kitaro surf & turf & sushi

Review summary

1. C

   Carolyn

   VIP

   Chicago

   9 reviews

   5.0

   9 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great nite with great food and wonderful service from our waitress Kyra! Tried new roll to us Lemon Salmon, this did not disappoint, among our other favorites! Thanks Kitaro! Merry Christmas!
   

   Is this helpful?

   Report
2. T

   Thomas

   VIP

   Denver

   22 reviews

   5.0

   22 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was extremely well prepared. The sushi was fresh. The portions were decent. Size prices were a little more than I would’ve expected to pay for the general items on the menu for the special items and knew the prices were probably as expected.
   

   Is this helpful?

   Report
3. G

   Greg

   VIP

   Chicago

   3 reviews

   2.0

   3 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Underwhelming for the price point. Mediocre food and service that was surprisingly inconsistent given the relatively light crowd on the night we dined. Successes - requested a quite table and was seated in a quieter area. Opportunities - server spilled a glass of water on me with minimal apology, inedible cartilage in one piece of nigiri, lukewarm "hot" entrees, plastic to-go containers used for sauces while dining in restaurant, odd to have TV playing in dining area (not bar). Overall, poor value proposition - $350 for five adults with no alcohol.
   

   Is this helpful?

   Report
4. D

   Danna

   VIP

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect Christmasy cocktails and rolls where perfect tonight
   

   Is this helpful?

   Report
5. J

   Joseph

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Truly a wonderful experience. Staff is very knowledge of menu selections. we had a variety of Sushi that was delicious.
   

   kitaro surf & turf & sushiResponded on December 16, 2024

   Thank you for your kind words! We’re thrilled to hear that you had such a wonderful experience and enjoyed the sushi!! We hope to welcome you back for more sushi and another memorable experience soon!!!
   

   Is this helpful?

   Report
6. M

   Marissa

   Chicago

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was a wonderful dining experience from the moment we were welcomed at the door. We had a large party in celebration of our daughter's college graduation. She selected this restaurant. The food was beautifully presented and delicious. The service was excellent. With a party of 10 and everyone enjoyed their meal.
   

   • 
   • 
   • 
   • 
   • 

   kitaro surf & turf & sushiResponded on December 16, 2024

   Thank you so much for sharing your wonderful experience with us! We’re honored that you chose to celebrate your daughter’s college graduation at our restaurant—what an incredible milestone! 🎓 It’s always so wonderful to hear that the food, presentation, and service met your expectations and that everyone in your party enjoyed their meal!! Our team strives to make every celebration special, and your kind words mean so much to us!!! Congratulations again to your daughter on her graduation, and we hope to welcome you and your family back for more celebrations in the future!!!
   

   Is this helpful?

   Report
7. J

   John

   VIP

   Nashville

   8 reviews

   5.0

   8 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place with great food. A little pricey especially on the drinks
   

   kitaro surf & turf & sushiResponded on December 16, 2024

   Thank you for your kind words and for taking the time to share your feedback! We’re so glad you enjoyed the food and had a great experience overall. We understand that pricing, especially on drinks, can be a concern, and we strive to balance quality with value. Your input is important to us, and we’ll keep it in mind as we continue to refine our offerings. We truly appreciate your support by awarding us 5 stars and hope to welcome you back soon for another delicious visit!
   

   Is this helpful?

   Report
8. S

   Susan

   VIP

   Indiana

   23 reviews

   5.0

   23 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   They have added many sushi rolls which my partner and I enjoy. It always comes out top quality. To keep it affordable for some they are now offering sushi rolls with both real crab and imitation crab. They don’t do this to skimp for their restaurant. They do it to make it affordable for all.
   

   kitaro surf & turf & sushiResponded on December 16, 2024

   Thank you for your kind words and thoughtful review! We're so glad to hear that you and your partner enjoy our sushi rolls and appreciate your acknowledgement of the quality and savings we strive to deliver!! We look forward to serving you again soon!!!
   

   Is this helpful?

   Report
9. L

   Lauren

   Denver

   2 reviews

   3.0

   2 reviews

   Dined on December 1, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Our server was busy tending to a larger party, totally understandable. However, there should be people hired to “run” his food/drinks when he’s tied up. We ordered appetizers and waited 45 minutes-1 hour, which then came out with our main food. We ordered a side of fried rice that came out once we were completely finished w our meals. We said to take it back, we’re all finished up and ready to leave. He said he could pack it to-go w no charge (which was nice and appreciated), but the bill still charged us for the rice and then he said he couldn’t take it off despite saying he would. Our drinks were also extremely slow to come and be refilled, even the water. Again, there should be more staff going around to fill waters, run appetizers/food when it comes out hot and ready. The prices are way too steep to have such poor service. We come regularly, but will probably give them a break for a while after all this.
   

   kitaro surf & turf & sushiResponded on December 16, 2024

   Thank you for sharing your experience with us. We deeply value your feedback and are truly sorry for the service issues you encountered during your visit. This is not the level of service we strive to provide, and we sincerely apologize for the delays and miscommunications that impacted your meal. We completely understand how frustrating it is to wait for food and drinks, especially when dining out should be an enjoyable and seamless experience. Your point about additional support for our servers is well-taken, and we’re already reviewing our staffing and processes to ensure food and drinks are served promptly and efficiently moving forward.
   

   Is this helpful?

   Report
10. C

    Carolyn

    VIP

    Chicago

    9 reviews

    5.0

    9 reviews

    Dined on November 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our party of seven sat in the bar area. We have many favorite rolls so with our group we got to enjoy many of them! Top favorites tho are the Crabby Joe and the Hawaiian. Drink of the night for most - Asian Pear martini - so good! Service as always, top notch! Thank you Kitaro!
    

    kitaro surf & turf & sushiResponded on December 6, 2024

    Thank you so much for your wonderful feedback! We're thrilled to hear that your group had a fantastic time enjoying our rolls!! Our team loves making your experience special, so your kind words about the service mean the world to us!!! We look forward to seeing you again soon at Kitaro! 🥢🍸✨
    

    Is this helpful?

    Report