La Bussola Restaurant

Review summary

1. J

   Jesse

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and the staff went above and beyond to make our night special. The chef even came by the table to meet us and asked how we liked the food. 10/10 recommend!!
   

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2. B

   Brian

   Vancouver

   5 reviews

   2.0

   5 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 1

   Our group of 4 arrived on time for our Valentine's dinner, but were left standing for a good 10 minutes before we were sat directly in front of the bar in the noisiest area. Staff were loud and congregating on either side of our table all evening. We also asked twice that the kitchen door in the bar area be kept closed because of banging in the kitchen, but that was not successful. With the added large lineup inside the front door, the frenzy and noise only grew as the evening progressed. It was an embarrassingly long time before we finally had to flag someone down to order champagne. Michael, when asked, told us that he and Richard, behind the bar, would be helping us. Richard did not leave the bar for the first hour of our stay and Michael was frantically running past us all evening. Having had to flag someone several times to order wine and appetizers was just another indication that we were not receiving proper service. The food, as always was of the best quality, which is why we frequent La Bussola. The usual dedicated service is also another reason we frequent these premises. We have also taken into account that this particular evening was most likely one of the busiest of the season, but having spent close to $500.00 for a meal with no service was very disappointing.
   

   La Bussola RestaurantResponded 1 day ago

   Thank you for reaching out and sharing your experience with us. I sincerely apologize that your evening did not meet the high standards you’ve come to expect from La Bussola. It’s disappointing to hear that the service was not up to par, especially on such a special night. We truly value your loyalty and appreciate your patience during what was indeed one of our busiest evenings. That said, your concerns about seating, noise levels, and service are completely valid, and I regret that we didn’t provide the experience you deserved. Please know that I’ve taken your feedback to heart and will be addressing these issues with our team to ensure we do better moving forward. I have also responded to your email this morning as well. Thank you again, and my sincerest apologies.
   

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3. D

   David

   Vancouver

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Service was a little slow, 30 min before we got a drink. It was a busy time but still took too long. Overall good.
   

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4. V

   Valerie

   London

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Went to this restaurant for Valentine’s and while dinner was ok, I would likely not eat here again.
   

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5. H

   Heather

   Vancouver

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   La Bussola is consistently excellent quality. Whether it is the food, service or ambience. The wine list is excellent with many Okanagan options. The meals are delicious, well presented and have generous portions. There are traditional Italian dishes and innovative specials by the chef. The service is always professional, friendly & relaxed. We have been there many times and have never had a bad experience.
   

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6. D

   Donn

   Vancouver

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   We ate the veal dinner and it was excellent! Cheesecake for dessert also just right. I found it chilly sitting next to the front windows, while my partner didn't.
   

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7. B

   Boris

   VIP

   Calgary

   12 reviews

   3.0

   12 reviews

   Dined on January 11, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Used to love this restaurant. Went every time we drove through Kelowna.
   

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8. O

   Onkar

   Vancouver

   1 review

   5.0

   1 review

   Dined on January 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic dining experience. The best Italian restaurant in Kelowna.
   

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9. G

   Gregory

   Tampa

   6 reviews

   5.0

   6 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food quality here is outstanding. Service was good and ambiance great based on where we were seated. The scallops at 29.00 for 4 is ridiculous but delicious. Bottles of wine are outrageously priced but glasses of wine at 12.00 is typical. Phenomenal overall meal. A
   

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10. A

    Angela

    Vancouver

    2 reviews

    5.0

    2 reviews

    Dined on January 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Amazing dinner. Service a little slow, but it was New Years Eve. Overall we were all happy with our experience
    

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