JoJo's Shake Bar - Orlando

Review summary

1. B

   Bronwyn

   Orlando

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   It was an okay experience. Front attendant wasn’t there when I came in, took 5 minutes to address me. Once I was seated I watched the two servers debate over who has our table. Service was slow, and server did the bare minimum. The server asked me if I’ve been there before, which I indicated yes. I didn’t like that he went out the way to remind/inform me about the 20% automatic deduction. He paused after saying it as though that made a difference (yes I am black and so was he) like I couldn’t afford it. I wanted an eggnog shot but they were out, the server didn’t make any other recommendations. Server only came around to take order and checked up one time after the food arrived and I ate half. Between the prices and the service (typical at establiments that automatically take 18-20% gratuities) this was my 5th and last time trying this place. I have tried it since the first week opened throughout different seasons and it’s just not worth it overall if you are not a content creator. I don’t mind tipping my servers but there is a clear attitude at establishments that automatically take them out, the staff doesn’t feel the need to make the experience nice or unique. Honestly, the food was okay. The best thing I bought was the $5 over priced seasonal cookies.
   

   JoJo's Shake Bar - OrlandoResponded 1 day ago

   Hi, thank you for sharing your feedback with us. We're really sorry to hear about your recent experience, and we truly appreciate your honesty. We strive to provide excellent service, and it’s clear that we missed the mark during your visit. We understand how frustrating it can be when the service doesn’t meet expectations, especially when it feels like there's a lack of attention. We want all our guests to feel welcomed, valued, and taken care of, and we’ll definitely be taking your comments into account to improve. We sincerely hope you'll give us another chance to provide you with the kind of experience you deserve. If you’d like to chat further, feel free to reach out to us directly. Thanks again for taking the time to share your experience. We hope to see you back soon!
   

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2. D

   Deanna

   Orlando

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Highly recommend JoJo's Shake Bar, especially for their Winter Wonderland! I can't think of one negative thing about our experience. The ambiance, the food, the service... everything was A+++! Didn't experience the shakes, but they looked amazing. Really fun place!
   

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   JoJo's Shake Bar - OrlandoResponded 2 days ago

   Thanks for visiting us at JoJo's Shake Bar - Orlando! We're thrilled to hear that you had a great experience and that you enjoyed our Winter Wonderland. We take pride in offering the best food and service, so your feedback means a lot. We're glad you found the ambiance to be fun and enjoyable. We hope to see you again soon for more memorable experiences!
   

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3. J

   Joshua

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service! We got there when they opened and the waitress took care of us and the food was excellent!
   

   JoJo's Shake Bar - OrlandoResponded on November 18, 2024

   Hi, Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed your experience at JoJo's Shake Bar - Orlando. It's always our goal to provide excellent service and delicious food, and we're glad we hit the mark for you. We appreciate your kind words and look forward to serving you again soon! Best, The Management Team
   

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4. j

   james

   Orlando

   1 review

   5.0

   1 review

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and excellent food! First time at JoJo's and it did not disappoint.
   

   JoJo's Shake Bar - OrlandoResponded on November 18, 2024

   Hello, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your first visit to JoJo's Shake Bar - Orlando. It's fantastic to know that our service and food met your expectations. We strive to provide an excellent dining experience for all our guests, and your feedback lets us know we're on the right track. We look forward to serving you again soon. Best, The Management Team
   

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5. C

   Catherin

   Orlando

   2 reviews

   4.0

   2 reviews

   Dined on October 21, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   I love the placa, location and the experience, once you are in the painting process the server maybe forget a little bit about you. Keep in mind they don’t validate the parking ticket like other restaurants.
   

   JoJo's Shake Bar - OrlandoResponded on October 28, 2024

   Thanks for visiting us! We're thrilled to hear that you love our place, location, and experience at JoJo's Shake Bar - Orlando. We appreciate your feedback on the service, and we're sorry if you felt overlooked. We're always striving to provide the best for our guests, and your input helps us do that. We hope to see you again soon!
   

