Luciano by Gino D’Acampo London

Review summary

1. S

   Seamus

   London

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Didn’t have enough staff on door to handle coats for guests coming and going so lots of standing around entrance. 2 of the forks on table for 5 were dirty (residual food on them). Previous guest’s table napkin and spilt food left at foot of table. Main dishes super late; we enquired 3 times and were told each time it would come shortly but never did; eventually acknowledged there had been a system error; so we gave up, paid for our appetisers and left. Appetisers were fine, ambiance too loud and bright.
   

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2. J

   Jonathan

   Bristol

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Service was very poor. Indifferent welcome and wasn’t able to sit straight away. Waited 20 minutes to get a drink. Ambience was oppressive as it was so loud and food was overpriced.
   

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3. D

   Darren

   Berlin

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   As usual it delivered without frills - good food served with a smile
   

   • 

   Luciano by Gino D’Acampo LondonResponded 2 days ago

   Good evening Darren, Thank you for your feedback. Please feel free to leave couple words about your experience with us, so we can improve all sides to make your party all 5 stars next time. We look forward to seeing you shortly. Warm regards, Management Team
   

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4. L

   Lucy

   London

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   We travelled across London to visit this restaurant on the recommendation of a friend, but unfortunately, our experience was thoroughly disappointing for several reasons. Firstly, the staff appeared completely disorganised. Our waiter looked dishevelled, as though he’d turned up after a heavy night out—bloodshot eyes and an inability to focus on what we were saying. Every time we ordered something from the menu, he seemed confused, asked us to point to it, and then lost interest, gazing around the room instead of paying attention to us. We ordered cocktails and water, but once we’d finished them, no one came to offer refills or check on us. It felt as though we were completely forgotten. We asked for our garlic bread and mozzarella starter to arrive with the mains, but it didn’t. When the bread eventually came, it was just plain warm bread—no trace of garlic. We called over a waitress to explain, and she simply removed the dish, saying she’d let the kitchen know. There was no further communication until ten minutes later, when another garlic bread arrived—again as a starter. This time it had a slight garlic flavour but still no mozzarella. By this point, we’d given up trying to enjoy it. To make matters worse, the staff waited until we’d finished the bread to bring our mains, and they removed the leftover bread from the table without leaving it for us to finish. The mains themselves were decent, but by then, the overall experience had soured any chance of us appreciating them. We still hadn’t been offered more drinks or checked on during the meal. Finally, it took us ten minutes to flag someone down to pay, only to find a £17 service charge had been added to our bill. We paid but received no “thank you” or inquiry about how our meal was—just a complete lack of basic courtesy or personality. Overall, we left feeling thoroughly unimpressed and will not be returning.
   

   Luciano by Gino D’Acampo LondonResponded 3 days ago

   Dear Lucy, Please accept our sincere apologies for your recent experience in Luciano. Could you please reach our to me directly with the details of your booking so I can get in touch by phone and discuss the matter. Warmest Regards, Paula Morant Reservations & Guest relations manager Luciano by Gino D'Acampo
   

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5. J

   Jacquie

   Buckinghamshire

   3 reviews

   4.0

   3 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Really nice comfortable restaurant with good table service.We both had lasagne which was very nice although a tad well done on the top.
   

   • 

   Luciano by Gino D’Acampo LondonResponded 4 days ago

   Good evening Jacquie, Thank you for your lovely review. We hope to see you soon and make your next party all 5 stars. Warm regards, Management Team
   

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6. P

   Praf

   London

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and food Thank you for an enjoyable evening out with the family.
   

   Luciano by Gino D’Acampo LondonResponded 4 days ago

   Good evening Praf, Thank you for your lovely review. We look forward to seeing you again! Warm regards, Management team
   

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7. G

   George

   Orlando

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Every thing was exciting and the service super with Kate and her team
   

   Luciano by Gino D’Acampo LondonResponded 4 days ago

   Good evening George, Thank you for your lovely review. We are very happy that we were a part of your party and you had an amazing experience with us. We look forward to seeing you back shortly! Best wishes, Management Team
   

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8. M

   Michael

   VIP

   Houston

   2 reviews

   4.0

   2 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The restaurant was a bit warm. The food was awesome!
   

   Luciano by Gino D’Acampo LondonResponded 4 days ago

   Good evening Michael, Thank you for your feedback. We will improve all our sides to make your next visit all 5 stars. Look forward to seeing you back soon. Warm regards, Management Team
   

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9. M

   Maya

   London

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   There was a horrible draft where we were sitting. When i asked if we could move they said no. But then 3 other couples who also felt the draft asked to move and they were all moved right away. Im not sure what it was about myself they chose to refuse but it ruined my experience.
   

   Luciano by Gino D’Acampo LondonResponded 4 days ago

   Good evening Maya, We sincerely apologize for the inconveniences you experienced during your dinner at Luciano by Gino D'Acampo. Your feedback is extremely important to us, and we would love to understand more about what happened. Could you please reach out to me directly at our email? I would like to personally ensure that your next visit is exceptional. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the fantastic experience you deserve. Best regards, Paula Morant Reservations & Guest relations manager Luciano by Gino D'Acampo
   

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10. A

    Adriano

    Hertfordshire

    1 review

    2.0

    1 review

    Dined 5 days ago

    1. Overall 2
    2. Food 1
    3. Service 1
    4. Ambience 3

    It was rather underwhelming for the beginning to the end. The Restaurant was really busy and clearly understaffed, I saw a person swearing as he was leaving after an altercation with a staff member. The first thing we were told the second we sat down was the the table was booked for 1hr and 45mins, I found this to be rather rude rather than welcoming us into the table first. After all we spent good money while we were there. The main meals took an hour to arrive, my pizza with friarielli was not seasoned and the sausages were definitely not Italian sausages, more like some second hand sausages from a German xmas market I'm Italian myself, I booked the Restaurant because it was my son's 18th birthday and I wanted to make sure he would have a good experience. This was definitely not the case. Last but not least even the toilets were dirty. Not impressed at all!
    

    Luciano by Gino D’Acampo LondonResponded 4 days ago

    Good afternoon Adriano, We sincerely apologize for the inconveniences you experienced during your dinner at Luciano by Gino D'Acampo. Your feedback is extremely important to us, and we would love to understand more about what happened. Could you please reach out to me directly at our email ? I would like to personally ensure that your next visit is exceptional. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the fantastic experience you deserve. Best regards, Paula Morant Reservations & Guest relations manager Luciano by Gino D'Acampo
    

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