Joe's Crab Shack - Destin

Joe's Crab Shack - Destin reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. K

   Kim

   Atlanta1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Servers need a little more customer service experience
   

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2. A

   Ashley

   Tallahassee1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The whole experience was absolutely TERRIBLE. The waitress neglected our table, the entire time. I asked for a straw and she said they’re not allowed to carry them in their aprons anymore, and said she would bring one back.. (she didn’t give ANYONE straws at our table), my husband asked her AGAIN, she threw me one… for an empty glass bc she didn’t ask if I needed a refill. She then asked my husband if he needed another beer, and put in an order for his beer, another lady brought it, and then the waitress brought another. We told her someone already brought it, so she said she would take it off the tab. Which she did. We were only charged for one beer, he had 3. And then, we asked for to go boxes, I hadn’t even put the food in them, and she was trying to snatch our kids food up, and my husbands (which he was still obviously eating), plus, I asked for the to go boxes for a reason. Once she brought the ticket, she was basically rushing us out. I’ve been to several joes crab shacks, and that one was by far my worse experience!! Will NOT recommend to anyone, not even my worst enemy. Also, it took the waiter and waitresses a long time to figure out what food was what, when bringing it to anyone’s table. They looked very inexperienced, non-professional, lacked customer service throughout the entire building, and just an awful experience. I also asked on my reservation to sing happy birthday to my daughter, they did not. So, there’s that.
   

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3. M

   Mary

   Orlando1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect for our large group. Restaurant seated our group of 30 in a private section and was very accommodating. Food was great.
   

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4. OT

   OpenTable Diner

   Alabama2 reviews

   4.0

   Dined on March 23, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   I was very happy with my meal! My server, Bradley, was attentive and right on point— thank you for your excellent service, especially as a Navy veteran! However, I did encounter an issue with the front check-in staff. The young lady seemed quite unhappy in her role, as she didn't smile once. Despite having a reservation, we were left standing right in front of her for 20 minutes until my husband asked another staff member for assistance. It was frustrating to feel overlooked, especially while I finished my double margarita, which was light on alcohol and a bit overpriced at $20. Unfortunately, they never called our name, and the front desk staff member continued to help others with a rather negative attitude. Despite this experience, I truly enjoyed my meal and appreciated Bradley's fantastic service!
   

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5. T

   Terri

   Philadelphia1 review

   4.0

   Dined on March 22, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Service was great. Meal choices had a nice variety. Service was quick and we all loved our meals. Good price point too
   

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6. a

   amanda

   Tampa1 review

   5.0

   Dined on March 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food. The manager Tracey was super sweet and our waitress was excellent even though it was only her 4th day on the job.
   

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7. D

   Diamond

   Memphis/West TN1 review

   1.0

   Dined on March 12, 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   The food was good but the server got my daughter’s orders wrong. She also took 30 mins to give us our drinks.
   

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8. OT

   OpenTable Diner

   Chicago1 review

   5.0

   Dined on March 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had Ellie as a waitress in Destin, Florida, and she was fantastic! We love JCS and go whenever we find one.
   

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9. J

   Janet VIP

   Tallahassee34 reviews

   1.0

   Dined on February 17, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Hiked prices and poor service. We have visted this spot several times in the past, however desperation has hit this chain and prices have spiked, while food quality and service is at its all time worse. The restaurant was being run by 2 people, a host and bartender, both doing the job of waiters. “Crab lovers “are no longer in buckets but in plates, my guess is serve less, charge more. It was a complete disappointment. The quality of crab meat was poor and tasted old . Plates were served with no bibs or tools to use, just an overall mess, with a final bill that was ridiculous. Don’t bother going, it was surely my last visit.
   

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10. F

    Fabienne

    Tallahassee1 review

    3.0

    Dined on December 26, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    25th december, crowded. We waited 50 minutes to have our plate and our first choice was no longer available. The food was good and the waitress so sorry for our long wait.
    

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