Ke-uH Restaurant-Acqualina Resort

Review summary

1. F

   Facundo

   New York City

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   La comida excelente pero nos dieron una reserva para las 9 pm y las cocina cerró 9:40. A las 10:20 nos querían levantar los vasos y copas. No me parece correcto para un restaurante de ese nivel.
   

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2. S

   Senator Eric

   VIP

   Greater Boston

   36 reviews

   5.0

   36 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ke-uH is a wonderful restaurant with authentic Japanese menu items. Portions are generous and the sushi offerings are fresh and delicious. We celebrated a birthday and the restaurant provide a beautiful dessert sushi roll made with kiwi fruit, sweet rice paper, strawberries, ice cream and crushed Oreos. My suggestion to the servers - slow your roll a bit. Everyone was polite and friendly. Filling water glasses frequently is appreciated, but asking to clear my plate when there is still food on the plate and others are still eating is not. Asking if we needed anything else multiple times was not appreciated. The place was not busy, so there’s no good explanation as to why we were being rushed. We stayed as long as we wanted, but truly felt rushed. To the manager - slow your servers down a bit and allow your guests to enjoy their meals without persistent interruptions.
   

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3. OT

   OpenTable Diner

   VIP

   New York City

   15 reviews

   5.0

   15 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely delicious! Sushi very fresh, Uni 😘😘 and dessert spectacular! The sake was the cherry on top!
   

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4. M

   Mitch

   Miami

   37 reviews

   4.0

   37 reviews

   Dined on December 11, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   I feel like I didn't eat at the same restaurant as a lot of the reviewers here. To begin with, the food is good, but while one appetizer was amazing and another was very good, the two rolls we ordered were okay and not so great. The sashimi was very good. The quality is very good. But the flavors were not exciting on the rolls. The ambiance is frankly, disappointing. It was pretty empty, so one would not call it lively. It's not that this is bad and sitting outdoors was perfectly nice, but it was nothing special and certainly the outdoor seating and tables are not special, and for that matter, the interior decor was nothing special. Given the prices, they would need to do a lot more to get me to return. Again, I don't have a problem with the prices, the problem is that you can go somewhere else and for the same money have a much better experience and more exciting tasting rolls. Service was very good.
   

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5. C

   Carlos

   Miami

   20 reviews

   5.0

   20 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent dinner. Very creative and delicious sushi rolls. The dry miso fish was outstanding. Excellent venue at Aqualina. Will return often as Makoto has become too difficult.
   

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6. J

   Jonathan

   Chicago

   6 reviews

   5.0

   6 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A wonderful venue to celebrate a birthday, enjoy a date night, or treat yourself or loved ones to a delightful dinner. The food was absolutely delicious. Great service and staff as well.
   

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7. A

   Alex

   Miami

   3 reviews

   5.0

   3 reviews

   Dined on October 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and service as always. I even ordered delivery last night and it was also AMAZING!!!
   

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8. M

   Mathew

   VIP

   New York City

   49 reviews

   2.0

   49 reviews

   Dined on September 30, 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   Food is great but the service was atrocious. We didn’t see our waitress for over 30 minutes. I never even got my main course so canceled it and left. What is amazing is when I tried to have the discussion with her, instead of just taking responsibility, I got the deflective “customer is always right”. Let’s face it, the customer is not always right however, in this instance, I was so clearly right that there was no need to be defensive. Talked to the manager about the apathy of her wait staff; doubtful it actually mattered.
   

   Ke-uH Restaurant-Acqualina ResortResponded on October 4, 2024

   Thank you very much for joining us and sharing your thoughts. We are very sorry for the experience you had. Your experience and thoughts absolutely matters. Please kindly know that. The communication and meeting were taken and your thoughts were shared with the server and amoung the team. The server tried to explain herself how she got stucked with another table but we know the first thing should be "I apologize for my absence" and regardless, you did not receive what you deserved. We will do our best to improve our service and communications hoping your return to better serve you.
   

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9. A

   Ashley

   VIP

   Central Coast

   26 reviews

   5.0

   26 reviews

   Dined on September 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The sushi here was some of the best sushi I have had, definitely compliments to the sushi chef! or whoever created the ideas behind the Bea roll and the Truffle Rainbow roll. OUTSTANDING!! The spicy edamame was delicious as well. The service was decent but we definitely had to wait in between sushi rolls and wait a bit to order more drinks and get the check (it was not busy). We also kept getting other food delivered to our table so that was a little messy but would absolutely come back here again. And the hotel is beautiful!
   

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10. j

    judith

    VIP

    Los Angeles

    4 reviews

    1.0

    4 reviews

    Dined on September 29, 2024

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 2

    Kitchen extremely slow, main courses served before appetizers. The hamachi with jalapeño didn’t have jalapeño. One of the rolls never showed up so we cancelled it. This is an expensive restaurant but we have enjoyed it in the past. It has lost quality in every sense.
    

    Ke-uH Restaurant-Acqualina ResortResponded on October 4, 2024

    Thank you very much for joining us and I'm sorry to hear that you did not experience what you expected. We will do our best to build our team member's experience to better serve you and hope to welcome you back for the satisfied evening. Thank you for sharing.
    

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