Laurel

Review summary

1. T

   Tanya

   Austin2 reviews

   3.0

   Dined on February 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   We had high hopes for this restaurant but it really fell short. The waiter was busy and didn’t get our drinks to us until after our appetizer was nearly finished. He never checked on us and several times we were searching him down to order or such. Food wasn’t that great. Prices were extremely high. Small portions. Thank goodness we didn’t share. We normally do…. Won’t be back.
   

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2. L

   Leon

   Austin22 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing experience. Our Server recognized us from the night before and he went out of his way to prove that Laurel dropped the ball the night before. We were treated like royalty and we didn't even ask for it. We were visited by an Executive and he apologized, as well, for the night before. There are a lot of places near the hotel to eat. I am glad that we didn't allow our Valentine's Dinner experience to stop us from an outstanding Breakfast experience!!!
   

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3. S

   Steve

   Austin4 reviews

   3.0

   Dined on February 14, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Had a fixed experience meal with wine pairing. The food was generally pretty good. The wines were mostly disappointing. While we're not snobs my wife an I are experienced wine consumers. The sparkling wine was flat. The first "sauvignon blanc" was odd. The waiter did offer two others that came closer. The reds were a bit better. The waiter was the best part of the experience. He tried to be very accommodating. Final bill was inflated because I missed that the gratuity was already included.
   

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4. S

   Suzanne VIP

   Dallas52 reviews

   4.0

   Dined on February 9, 2025

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 4

   The food was just not good. The pizza ($22) was floppy. When we asked them to take it back and just crisp it up so we could pick the slice up to eat it, they graciously made us a new one but the top was all burnt and the bottom was still undercooked. The bucatini pasta was just okay. The ham so so fatty i had to pick it all out ($32). The Caesar salad had way too much dressing to my taste but it was delicious ($15)
   

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5. D

   Dan

   Austin14 reviews

   1.0

   Dined on February 9, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Unfortunately the worst dinner in Austin. There are better places. Great potential but just lousy.
   

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6. D

   Donna VIP

   Las Vegas11 reviews

   5.0

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food wonderful service great ambience. I highly recommend it.
   

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7. R

   Ronald

   Dallas2 reviews

   4.0

   Dined on January 19, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   This food was very good and service was very good too. It was a good place to have bunch.
   

   LaurelResponded on February 12, 2025

   Thank you for the review! We look forward to serving you again soon! -Laurel Management Team
   

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8. R

   Ray VIP

   Austin8 reviews

   2.0

   Dined on January 19, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   The kitchen staff was overwhelmed by an event causing significant delays in service. It took over an hour to get our starter which was cold. The mains were average but not equivalent to the price.
   

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9. K

   Karen VIP

   Austin2 reviews

   5.0

   Dined on January 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Laurel is a beautiful restaurant. The staff is attentive and polite. Parking is so easy and free. The multiple times I have been there, the food has been delicious.
   

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10. G

    Gaylen

    Austin18 reviews

    3.0

    Dined on January 1, 2025

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 5

    I was really disappointed in our NYE experience. Each of our entrees were not prepared correctly (one overdone and went back) and one underdone, the wine pairings were so uninspired, we declined to take advantage of it. The service was so bad - we asked for a leisurely pace to our meal, and that request was ignored, the dessert was served before the plates were cleared. We talked to the manager who was appreciative of our feedback, but did nothing to help rectify the situation - she even saw the undercooked piece of meat. I so want this to be a good restaurant, but I am afraid I cannot recommend..
    

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