JoJo's Shake Bar - Detroit

Review summary

1. J

   Janine

   New York City

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Overall the food was good. However there is a 20 percent "service charge" automatically added to the bill. If a "service charge" is added up front , I would expect great service. The waitstaff were pleasant enough (one server, one trainee), but not great. Our appetizer dishes were not cleared away and we were not offered drink refills until they brought the bill. Additionally, my burger arrived without the sauce that is listed in the description, I had to flag down the staff to request it, as the staff did not return to table to check on us. It took quite a while for it to be brought to the table. There was a $1.00 upcharge for extra pickles and also an additional fee for the sauce I had to request. In view of the lackluster service ( less than half full restaurant, lots of time for staff to chat by the ordering station) , the service fee and the upcharge for what should have been on the burger, I don't feel the value is equal to the prices.
   

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2. m

   marisa

   Detroit

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 1

   This might be a good restaurant to take your middle school kids to. It is loud. Cute decor. Food is fair at best. Waitstaff is disorganized and don't know much about the menu. Menu lacks variety.
   

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3. C

   Craig

   Detroit

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Was not notified of mandatory 20% gratuity. Food was average
   

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4. CW

   CandiceW

   Detroit

   10 reviews

   3.0

   10 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The food was a bit underwhelming given the price for our meals! Also, the gratuity was higher than expected for a party of 5!
   

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   JoJo's Shake Bar - DetroitResponded 5 days ago

   Hi Candice, We appreciate you taking the time to share your feedback with us. We're sorry to hear that our food didn't meet your expectations, especially given the price. We understand that you found the gratuity higher than expected, and we're always looking for ways to improve our customers' experiences. We hope to have the opportunity to serve you again and provide a more enjoyable dining experience. Best regards, The Management Team
   

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5. C

   Cristin

   Columbus

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hot Honey chicken sandwich and Windy City smash burger were delish!
   

   JoJo's Shake Bar - DetroitResponded 5 days ago

   Thank you for the kind words! We're so glad you enjoyed the Hot Honey Chicken Sandwich and Windy City Smash Burger. We take pride in serving up delicious bites, and it’s great to hear they hit the spot. Hope to see you again soon for more tasty treats!
   

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6. A

   Amber

   Detroit

   2 reviews

   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Service and food were underwhelming at best. Our appetizer came out after our food and after we had to ask for it. The grilled cheese was like a hard cheese patty between two pieces of toast. You could literally just pick it up off the bread Definitely not worth it. The mac and cheese was okay but grainy. Completely lacked any flavor though. The server was not very friendly or personable and never checked on how our food was. Once the food was dropped, we only saw her again when she was letting us know mgmt was scolding her for the table next to us leaving right after they got there. We didn't see her again until we had to ask for our bill. The shake was great at least. Fun looking, kitschy place but not worth the money.
   

   JoJo's Shake Bar - DetroitResponded 3 days ago

   Hello Amber, We're sorry to hear that your experience at JoJo's Shake Bar - Detroit didn't meet your expectations. We appreciate your feedback regarding our service and food. We strive to provide a great dining experience, and it's clear we fell short during your visit. We also apologize for any inconvenience caused by the delay in your order and the lack of friendliness from our server. We'll certainly address these issues with our team to ensure better service in the future. Despite this, we're glad to hear that you enjoyed our shakes and decor. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
   

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7. L

   LaFranz

   Detroit

   14 reviews

   1.0

   14 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   This was like a high school spot! I will never return to this place. Over priced, so so food and the drinks were ok and I mean just that ok!
   

   JoJo's Shake Bar - DetroitResponded 5 days ago

   Thanks for visiting us\. We're really sorry to hear that your experience at JoJo's Shake Bar - Detroit didn't meet your expectations. We strive to provide our customers with a memorable experience, and it seems we fell short this time. We understand your concerns about pricing and the quality of our food. Rest assured, we're taking your feedback to heart and will work diligently to improve. We hope you'll give us another chance in the future.
   

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8. S

   Susan

   Detroit

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We made reservations to have dinner after a play at the Fox Theatre. When we arrived, there were so many people coming from the play. We were nervous that we wouldn’t get a table, but they had planned ahead and we didn’t have to wait long. Jared was our server and he was excellent. Very attentive. Our food came quickly. The drinks were great. I do believe because it’s downtown Detroit that prices are escalated. For eight people to eat it was $250 in a hamburger place which is a little high but when it was a special occasion, we overlooked that. I would definitely come again on a special occasion.
   

   JoJo's Shake Bar - DetroitResponded on November 12, 2024

   Hi, Thank you for choosing JoJo's Shake Bar - Detroit for your special occasion and for taking the time to share your experience. We're thrilled to hear that you had a great time and enjoyed your dinner, drinks, and overall experience. We're also glad that our team was able to accommodate your needs promptly. We understand your comment about the pricing and we strive to provide a dining experience that justifies the cost. We look forward to welcoming you back on your next visit. Best, JoJo's Shake Bar - Detroit Management Team
   

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9. S

   Shamekia

   Alabama

   3 reviews

   4.0

   3 reviews

   Dined on November 9, 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   It was ok. We came around 440; party of 5. I had to ask for napkins, utensils, plates, extra water and glass. I’d give it one more time. Then there’s only 2 restrooms..like really?? Overall I’d give it a 3/5.
   

   JoJo's Shake Bar - DetroitResponded on November 11, 2024

   Thanks for the review. We're sorry to hear that your experience at JoJo's Shake Bar - Detroit didn't quite hit the mark. We understand your frustration with the limited restrooms and appreciate your suggestion to improve our service. We're always striving to make our guests' experiences better and your feedback is valuable in that process. We hope to have another chance to provide you with a better experience next time.
   

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10. J

    Jamie

    Detroit

    6 reviews

    5.0

    6 reviews

    Dined on November 8, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The smash burger was good and the shakes were so so good!
    

    JoJo's Shake Bar - DetroitResponded on November 11, 2024

    Hi, We're thrilled to hear that you enjoyed our smash burger and shakes! Your kind words mean a lot to us. It's always our goal to provide delicious food and a great experience for our guests. We appreciate your feedback and look forward to serving you again soon at JoJo's Shake Bar - Detroit. Best, The Management Team
    

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