Katana

Review summary

1. R

   Robin

   VIP

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 4

   Ive been going to Katana for years and i finally have to be honest. This is a place where racism is alive and well. I have never seen a black server here. Why is that? They play hip hop and the DJ is ALWAYS white. Why is that? They will always take our money but never employee us. Why is that. Katana, inclusion be damned! #SAD
   

   KatanaResponded 2 days ago

   Robin, I invite you to dine with us more often as you clearly have not had the chance to meet all of our team. It brings me joy to state just how incorrect you are. I myself am a black employee of Katana who has worked here for over 6 years and been promoted all the way from our host stand, to management, and finally an Assistant General Manager position. I won't begin to list the rest of our black and brown team members but will instead simply state that you are #WRONG! - Chloe Z. AGM
   

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2. A

   Angelo

   Los Angeles

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great experience from the moment we walked in! Hostess, waitress and any other 'ess had great attitude and the revamped food menu was more than suitable!
   

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3. G

   George

   VIP

   Hawaii

   11 reviews

   5.0

   11 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Grea meal in a lovely restaurant. Highly recommend this place
   

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4. E

   Eric

   Chicago

   1 review

   5.0

   1 review

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience, as we were celebrating, location was great and the experience was awesome. We enjoyed it.
   

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5. B

   Beth

   San Francisco

   37 reviews

   5.0

   37 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing meal. The hostess provided a warm greeting and then our waitress was incredibly friendly and recommended some great options. The setting was well appointed and so relaxing inside. Loved the sound track playing too. The rolls and sea bass yakitori were our favorites, but everything was delicious. We will be back. YUMMY
   

   KatanaResponded today

   Dear Beth, Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had an amazing meal with us and that you enjoyed the warm greeting from our hostess, the friendly service from your waitress, and the relaxing atmosphere of our restaurant. We are also glad to know that you loved our rolls and sea bass skewers, and that you found everything delicious. We look forward to welcoming you back to Katana soon!
   

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6. H

   Heather

   VIP

   Los Angeles

   12 reviews

   5.0

   12 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is consistently good. Diana was kind, knowledgeable and attentive.
   

   KatanaResponded today

   Dear Heather, Thank you for taking the time to leave us a review. We are thrilled to hear that you consistently enjoy our food and that Diane provided you with excellent service. We will be sure to pass on your kind words to her. We appreciate your continued support and look forward to serving you again soon.
   

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7. A

   Andrew

   Cambridge

   10 reviews

   5.0

   10 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always have a fantastic time at Katana. Friendly staff, very chilled out and great food
   

   KatanaResponded today

   Dear Andrew, Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a fantastic time at Katana and that you enjoyed our friendly staff, chilled-out atmosphere, and great food. We strive to provide our customers with the best possible experience, so your positive feedback means a lot to us. We will be sure to share your kind words with our team. We look forward to welcoming you back to Katana soon!
   

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8. N

   Nicholas

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   It was my first time going and everything about the experience was first class. Will definitely be back since I live so close to it. The service was made even better with the assistant general manager Chloe who was personable and really made me me feel welcomed. The food and drinks were fresh and high quality.
   

   KatanaResponded today

   Dear Nicholas, Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a first-class experience at Katana and that you enjoyed the service provided by our Assistant General Manager, Chloe. We are delighted that you found the food and drinks to be fresh and of high quality. We look forward to welcoming you back to Katana soon.
   

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9. D

   David

   VIP

   New York City

   2 reviews

   1.0

   2 reviews

   Dined on November 30, 2024

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   Manager was very rude! I paid a lot of money on dinner and she would not let me charge my dead phone to call an uber. I had to walk over a mile. Stay away from this place
   

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10. S

    Shane

    Las Vegas

    6 reviews

    2.0

    6 reviews

    Dined on November 24, 2024

    1. Overall 2
    2. Food 5
    3. Service 2
    4. Ambience 4

    From Las Vegas and spent my birthday in LA, my husband booked a table for my birthday and worst service ever! The waitress took forever to acknowledge we were there and that we were even celebrating a bday. We had to ask for a desert menu after she gave us the bill. It was really awkward to even tell her we were celebrating a bday that day.
    

    KatanaResponded today

    Hello Shane, Thank you for taking the time to share about your experience. We are sorry to hear that you did not have a great time with us or receive the standard of service that we hold ourselves to. We are strong believers in making celebrations special and I am disappointed to hear that we missed the mark for you. When you're back in LA I hope that you will give us another try and allow us to show you the experience we aim to provide to all of our guests. Thank you, Chloe, AGM
    

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