Kona Grill - Columbus

Review summary

1. H

   Harold

   San Francisco

   3 reviews

   2.0

   3 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   We arrived at 11:50am but we did not receive our food until 1:30pm. By that time one one’s food was hot. Our waiter was doing the best she could to make sure we were taken care of, however the service was slow and the manager seemed clueless as to what was going on and what was needed. We also learned that if you are celebrating your birthday they charge for the dessert.
   

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2. M

   Mary

   Columbus

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love coming here for dinner & finally got to experience them for brunch and it was so tasty! I will always recommend Kona Grill for brunch!
   

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3. R

   Rion

   Columbus

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   The wagyu was melt in your mouth , the drinks are a 10/10 , the sides are okay but the food is GOOD .
   

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4. j

   jim

   Cleveland

   1 review

   vip
   3.0

   1 review

   Dined on November 15, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   Very small portions for the money. Fish tastes lokenit was a frozen filet from a box. Potstickers and egg rolls very good. Very pricey for what you get
   

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5. R

   Ryan

   Columbus

   2 reviews

   2.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Restaurant was underataffed causing a delay. Our hostess was great for the 2 minutes we actually interacted with her. The food was so so. I had the Pad Tai but the noodles were very gummy. My wife had sushi which was ok.
   

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6. W

   Whitney

   Chicago

   7 reviews

   3.0

   7 reviews

   Dined on November 10, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   We waited 90 minutes for sushi. It wasn’t even that busy. So slow! The food was good when they finally brought it out.
   

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7. H

   Heather

   Columbus

   1 review

   1.0

   1 review

   Dined on November 10, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Chili's food at a Cameron Mitchell price We were seated right away and after that things went down hill. It was at least 15 minutes before anyone stopped at our table to greet us. It was the Manager. She apologized and took our drink order. After 15 minutes my wine was served in a champagne flute, because they didn't have any clean wine glasses, from the bar 5 feet from our table. I needed another minute to decide, but our server was gone another 15 minutes before returning to take our order. It was a solid 45 minutes before we placed our food order. It was about then that I started to really notice other tables were not enjoying themselves as well. I over heard one table discussing their experience with the manager. The manager told them that someone had called off and the kitchen was running about an hour late. I heard the table on the other side of us talking about their two hour wait. Not long after they received two sushi rolls, and we're being told their 3rd would be out at some point. A 3rd couple stopped at our table on their way out and offered us their coupon since they weren't waiting any longer. We were about to take a loss and go next door for tacos but our food finally arrived. I could tell right away that my food had sat for a bit. The sauce on the mashed potatoes had crusted over. The potatoes were just above room temperature the chicken and green beans were warm but not hot. However the pad Thai was hot, so the kitchen's timing was off. We ate and were disappointed by the cost. Wine, a mixed drink, chicken with potatoes, and pad thai was $95. We expected way better service and quality for that price. To top it off, we noticed the tables around us had not been bussed. We went to do some shopping at a nearby store after leaving, and walked by Kona Grill about a half hour later. We could see through the windows that nobody bothered to clean the tables by even then. Needless to say, we will not be returning.
   

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8. J

   Jake

   Columbus

   1 review

   2.0

   1 review

   Dined on November 3, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   Food was subpar at best service was horrible. Took a long time to get our drinks and even longer to get our appetizer there wasn’t that many other customers as well so there should’ve been no reason why it took so long. 
   

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9. M

   Michelle

   Columbus

   18 reviews

   vip
   1.0

   18 reviews

   Dined on October 12, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   TERRIBLE food & service! Restaurant was half empty & we were taken upstairs and sat in a corner by the restroom, beautiful restaurant but stuffed in a corner looking at a Pac-Man machine. Service was so slow, our server disappeared for long periods. We ordered an app and were done before she came back to take our dinner order. Ordered Kona stir fry with chicken, it showed up without chicken!!! Server said “I’ll go get you some chicken & you can throw it on top”. Um okay? My husband didn’t even eat it, the rice was hard clumps. I ordered Pad Thai with chicken & it was horrible. Dry, no sauce with overcooked sticky noodles & minced chicken. These entrees were $30 each and not worth a dime! 0/10 I do not recommend…
   

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10. S

    Seth

    Cleveland

    25 reviews

    5.0

    25 reviews

    Dined on October 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Melissa was our server and she was wonderful. The food and interaction with the staff was great. We enjoyed sushi and some of their signature cocktails both were delicious and well-presented.
    

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