JoJo's ShakeBAR - Scottsdale

Review summary

1. E

   Ev

   Phoenix

   14 reviews

   5.0

   14 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   This was the first time for all three of us in our party. It was too chilly for a shake so we opted for the Hot Chocolate Flight that included a Peppermint, Salty Carmel, Toasted Marshmallow and a Classic Hot Chocolate. Scrumptious all of them. We also had tomato bisque that was warm but not the best I have ever had. Also a Mango Smoothie that was excellent and the Pop’s Pot Pie. Best Pot Pie ever! We will be back!
   

   • 

   JoJo's ShakeBAR - ScottsdaleResponded 1 day ago

   Thank you for visiting JoJo’s ShakeBAR and for sharing your experience! We're thrilled to hear you enjoyed the Hot Chocolate Flight and Pop’s Pot Pie — that’s definitely a crowd favorite! We appreciate the feedback on the tomato bisque and will take that into consideration. It’s great to know you’re already planning to come back — we can’t wait to welcome you again for more treats and cozy vibes!
   

   Is this helpful?

   Report
2. g

   giovannia

   VIP

   Phoenix

   12 reviews

   5.0

   12 reviews

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fun atmosphere and great food love the vibe and fun drinks
   

   JoJo's ShakeBAR - ScottsdaleResponded 5 days ago

   Hey Giovannia, Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed the atmosphere and our food at JoJo's ShakeBAR - Scottsdale. We're particularly happy to know that you loved the vibe and fun drinks. Your kind words mean a lot to us and motivate us to keep delivering great experiences. We look forward to welcoming you back soon! Best, The Management Team
   

   Is this helpful?

   Report
3. C

   Connie

   New York City

   3 reviews

   3.0

   3 reviews

   Dined on December 31, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Venue is nice , great for kids. Food isn’t what I expected, had fish and chips that were very greasy and no good taste, loaded plate more with fries than fish. Shake was ok , looked great but way too much sugar in the shake itself. I give this place a 3
   

   JoJo's ShakeBAR - ScottsdaleResponded on December 31, 2024

   Thank you for sharing your experience. We're glad to hear you enjoyed the venue and that it's great for kids! We truly appreciate your feedback about the food and shakes, and we'll be sure to pass it along to improve the overall experience. We hope to welcome you back for a better visit in the future!
   

   Is this helpful?

   Report
4. A

   Angelique

   VIP

   Chicago

   6 reviews

   5.0

   6 reviews

   Dined on December 23, 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Fun little stop for a shake and ambiance! Service is great. Food is just okay
   

   JoJo's ShakeBAR - ScottsdaleResponded on December 30, 2024

   Hi Angelique, Thanks for stopping by! We’re so glad you enjoyed the shakes and the ambiance. We appreciate your feedback on the food and will continue working on making every part of the experience even better. Hope to see you again soon!
   

   Is this helpful?

   Report
5. OT

   OpenTable Diner

   Hawaii

   1 review

   5.0

   1 review

   Dined on December 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for their holiday ornament experience, and it was absolutely fantastic! Everything from the food to the service to the overall atmosphere and vibe was just wonderful! Will definitely be going back! 
   

   • 
   • 

   JoJo's ShakeBAR - ScottsdaleResponded on December 30, 2024

   Hi, Thank you so much for the kind words! We’re thrilled to hear you had a fantastic time with our holiday ornament experience. We can’t wait to have you back for more fun, great food, and amazing vibes!
   

   Is this helpful?

   Report
6. C

   Chris

   Phoenix

   1 review

   2.0

   1 review

   Dined on December 21, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   After paying in advance for a party of 7 for the "holiday" experience, I had to argue/convince the hostess to let us sit at our table. 5 of the 7 were present and we didn't want to stand outside. Not a good start for customers dropping 400.00 bucks at your establishment. Whether or not you have 90 minutes at your establishment, let the customer decide how to spend it.
   

   Is this helpful?

   Report
7. B

   Brian

   VIP

   Phoenix

   214 reviews

   1.0

   214 reviews

   Dined on December 21, 2024

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 2

   Great concept, poor execution. Very slow service. Even with a reservation and indoor seating we waiting 30 minutes from ordering until our first round of drinks arrived. The excuse was "new bartender". Bad things happen but when your bartender can't keep up on a busy weekend night you draft someone to help them instead of making all the customers wait, and wait and wait.
   

   Is this helpful?

   Report
8. D

   Danielle

   Phoenix

   4 reviews

   3.0

   4 reviews

   Dined on December 21, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   We came for the ornament experience, the value of what you get for the price was great. The service was extremely poor. Though the waitress was kind, she was extremely slow (15 minutes before we were acknowledged), and a bit aloof. We ordered soup and did not get a spoon for at least 10 minutes after food was delivered, we asked another server. The food was decent for the price. The fries were surprisingly really good. The shakes were exceptional. The service really brought down our overall experience
   

   JoJo's ShakeBAR - ScottsdaleResponded on December 30, 2024

   Hi Danielle, Thank you for sharing your experience with us. We're so glad you enjoyed the ornament experience, food, and our shakes! However, we sincerely apologize for the slow service and any inconvenience it caused. We take feedback like yours seriously and will work on improving our service speed and attentiveness. We hope to have the chance to serve you again soon with a much smoother experience.
   

   Is this helpful?

   Report
9. B

   Brandon

   VIP

   Phoenix

   16 reviews

   4.0

   16 reviews

   Dined on December 21, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Food was just okay! Shakes were great! Hot chocolate flight was delicious
   

   JoJo's ShakeBAR - ScottsdaleResponded on December 30, 2024

   Hi Brandon, Thank you for taking the time to share your feedback! We're thrilled to hear that you enjoyed our shakes and hot chocolate flight. We're always looking for ways to improve our food offerings, and your feedback is important to us. We hope to see you again soon for another great treat!
   

   Is this helpful?

   Report
10. E

    Elizabeth

    Phoenix

    3 reviews

    4.0

    3 reviews

    Dined on December 19, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    We loved our experience with a larger group of 10 people. Round tables would have been fantastic, but the long rectangle was fine. Our server made the experience relaxed and fun. Part of that could have been our group - happy to celebrate the holidays together, yes, we really like each other - and a good piece of that was a calm server with a can-do attitude, even when we were asking for our 5th or 6th shake. Food was solid, everyone was happy. :)
    

    JoJo's ShakeBAR - ScottsdaleResponded on December 19, 2024

    Elizabeth, Thank you for sharing your experience! We’re so glad to hear your group had a great time celebrating the holidays with us. While we’ll note the feedback about round tables, it’s wonderful to know the long setup still worked well for your group. We’re especially thrilled that your server helped make the experience fun and relaxed—it sounds like you had an amazing vibe all around! We’ll be sure to pass along your kind words to our team. Thank you for choosing JoJo’s ShakeBAR for your holiday celebration, and we hope to see you all again soon for more shakes and good times!
    

    Is this helpful?

    Report