La Luz Restaurant

Review summary

1. D

   David

   Las Vegas

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   One of the worst dining experiences I have ever had. We were seated at 5:30 and did not receive our food until 7:40. We barely saw our waiter, our food was cold, and the price was high. I would not recommend eating here. We also had friends that ate breakfast here and they had a similarly bad experience.
   

   La Luz RestaurantResponded today

   Thanks for the feedback. We're really sorry to hear about your disappointing experience at La Luz Restaurant. We understand that waiting for your food and not being served promptly is not a pleasant experience. We also regret that you found our food and pricing to be high. Your comments will help us improve our service and food quality. We hope to have the opportunity to serve you again and provide a better dining experience.
   

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2. K

   Kathleen

   Chicago

   13 reviews

   vip
   3.0

   13 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Our lunch was okay. Some items were missing from the order. Like the honey from the chicken. The quality was just okay. One person ordered a drink refill and never received it. This was our holiday luncheon. Just not festive.
   

   La Luz RestaurantResponded today

   Hi KathleenA, We appreciate your feedback and we're sorry to hear that your holiday lunch didn't live up to expectations. We're usually known for our festive atmosphere and quality food, so we're disappointed to hear that we fell short this time. We'll certainly address your concerns about the missing items and the drink refill. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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3. C

   Catie

   Portland

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What an amazing experience! The salad was delicious and so nicely composed. The salmon was also perfectly cooked. I will definitely be back. Not to mention the servers were kind and thoughtful, attentive and respectful. Loved it all around.
   

   La Luz RestaurantResponded 5 days ago

   Hello! We're absolutely thrilled to hear about your wonderful experience at La Luz Restaurant. It's fantastic to know that our salads, salmon, and service all met your expectations. We strive to create memorable dining experiences for our guests, and your kind words are a testament to our efforts. We look forward to welcoming you back soon for another delightful meal. Thank you for your kind words and the perfect ratings! La Luz Restaurant Management Team
   

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4. S

   Sarah

   New Orleans

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the views and new ambiance of this restaurant! The food was excellent and service was friendly. We came for lunch, and I’ll be back for dinner.
   

   La Luz RestaurantResponded 5 days ago

   Thanks for the review! We're delighted to hear that you loved the new ambiance and the food at La Luz Restaurant. We're proud to be a part of the dining experience you had for lunch and we're thrilled to know that you're planning to return for dinner soon! We look forward to welcoming you back.
   

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5. n

   nancy

   Las Vegas

   4 reviews

   3.0

   4 reviews

   Dined on November 28, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   The buffet was advertised at $129 per person. It did not say that an automatic 20% gratuity would be added. The food was room temperature, nothing was hot. Disappointing array of the usual Thanksgiving fare, nothing special. All of the pasta was dry. Would not recommend and will definitely not repeat.
   

   La Luz RestaurantResponded on November 30, 2024

   Hello Nancy, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the 20% automatic gratuity and apologize for any confusion. Please note that the gratuity was listed on the original flyer, but we understand that this might not have been as clear as it should have been. We also regret that the food did not meet the standards we strive for, as we aim to offer a fresh and enjoyable dining experience. Your comments about the temperature and quality of the dishes are taken seriously, and we will be addressing these issues with our team. We sincerely hope you will consider giving us another chance to provide a better experience in the future.
   

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6. N

   Nicole

   Chicago

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and the staff is the kindest! We felt taken care of! I would highly recommend everyone to try there Thanksgiving buffet!
   

   La Luz RestaurantResponded on November 30, 2024

   Hey, thanks for the wonderful review! We're thrilled to hear that you enjoyed the food and found our staff to be the kindest. It's always a pleasure to hear when our guests feel taken care of. We're so glad you'd recommend our Thanksgiving buffet! Looking forward to your next visit. Best, The Management Team
   

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7. D

   DA

   Denver

   1 review

   3.0

   1 review

   Dined on November 28, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Thanksgiving buffet was extremely overpriced. $325 for 2 people!!! Shockingly. Great selection of foods. Turkey was dry, prime rib was excellent. Hit or miss on flavor.
   

   La Luz RestaurantResponded on November 30, 2024

   Thanks for the feedback. We're glad to hear you enjoyed our selection of foods at La Luz Restaurant, especially the prime rib and turkey. We're sorry to hear that you found the pricing overpriced and the flavor hit or miss. We strive to provide a high-quality dining experience for all our guests and your input helps us do just that. We hope to serve you again soon.
   

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8. F

   Fabrizio

   Naples

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent brunch for Thanksgiving. Really well done. Great vibe. We had a great time.
   

   • 

   La Luz RestaurantResponded on November 30, 2024

   Thanks for the feedback! We're thrilled to hear that you had an excellent brunch experience at La Luz Restaurant. It's wonderful to know that you enjoyed the vibe and the food. We always strive to create a great atmosphere for our guests, so we're glad it resonated with you. We look forward to serving you again for another great brunch on your next visit. Cheers!
   

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9. R

   Rich

   Hawaii

   4 reviews

   2.0

   4 reviews

   Dined on November 24, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Our server was very friendly but seemed to be very inexperienced. Was a bit awkward - had to school him on protocols. At end of meal he gave us a different table’s check, and the place was not very busy. Food was so-so. Lamb shank didn’t have much taste. My wife ordered a salad with carne arsada as a topper. The carne was so salty neither of us could eat it. Was not a great experience.
   

   La Luz RestaurantResponded on November 30, 2024

   Thanks for the review. We're sorry to hear that your experience at La Luz Restaurant didn't meet your expectations. We strive to provide our customers with friendly and efficient service, and it seems we fell short during your visit. We also apologize for the issues with your meal, it's disappointing to hear that it didn't hit the spot. Your feedback is invaluable to us and we'll certainly use it to improve. We hope you'll give us another chance to provide a better experience in the future.
   

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10. A

    Ainsley

    Tucson

    1 review

    5.0

    1 review

    Dined on November 9, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Highly recommend La Luz. The staff, drinks, food, and environment were all top notch. I’ll without a doubt be back!
    

    La Luz RestaurantResponded on November 21, 2024

    Thank you so much for your kind words! We're thrilled to hear that you enjoyed everything, from our staff to the drinks, food, and ambiance. It's wonderful to know that you had such a great experience, and we can't wait to welcome you back. See you soon! Warm regards, Guisela Salazar
    

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