Lone Star Texas Grill - Ottawa - Byward Market

Review summary

1. F

   Francois

   Ottawa

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Waiter was excellent, took great care of us. Noise and music was to a moderate level unlike some other Lone Stars we've been to. Food was good, not spectacular but good.
   

   Lone Star Texas Grill - Ottawa - Byward MarketResponded 3 days ago

   Dear Francois, we're happy that you enjoyed your experience and look forward to welcoming you again soon!
   

   Is this helpful?

   Report
2. L

   Louise

   Ottawa

   2 reviews

   5.0

   2 reviews

   Dined on November 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Lone Star has been my favourite restaurant for years. Always very good food, wine, ambience, etc. Service is always excellent too. Never been disappointed.
   

   Lone Star Texas Grill - Ottawa - Byward MarketResponded on November 2, 2024

   Dear Louise, we're happy that you enjoyed your experience and look forward to welcoming you again soon!
   

   Is this helpful?

   Report
3. T

   Tom

   Ottawa

   1 review

   3.0

   1 review

   Dined on September 19, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Unfortunately the waitress seemed somewhat overwhelmed thus we experienced very poor service. Wait time was ridiculously long between drinks, order etc…
   

   Lone Star Texas Grill - Ottawa - Byward MarketResponded on September 20, 2024

   Hi NAME, we're sorry to hear your recent visit did not live up to your expectations. Please email us at Market@lonestar.ca so we can follow up directly and make this right for you.
   

   Is this helpful?

   Report
4. A

   Angela

   Toronto

   1 review

   5.0

   1 review

   Dined on September 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great team at this location! Service staff was very communicative.
   

   Lone Star Texas Grill - Ottawa - Byward MarketResponded on September 17, 2024

   Dear NAME, we're happy that you enjoyed your experience and look forward to welcoming you again soon!
   

   Is this helpful?

   Report
5. j

   jeff

   Toronto

   2 reviews

   vip
   2.0

   2 reviews

   Dined on September 1, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Lack of service. Did not come by again until 20 min after dropping off initial drinks
   

   Lone Star Texas Grill - Ottawa - Byward MarketResponded on September 2, 2024

   Hi Jeff, we're sorry to hear your recent visit did not live up to your expectations we appreciate your feedback as we will use it to help better service for future guests. Please email us at Market@lonestar.ca so we can follow up directly and make this right for you.
   

   Is this helpful?

   Report
6. OT

   OpenTable Diner

   Ottawa

   3 reviews

   1.0

   3 reviews

   Dined on July 6, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Party of 8 for my daughter’s birthday. Waiter was friendly although service was poor quality, table left uncleaned for much to long…. Food was not very good! We brought a special birthday cake that required to be refrigerated at arrival and it was specified on arrival , they did not do that and brought out the birthday cake to the table in the BOXE!!! Then proceeded to destroy the cake boxe and the boxe was trown out before we were finished eating! VERY disappointed over all of our dinner at Lonestar. We will not go back there.
   

   Is this helpful?

   Report
7. OT

   OpenTable Diner

   Ottawa

   1 review

   5.0

   1 review

   Dined on June 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food great ambience and great and friendly staff
   

   Is this helpful?

   Report
8. P

   Plantlady

   Toronto

   2 reviews

   3.0

   2 reviews

   Dined on June 16, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Lone Star is fine for a quick, super casual meal. We are vegan so there are very limited choices for us, but we managed to find something. We were with a group. It is disappointing to me that there is not a "classic" margarita on the menu without all the sugary syrup. Your marg's are all WAY too sweet. Just some tequila, Grand marnier, lime juice and ice would make a lovely addition to your offerings. I will say that the young man who served us was very attentive and helpful.
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   Edmonton

   1 review

   4.0

   1 review

   Dined on May 20, 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   Not very attentive service; had to request water on more than one occasion, had to request utensils which came after the food was delivered, had to ask for additional napkins. One of our party qualified ingredients of her item, stating that she could not eat sweet peppers, was assured that none were in that dish. Upon being served, peppers were in her meal so she sent it back with clear instructions. Once again, it was brought with peppers in it. By now, the rest of us were more than halfway through our meals so she declined to order another dish. Both the servers that took her order apologized for the miscommunication & inconvenience but my friend ended up having to eat when she got home. Food for us was great but service clearly lacking. Thankfully it wasn't a severe allergy or it could have ended up a much worse result. Thankfully it wasn't a
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    Ottawa

    1 review

    4.0

    1 review

    Dined on May 19, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    It was verry verry hot in there, no ac. It was difficult to enjoy our meal and evening.
    

    • 

    Is this helpful?

    Report