JWB Prime Steak and Seafood - Margaritaville Resort Lake Tahoe

Review summary

1. A

   Alison

   Central Coast

   2 reviews

   3.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Our server worked very hard. There were some kitchen glitches like running out of Romain lettuce for Caesar salad. Also, our steak was cooked more rare than medium rare. The bartender was great! We probably won’t return.
   

   JWB Prime Steak and Seafood - Margaritaville Resort Lake TahoeResponded on November 14, 2024

   Thank you very much for your feedback we will continue working hard to provide the service and experience you deserved.
   

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2. N

   Nicholle

   San Francisco

   3 reviews

   vip
   1.0

   3 reviews

   Dined on November 9, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I usually do not write bad reviews but this time it’s necessary. My husband and I were so excited to dine here…unfortunately it fell short of our expectations. We chose to dine here for a special occasion, and, given the price point, we anticipated a memorable experience. However, a series of issues made it difficult for us to fully enjoy our evening. Firstly, our meal delivery was delayed by over 30 minutes. Mind you, we were one of two tables in the entire restaurant. When the food did arrive, we encountered several problems with our dishes: •The shrimp, which was initially sent back for not being cleaned properly, returned to us still dirty. We tried two pieces but could not get over the fact that they still were not cleaned properly after sending them back initially. •The lamb chops were not cooked to the requested temperature and had to be returned. •The oysters were slimy and lacked the fresh quality we expect. •The soup was served cold. Additionally, the service we received lacked the warmth and attention typically associated with a restaurant of this caliber. Our server seemed disconnected throughout the evening, did not ask if we were celebrating, failed to check if the food met our expectations. At one point, the server dropped an item at our table without acknowledging it. After having to ask for our check, she simply dropped the check and did not say one word, even after running the card…simply just set the check presenter down and walked away. We also observed some concerning behavior from the kitchen staff. One of the chefs was seen licking his gloves in the middle of service, and another chef removed his jacket while guests were still dining. Gross. Given that we had mentioned we were celebrating a birthday, it was disappointing that this was not recognized in any way. For a meal that totaled $320, (not including tip) we expected a higher level of quality and service. Do not go here, trust me. Not worth your time!
   

   JWB Prime Steak and Seafood - Margaritaville Resort Lake TahoeResponded on November 13, 2024

   Thank you very much for your feedback. We really appreciate this comments so we can continue improving. We are not use to provide this kind experience. We want to continue building positive experiences, and this can help us to have them.
   

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3. S

   Stephan

   Central Coast

   1 review

   1.0

   1 review

   Dined on November 3, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We made reservations for a birthday/anniversary dinner and could not be more disappointed. Service was horrible, even though we were one of the few customers there. We ordered drinks and food and had to remind the waiter twice to bring it to us. A party of 6 came to eat and was sat right besides our table even though the entire restaurant was open and their party was served their food before us even though we ordered a good 10-15 mins before them. When we finally got the food, the steak was completely overpriced and under-seasoned. Do not waste your time or money on this restaurant as the menu either needs changed or whoever was cooking that day needs to be retrained.
   

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4. A

   Anthony

   Tahoe

   1 review

   5.0

   1 review

   Dined on October 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was amazing!! She was the best server that served my family and I.
   

   JWB Prime Steak and Seafood - Margaritaville Resort Lake TahoeResponded on October 31, 2024

   Thanks for your Preference. we hope to see you back soon.
   

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5. F

   Fred

   Tahoe

   1 review

   5.0

   1 review

   Dined on October 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was excellent. Cooked just right. The calimari is off the hook food. Seafood stew was delish
   

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   JWB Prime Steak and Seafood - Margaritaville Resort Lake TahoeResponded on October 31, 2024

   Thank you for you Preference. Hope to see you soon.
   

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6. G

   Greg

   Sacramento

   2 reviews

   1.0

   2 reviews

   Dined on October 5, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   We waited 45 mins for food and it was all cold when it arrived. Bread was good and waitress was good. Disappointing.
   

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7. N

   Nahum

   Tahoe

   1 review

   5.0

   1 review

   Dined on September 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was amazing. We celebrated our 20th anniversary
   

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8. B

   Brent

   Tahoe

   12 reviews

   5.0

   12 reviews

   Dined on September 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I celebrated my 60th birthday and it was very enjoyable. I always order Fish at restaurants and the Halibut was the best I have ever had!! Thank you!!
   

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9. R

   Randy

   San Francisco

   2 reviews

   4.0

   2 reviews

   Dined on September 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was great but very pricey. $85 for 2 king crab legs. $60 for a dozen oysters. Great service and friendly staff but way to expensive for what you receive.
   

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10. L

    Lori

    San Diego

    4 reviews

    5.0

    4 reviews

    Dined on September 13, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Dinner was Fabulous and the Staff were Amazing!!!!
    

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