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6. J

   Jessy

   Orlando

   2 reviews

   1.0

   2 reviews

   Dined on October 20, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   We went for their fall festivities experience and they were not offering it, we thought it was offered everyday. But were then told otherwise, I’m not sure ifs this information is on the website but that could’ve easily been our mistake. Then they sat us outside and it was starting to rain and even though there was a roof I was getting wet and we requested to move inside and the staff just seemed annoyed by any requests or questions we had (it wasn’t many questions or requests. I can understand a needy customer coming off as annoying but we were far from it) our server was not attentive at all, we saw her a total of two times. When we got our water and put our food in then when we put our shakes in and we had to stop her for her to even get that order. All of the servers were just crowding in one corner not really doing anything and there were a few tables that had not been tended to and the chairs were very uncomfortable. My food was really good but my boyfriend said his food tasted like it was from steak and shake. We ordered shakes hoping it would bring up the experience a little and they were also compared to steak and shake. My boyfriend and I are advent tippers and we conversed and decided the service was so terrible that we were not going to tip (that never happens) lo and behold the tip was already included. This small piece made everything make sense. Of course no one is trying to provide the best service, they already have their tip guaranteed. Update. I saw the restaurants response and I sent them a message open to giving the restaurant another chance almost a week ago and I have yet to receive a response.
   

   JoJo's Shake Bar - OrlandoResponded on October 22, 2024

   Thank you for taking the time to share your experience with us. We're truly sorry to hear that your visit didn't meet your expectations, especially during what was supposed to be a fun fall outing. It sounds like there were several areas where we fell short, from the confusion about our fall festivities to the level of service you received, and we appreciate you bringing these issues to our attention. We’ll be addressing this with our team to make sure our staff is more attentive and that all guests are treated with the care and attention they deserve, regardless of any included service charges. We’d love to make this right, so if you’re willing to give us another chance, please reach out directly. Thank you again for your feedback—we’ll be working hard to improve.
   

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7. k

   kamilah

   San Francisco

   8 reviews

   5.0

   8 reviews

   Dined on October 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ambience was so cute ! This event was well worth the price. Food was great, shakes were good and photo worthy. Great group outing and it’s really set up like a pumpkin patch.
   

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   JoJo's Shake Bar - OrlandoResponded on October 28, 2024

   Thanks for the review, Kamilah! We're thrilled to hear that you enjoyed the ambiance at JoJo's Shake Bar - Orlando and found our pricing to be worth it. We're also glad that our food, shakes, and photo opportunities met your expectations. We appreciate your kind words about our event group outing and pumpkin patch setup. We look forward to welcoming you back for more fun and delicious experiences!
   

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8. D

   Desiree

   Tampa

   1 review

   4.0

   1 review

   Dined on October 15, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Mac and cheese was honestly the best Mac and cheese I’ve had in a while and that’s saying alot cause I try a lot of different Mac and cheeses! Thank you to the chef.
   

   JoJo's Shake Bar - OrlandoResponded on October 16, 2024

   Hey, thank you so much for your kind words and for giving us a perfect rating! We're thrilled to hear that you enjoyed our Baked Mac N Cheese, especially compared to others you've tried. We always aim to provide the best food and service, and we're glad we could deliver. Your appreciation means a lot to us. We look forward to serving you again soon.
   

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9. N

   Natasha

   Miami

   4 reviews

   5.0

   4 reviews

   Dined on October 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience especially for Birthday celebration. Shout out to Ashley T, thank you!
   

   JoJo's Shake Bar - OrlandoResponded on October 8, 2024

   Thanks for the feedback, Natasha! We're thrilled to hear that you had a wonderful experience celebrating your birthday at JoJo's Shake Bar - Orlando. It's always a pleasure to hear from happy customers like yourself. We're glad that our team was able to make your celebration memorable. Your kind words truly mean a lot to us. We look forward to serving you again soon!
   

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10. M

    Melanie

    San Francisco

    3 reviews

    5.0

    3 reviews

    Dined on October 3, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a great experience doing the dining and pumpkin painting. Would come here again!
    

    JoJo's Shake Bar - OrlandoResponded on October 4, 2024

    Thanks for visiting us, Melanie! We're thrilled to hear that you had a great experience at JoJo's Shake Bar - Orlando, including the dining and pumpkin painting. It's always a pleasure to hear that our guests enjoyed their time with us. We're so glad you'd recommend us! We look forward to your next visit. Cheers!
    

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