Joseph's Restaurant

Review summary

1. B

   Bernadette

   Victoria

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   The food was nice and the staff were lovely but the venue could definitely do with a renovation. The ambiance should reflect the building.
   

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2. L

   Lisa

   Melbourne

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice . Had drinks at bar first before dinner then into Joseph’s to eat . Amazing food and service
   

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3. J

   Janine

   Victoria

   1 review

   3.0

   1 review

   Dined on February 2, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   The food was lovely, however, on this occasion there weren't many staff and whilst they were all polite and helpful, the service was lacking. We had to ask for all drinks for our high tea and resorted to serving ourselves as the staff were not in the restaurant.
   

   Joseph's RestaurantResponded on February 4, 2025

   Thank you for sharing your feedback with us. We’re pleased to hear that you enjoyed the food and found our staff to be polite and helpful. However, we sincerely apologize for the oversight regarding your drink orders and the self-service experience. We understand how important attentive service is, and we’ll be sure to address this with our team to improve moving forward. Your experience matters to us, and we hope to have the opportunity to welcome you back for a truly exceptional visit.
   

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4. K

   Kevin

   Melbourne

   1 review

   5.0

   1 review

   Dined on January 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great place to eat for lunch. They need to ensure they show customers that they are open for lunch as it looked closed from reception which had me confused although a reservation was made. Overall food was good
   

   Joseph's RestaurantResponded on January 31, 2025

   Dear Kevin, Thanks for the feedback! We’re glad to hear the food was good. We appreciate your comments about the reception area, and we'll definitely look into improving the visibility for our lunch hours to avoid any confusion. Hope to see you again soon! Warm regards, Abhishek Shekhawat Operations Manager - F&B
   

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5. J

   Jenni

   Melbourne

   1 review

   5.0

   1 review

   Dined on January 12, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Staff were great, really looked after us. Food was nice, it was a little load but the restaurant was very busy. Great day
   

   Joseph's RestaurantResponded on January 17, 2025

   Thank you so much for your kind feedback! We’re thrilled to hear that you had a great experience and that our staff made you feel well taken care of. We understand it can get a bit noisy when it's busy, but we're glad you enjoyed the food. We hope to welcome you back soon for another wonderful day!
   

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6. G

   Grace

   Melbourne

   1 review

   3.0

   1 review

   Dined on December 27, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Though the food was delicious, and the mansion and garden setting beautiful, the cost is too steep as the service is amateur and the food (though good) not mind blowing.
   

   Joseph's RestaurantResponded on December 28, 2024

   Dear Grace, Thank you for sharing your feedback. We're glad you enjoyed the food and the setting. We understand your concerns about the service and the pricing, and we appreciate your honesty. We strive to provide a great experience for all our guests, so we'll take your comments into consideration as we continue to improve. We hope to have the opportunity to welcome you again in the future.
   

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7. H

   Helena

   Melbourne

   1 review

   4.0

   1 review

   Dined on December 25, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Upon attending the entrees, I found no spoons for the dips, no knifes for the cheese. Later I thought there would have been either cream, ice cream or custard for the pudding. Maybe a Pav would have been well received. The menu mentioned Yorkshire puddings but they were not to be seen. Also I saw on several occasions there were no plates around the hot food table for extras or seconds. I noticed a few people complaining about this problem. No spoons for desserts. I think the most important thing and all our table agreed was every thing should have been labeled.
   

   Joseph's RestaurantResponded on December 28, 2024

   Dear Helena, Thank you for taking the time to provide such detailed feedback. We genuinely appreciate your insights, as they help us improve our service and offerings. We apologize for the oversight with the utensils and the missing items like the Yorkshire puddings and the dessert spoons. We also understand how important it is to have everything clearly labeled, and we'll make sure to address that in future events to improve the experience. Your comments are invaluable, and we’ll work on these points to ensure we can deliver a more seamless and enjoyable experience next time. We hope to welcome you back soon!
   

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8. K

   KAYE

   Melbourne

   1 review

   5.0

   1 review

   Dined on December 25, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our Christmas lunch experience at the Mansion, Werribee was wonderful . The management and staff were very helpful and assisted with our change of tables without any issue. They were so welcoming.
   

   Joseph's RestaurantResponded on December 28, 2024

   Dear Kaye, Thank you so much for your kind words! We’re thrilled to hear that you had a wonderful Christmas lunch experience at The Mansion. It’s great to know that our team was able to assist with your table change and make your visit more enjoyable. We truly appreciate your feedback and look forward to welcoming you back for another memorable occasion!
   

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9. M

   Marlon

   Melbourne

   1 review

   4.0

   1 review

   Dined on December 25, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Friendly service, nice ambience, spread was ok. Enjoyed the Christmas lunch.. thank you ..!
   

   Joseph's RestaurantResponded on December 28, 2024

   Dear Marlon, Thank you for your feedback! We're so glad to hear you enjoyed the Christmas lunch and appreciated the service and ambience. We always aim to create a welcoming atmosphere, and it's great to know you had a positive experience. We hope to welcome you back for another special occasion soon!
   

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10. R

    Rebecca

    Melbourne

    1 review

    5.0

    1 review

    Dined on December 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Joseph’s never disappoints. Consistently great food and service
    

    Joseph's RestaurantResponded on December 28, 2024

    Thank you so much for your kind words! We’re thrilled to hear that Joseph’s continues to meet your expectations. Consistency in both food and service is something we take great pride in, and we’re grateful for your continued support. We look forward to welcoming you back soon!
    

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