never have such bad service. Will think twice to come back.
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FAQs

Jacks Monterey is rated 4.3 stars by 283 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

Dec 25, 2024

7:00 PM

Booked 8 times today

2 Portola Plz, Monterey, CA 93940-2419

Dining areas

Additional information

Neighborhood
Monterey
Hours of operation
Breakfast Daily 6:30 am–10:30 am Dinner Daily 4:00 pm–10:00 pm Bar Fri, Sat 10:00 pm–11:00 pm
Price
$31 to $50
Cuisines
Californian, American
Dining style
Casual Dining
Dress code
Business Casual
Parking details
Hotel Parking
Payment options
AMEX, Discover, Mastercard, Visa
Executive chef
Carl Ashurst
Additional
Bar/Lounge, Beer, BYO Wine, Cocktails, Corkage Fee, Dog Friendly, Full Bar, Indoor Fireplace, Non-Smoking, Patio/Outdoor Dining, Wheelchair Access, Wine

Website
https://www.portolahotel.com/dining/jacks-monterey
Phone number
(831) 649-7830

Jacks Monterey

Make a reservation

Dining areas

Additional information

Menu

What 283 people are saying

Overall ratings and reviews

FAQs

How is Jacks Monterey restaurant rated?

Is Jacks Monterey currently accepting reservations?

Make a reservation

Dining areas

Additional information