La Luz Restaurant

Review summary

1. L

   Lisa

   Charlotte

   2 reviews

   5.0

   2 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful breakfast buffet! The omelet station had so many choices - delicious. All the breakfast favorites and something for everyone. For something different the Mango Chia Pudding was amazing! Great atmosphere and views!
   

   La Luz RestaurantResponded on December 17, 2024

   Thanks for visiting us at La Luz Restaurant! We're thrilled to hear that you enjoyed your breakfast buffet and found our menu varied and satisfying. It's great to know that you enjoyed our breakfast favorites and that our Mango Chia Pudding hit the spot for you. We're also glad you appreciated the atmosphere and the views. We strive to create a wonderful dining experience for all our guests, and your feedback lets us know we're doing our job well. We look forward to welcoming you back soon!
   

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2. M

   Michele

   Tucson

   53 reviews

   3.0

   53 reviews

   Dined on December 10, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 1

   Highly overpriced restaurant with a sterile, barren atmosphere. It's main charm is it's located in a beautiful desert setting. Limited lunch menu offers a nice list of sandwiches but only 3 entree items to choose from, including $32 chicken enchiladas that were tasty but small. Their $24 steak sandwich is excellent and very filling. Their service was also very good.
   

   La Luz RestaurantResponded 5 days ago

   Hi Michele, Thank you for sharing your feedback. We're glad to hear you enjoyed the beautiful desert setting, the steak sandwich, and the service! We understand your concerns about pricing and the menu selection, and we strive to offer an experience that reflects both the quality of our dishes and the unique atmosphere. While we are proud of our offerings, we are always working to ensure that we remain competitive with other restaurants in the area. We appreciate your thoughts and hope to welcome you back for another visit soon!
   

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3. D

   David

   Las Vegas

   1 review

   1.0

   1 review

   Dined on December 9, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   One of the worst dining experiences I have ever had. We were seated at 5:30 and did not receive our food until 7:40. We barely saw our waiter, our food was cold, and the price was high. I would not recommend eating here. We also had friends that ate breakfast here and they had a similarly bad experience.
   

   La Luz RestaurantResponded on December 11, 2024

   Thanks for the feedback. We're really sorry to hear about your disappointing experience at La Luz Restaurant. We understand that waiting for your food and not being served promptly is not a pleasant experience. We also regret that you found our food and pricing to be high. Your comments will help us improve our service and food quality. We hope to have the opportunity to serve you again and provide a better dining experience.
   

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4. K

   Kathleen

   VIP

   Chicago

   13 reviews

   3.0

   13 reviews

   Dined on December 7, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Our lunch was okay. Some items were missing from the order. Like the honey from the chicken. The quality was just okay. One person ordered a drink refill and never received it. This was our holiday luncheon. Just not festive.
   

   La Luz RestaurantResponded on December 11, 2024

   Hi KathleenA, We appreciate your feedback and we're sorry to hear that your holiday lunch didn't live up to expectations. We're usually known for our festive atmosphere and quality food, so we're disappointed to hear that we fell short this time. We'll certainly address your concerns about the missing items and the drink refill. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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5. C

   Catie

   VIP

   Portland

   1 review

   5.0

   1 review

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What an amazing experience! The salad was delicious and so nicely composed. The salmon was also perfectly cooked. I will definitely be back. Not to mention the servers were kind and thoughtful, attentive and respectful. Loved it all around.
   

   La Luz RestaurantResponded on December 6, 2024

   Hello! We're absolutely thrilled to hear about your wonderful experience at La Luz Restaurant. It's fantastic to know that our salads, salmon, and service all met your expectations. We strive to create memorable dining experiences for our guests, and your kind words are a testament to our efforts. We look forward to welcoming you back soon for another delightful meal. Thank you for your kind words and the perfect ratings! La Luz Restaurant Management Team
   

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6. S

   Sarah

   New Orleans

   1 review

   5.0

   1 review

   Dined on December 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the views and new ambiance of this restaurant! The food was excellent and service was friendly. We came for lunch, and I’ll be back for dinner.
   

   La Luz RestaurantResponded on December 6, 2024

   Thanks for the review! We're delighted to hear that you loved the new ambiance and the food at La Luz Restaurant. We're proud to be a part of the dining experience you had for lunch and we're thrilled to know that you're planning to return for dinner soon! We look forward to welcoming you back.
   

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7. M

   Meghan

   VIP

   Jacksonville

   7 reviews

   4.0

   7 reviews

   Dined on November 28, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The thanksgiving buffet food was great! Service was slow.
   

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8. n

   nancy

   Las Vegas

   4 reviews

   3.0

   4 reviews

   Dined on November 28, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   The buffet was advertised at $129 per person. It did not say that an automatic 20% gratuity would be added. The food was room temperature, nothing was hot. Disappointing array of the usual Thanksgiving fare, nothing special. All of the pasta was dry. Would not recommend and will definitely not repeat.
   

   La Luz RestaurantResponded on November 30, 2024

   Hello Nancy, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the 20% automatic gratuity and apologize for any confusion. Please note that the gratuity was listed on the original flyer, but we understand that this might not have been as clear as it should have been. We also regret that the food did not meet the standards we strive for, as we aim to offer a fresh and enjoyable dining experience. Your comments about the temperature and quality of the dishes are taken seriously, and we will be addressing these issues with our team. We sincerely hope you will consider giving us another chance to provide a better experience in the future.
   

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9. N

   Nicole

   Chicago

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and the staff is the kindest! We felt taken care of! I would highly recommend everyone to try there Thanksgiving buffet!
   

   La Luz RestaurantResponded on November 30, 2024

   Hey, thanks for the wonderful review! We're thrilled to hear that you enjoyed the food and found our staff to be the kindest. It's always a pleasure to hear when our guests feel taken care of. We're so glad you'd recommend our Thanksgiving buffet! Looking forward to your next visit. Best, The Management Team
   

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10. D

    DA

    Denver

    1 review

    3.0

    1 review

    Dined on November 28, 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 3

    Thanksgiving buffet was extremely overpriced. $325 for 2 people!!! Shockingly. Great selection of foods. Turkey was dry, prime rib was excellent. Hit or miss on flavor.
    

    La Luz RestaurantResponded on November 30, 2024

    Thanks for the feedback. We're glad to hear you enjoyed our selection of foods at La Luz Restaurant, especially the prime rib and turkey. We're sorry to hear that you found the pricing overpriced and the flavor hit or miss. We strive to provide a high-quality dining experience for all our guests and your input helps us do just that. We hope to serve you again soon.
    

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