Legal Sea Foods - Chicago

Review summary

1. M

   Marybeth

   VIP

   Grand Rapids

   43 reviews

   5.0

   43 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional. Every single thing was perfect. The atmosphere, the view, the service (Christine), the Supervisor, Carla, the food, the timing, everything was perfect. They made our anniversary so lovely.
   

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2. K

   Kevin

   Chicago

   9 reviews

   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went to Legal Seafood at Copley in Boston in August. This one in Chicago was exactly the same…Outstanding!! Tremendous food.
   

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3. B

   Brent

   Milwaukee

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. Can’t wait to come back when the outdoor area is open.
   

   Legal Sea Foods - ChicagoResponded 1 day ago

   Dear Brent, Thank you so much for your review! We really appreciate your feedback and are looking forward to serving you again soon. Best regards, Dino Masciopinto Assistant General Manager
   

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4. S

   Sharon

   Houston

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had had a so-so experience at Legal Seafood in Boston years ago but decided to try it in downtown Chicago. Everything we were served was really great; we were pleasantly surprised and will probably eat there again before we head home to Houston.
   

   Legal Sea Foods - ChicagoResponded 1 day ago

   Hello Sharon, Thank you for your kind words and for choosing to dine with us at Legal Sea Foods - Chicago. We're thrilled to hear that you enjoyed our food and service. It's always a pleasure to serve guests from our hometown! We noticed your rating on value and we're glad to know that you found it to be a good value. We strive to provide a memorable dining experience for all our guests, and your feedback helps us do just that. Looking forward to serving you again before you head home! Best, Dino Masciopinto Assistant General Manager
   

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5. K

   Kris

   VIP

   Greater Boston

   5 reviews

   1.0

   5 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 2

   The Chicago location of Legal Sea Foods is not worth a visit. I have gone to Legal in Boston for thirty years and always had a great meal. Chicago location should close. The Baked Anna haddock was a lump of dried up fish with old rice and burnt broccoli. Staff is friendly but food is atrocious.
   

   Legal Sea Foods - ChicagoResponded 2 days ago

   Hey Kris, We're really sorry to hear about your recent experience at our Chicago location. It's always our goal to provide a great dining experience, and we're disappointed to hear that we fell short during your visit. We appreciate your feedback regarding the Baked Anna and we'll definitely take it into consideration as we constantly strive to improve. We're glad to hear that our staff was friendly, but we're sorry to hear that our food did not meet your expectations. We hope you'll give us another chance in the future to show you the quality we're known for. Best, The Management Team
   

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6. B

   Bethanie

   Chicago

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   Waited more than 45 minutes for two entrees with no explanation why. The beat the manager and server could do is blame the kitchen. There were 3 tables be serviced in the entire restaurant… mine and 2 others. If what we ordered was not available perhaps communicate that and offer something different… just makes sense to me. Either way for a first time experience it was not good at all.
   

   Legal Sea Foods - ChicagoResponded 1 day ago

   Thanks for the feedback, Bethanie. We're truly sorry to hear about your recent experience at Legal Sea Foods - Chicago. We understand how frustrating it can be to wait for your meal, especially when you're looking forward to a nice meal out. We apologize for any confusion caused by the delay and assure you that we're looking into it to prevent such incidents in the future. We hope you'll give us another chance to provide you with the quality service and food that you deserve. I would Love for you to give us another chance. I would Love for the chance to to make it up to you. please feel free to reach out to myself directly at 312-910-6517 Dino Masciopinto Assistant General Manager
   

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7. A

   Anna

   VIP

   Chicago

   7 reviews

   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Amazing service from Paris! She is amazing! She is what made our dinner so enjoyable!
   

   Legal Sea Foods - ChicagoResponded 2 days ago

   Hi Anna, We're thrilled to hear that you had an enjoyable dinner at Legal Sea Foods - Chicago! It's wonderful to know that our team made your experience memorable. We always strive to provide excellent service and it's great to hear that we hit the mark during your visit. We appreciate your feedback and look forward to serving you again soon. Best regards, The Management Team
   

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8. C

   Cassandra

   VIP

   Chicago

   95 reviews

   5.0

   95 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best clam chowder anywhere! Crab cake appetizer was all crab, no filler and tasty. Came with salad so was quite filling as my main course. The stuffies were delicious-2 in the order and a unique northeastern treat. Others in my party commented on size of Cesar and house salads-big enough to share. They loved the cod and halibut. I love the location on the river. A great addition to Chicago.
   

   Legal Sea Foods - ChicagoResponded 2 days ago

   Hello Cassandra, Thank you for your glowing review! We're thrilled to hear that you enjoyed our clam chowder and crab cake appetizer, as well as the house salad and unique northeast treat. We're also glad to know that you and your party enjoyed the cod and halibut. Your kind words about our location on the river are greatly appreciated. We look forward to welcoming you back to Legal Sea Foods - Chicago soon! Best regards, The Management Team
   

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9. D

   Daniel

   VIP

   Chicago

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Just awful, all around, from the service to the food.
   

   Legal Sea Foods - ChicagoResponded 2 days ago

   Thanks for the review, Daniel. We're truly sorry to hear that your experience at Legal Sea Foods - Chicago didn't meet your expectations. We strive to provide excellent service and delicious food, and we're disappointed to hear that we fell short this time. Your feedback is invaluable to us as we continuously strive to improve our services. We hope you'll consider giving us another chance to impress you in the future. Legal Sea Foods - Chicago Management Team
   

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10. h

    harvey

    VIP

    Chicago

    4 reviews

    2.0

    4 reviews

    Dined 6 days ago

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 4

    The food at the Boston locations are far better. The lobster bisque and clam chowder were watery.
    

    Legal Sea Foods - ChicagoResponded 6 days ago

    Dear Harvey, Thank you for sharing your feedback about your recent dining experience. I’m truly sorry to hear that the food didn’t meet your expectations. We take great pride in offering the freshest seafood in town, and it’s disappointing to learn we fell short of that standard during your visit. I’ll be connecting with our culinary team to thoroughly review your concerns and ensure that we address them promptly. Your input is invaluable in helping us maintain the high quality we strive for every day. If there’s anything specific, you’d like to share about your experience, please don’t hesitate to reach out to me at (312) 910-6517 Best regards, Dino Masciopinto Assistant General Manager
    

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