LB Steak - San Ramon

Review summary

1. D

   Deven

   San Francisco

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thursday December 26th 2024. Greetings. Thanks for giving me this opportunity to review. First of Thanks to OpenTable.com to facilitate the reservation at "LB Steak - San Ramon Table for 2 on Thursday, December 26, 2024 at 6:30 pm. Was seated 10 minutes before my time. Everything went very smoothly. From Hostess, Server, Food runners, went on perfectly as supposed. Food taste great. From hot appetizers to entrées. All was very well cooked, presentations, and served. Overall we had a very positive dinning experience. We will definitely use "OpenTable.com at all times. THANKS 🇺🇸.
   

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2. R

   Richard

   VIP

   San Francisco

   43 reviews

   4.0

   43 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   The steak was excellent. The bone marrow was also very good. We would have liked to have more gluten-free options for a person in our party. Also, it would be beneficial for the menu to be noted. Also a better selection of salads. The service was good, but the waiter was not knowledgeable about the ingredients in the menu items and had to ask the kitchen several times if something was safe for one of our diners who has several allergies.
   

   LB Steak - San RamonResponded 2 days ago

   Hey Richard, Thanks for dining at LB Steak - San Ramon and for your feedback. We're glad you enjoyed our steak and bone marrow. We appreciate your suggestion about more gluten-free options and will consider it. We also appreciate your suggestion for more salad options. Your comments about menu knowledge and ingredients are valuable and will be considered. We're glad you found our service satisfactory. We hope to serve you again soon. Best, The Management Team
   

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3. N

   Noreen

   San Francisco

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One word - Nancy - if you aren't sitting at her table, what are you even doing? Efficient without feeling rushed, friendly without feeling shmoozed - she's a gem. Food was fantastic - hello mac cheese with bacon hack (again, Nancy), $10 martini Mondays, bread served with soft butter, festive atmosphere - all of it top notch!
   

   LB Steak - San RamonResponded 2 days ago

   Thanks for visiting us, Noreen! We're thrilled to hear that you enjoyed our food and found our efficient service to your liking. We're especially happy that you appreciated our festive atmosphere. We always strive to provide a top-notch dining experience and it's great to know we hit the mark with you. We look forward to serving you again soon! Best wishes for a safe and happy holiday season. LB Steak Team
   

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4. c

   claire

   San Francisco

   8 reviews

   5.0

   8 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Forest and the team were excellent and attentive to our table.
   

   LB Steak - San RamonResponded 3 days ago

   Hey claire, We're thrilled to hear that you had a great dining experience at LB Steak - San Ramon! It's wonderful to know that our team made a positive impact on your visit. We're sorry to hear that our food didn't quite hit the mark for you, but we're glad that you found the overall experience to be excellent. We appreciate your feedback and look forward to welcoming you back soon! Best, LB Steak - San Ramon Management Team
   

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5. K

   Karla

   Central Coast

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing staff !!! Kept checking in on us frequently!!
   

   LB Steak - San RamonResponded 2 days ago

   Hi Karla, We're overjoyed to hear about your wonderful experience at LB Steak - San Ramon! It's fantastic to know that our team's attentive service was able to make your visit memorable. We're thrilled that our efforts to provide excellent food and value for money met your expectations. Your kind words are greatly appreciated and we look forward to serving you again soon. Best regards, LB Steak - San Ramon Management Team
   

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6. S

   Steve

   San Francisco

   3 reviews

   4.0

   3 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Really really loud. Food fabulous, service great. But, not a good place to have any type of conversation.
   

   LB Steak - San RamonResponded 5 days ago

   Hey Steve, Thank you for taking the time to share your experience at LB Steak - San Ramon. We're thrilled to hear that you enjoyed our food and service. We understand that the noise level was a bit too high for your comfort and we apologize for any inconvenience. We strive to create a comfortable atmosphere for all our guests and your feedback is invaluable to us. We hope to have the opportunity to serve you again soon. Best, The Management Team
   

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7. J

   Joe

   VIP

   San Francisco

   35 reviews

   5.0

   35 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We just had a very simple dinner, but the service was awesome. She was at our table often and we never felt neglected. Food was fresh, hot and delicious. Love this place.
   

   LB Steak - San RamonResponded 3 days ago

   Hello Joe, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your simple dinner at LB Steak - San Ramon. It's great to know that our team's attentive service kept you comfortable and satisfied. We're also delighted that you loved our fresh, hot food and found the overall value to be good. We strive to provide a memorable dining experience for all our guests. We look forward to welcoming you back soon. Best Regards, LB Steak - San Ramon Management Team
   

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8. R

   Rose

   San Francisco

   34 reviews

   3.0

   34 reviews

   Dined on December 17, 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   The food was excellent for a client lunch The experience was horrible We arrived for a 12:15 pm reservation The appetizer and drinks came in a timely manner, and then we waited 1 hour and 15 minutes to receive our main entrees After asking the mgr, food came out almost immediately. I understand it was busy because of the holidays but the r worse was the waitress was no where to be found and we even had to ask for our check. One hour and 45 minutes is unacceptable with a client
   

   LB Steak - San RamonResponded on December 18, 2024

   Hello Rose, We're truly sorry for the wait you experienced during your visit. It's certainly not the norm at LB Steak - San Ramon. We understand how frustrating it can be to wait, especially when you have a reservation. We're glad to hear that you enjoyed our food and found it to be excellent. We're also sorry for the oversight with our service. We appreciate your understanding and patience, and we're already working on improving our service during busy periods. We hope to have the opportunity to serve you again soon. LB Steak - San Ramon The Management Team
   

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9. N

   Nancy

   VIP

   San Francisco

   35 reviews

   5.0

   35 reviews

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This time we tried the Kagoshima wagyu, made it our appetizer, and it was fantastic! The Australian wagyu was very good, as were the 2 boneless ribeyes. Sides were mashed potatoes, mushrooms and truffle fries. We ended up with a lava cake. Everything was delicious!
   

   LB Steak - San RamonResponded on December 18, 2024

   Thanks for visiting us, Nancy! We're thrilled to hear that you enjoyed your Kagoshima wagyu, Australian wagyu, and the sides. It's great to know that our sides and dessert made your dining experience memorable. We appreciate your feedback and look forward to serving you again soon. Best, LB Steak - San Ramon LB Steak Management Team.
   

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10. S

    Sue

    San Francisco

    1 review

    4.0

    1 review

    Dined on December 12, 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4

    While the food was good, can't help but felt slighted because we are just regular customers, not there for business who has expense accounts. This is the second lunch within a month so my feeling was confirmed. Either we find out who our excellent waiter was or can't go and be subject to condescension.
    

    LB Steak - San RamonResponded on December 13, 2024

    Hello Sue, Thank you for your feedback. We're glad you enjoyed the food, but we’re sorry the service didn’t meet your expectations — or ours. We aim to provide a friendly and welcoming atmosphere for all our guests, regardless of whether they have business or not. We appreciate your understanding and patience, and we will certainly take your feedback into account as we strive to improve. Best wishes, Sarper Oztemiz. LB Steak - San Ramon General Manager
    

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