Lucky Cat - Mayfair

Review summary

1. M

   Meryam

   London

   1 review

   vip
   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Lovely diner but they charge me for the dessert that I didn’t order for my birthday. I wasn’t expecting that and nobody checked with us
   

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2. G

   Geoffrey

   London

   28 reviews

   vip
   5.0

   28 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter Luca was absolutely fantastic- he deserves a big hug from Gordon Ramsey.
   

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3. P

   Paul

   London

   1 review

   vip
   5.0

   1 review

   Dined on December 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, drinks and service - as always! Highly recommend the fried rice.
   

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4. P

   Paul

   Norfolk/Suffolk

   2 reviews

   4.0

   2 reviews

   Dined on November 30, 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   We eat here regularly. The service yesterday was below par
   

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5. J

   Jane

   Switzerland

   4 reviews

   2.0

   4 reviews

   Dined on November 30, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   A very disappointing experience overall and will not return! First, they said we didn’t book. We showed them our confirmation and they returned 10 min later that they found it. Music was so loud that it’s not possible to enjoy or even communicate with the staff. Meat dishes we chose (lamb chop & short ribs) were both over-cooked - no one asked how we wanted the meat to be done. No communication between the staff which caused lots of confusion (especially relating to the ordering of wines) & frustration for guests.
   

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6. R

   Ros

   London

   9 reviews

   vip
   2.0

   9 reviews

   Dined on November 27, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   We booked late as couldn’t get into Roka and hoped Lucky Cat would be as good. What an utter disappointment. Poor service, it took ages to order drinks and them to be served. The maki was a disappointment as was the nigiri. Chewy steak and a horrible aubergine side. The only thing that was tasty was the egg fried rice. There were 4 of us sharing not a great amount of food with 3 glasses of champagne and 1 extremely small glass of wine. The bill was very high considering what we had. Doesn’t even come close to Roka. Avoid this place!
   

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7. N

   Nothando

   London

   6 reviews

   vip
   4.0

   6 reviews

   Dined on November 25, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great ambience and attentive service from staff. Food is not amazing while prices are fairly lofty
   

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8. G

   Graeme

   London

   1 review

   5.0

   1 review

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went to Lucky Cat to celebrate a 50th birthday. We had travelled from Glasgow to London so we had high expectations. We had the Bottomless Brunch. I had alerted the restaurant to the fact that we were celebrating a birthday and also that 2 of our party didn't like prosecco. When we arrived, I checked that our message was received, which it was. Our 2 non-prosecco drinking friends had red wine. The service was friendly and efficient. The food was absolutely delicious. Our birthday girl had a lovely surprise piece of delicious cake provided by the restaurant at no extra charge. We sat for 3 hours and had a wonderfully memorable day. Thanks to all the staff for making it so special :)
   

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9. S

   Suzette

   London

   9 reviews

   vip
   3.0

   9 reviews

   Dined on November 1, 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   The food was excellent, however we were let down by the substandard service. 1) We had to ask for our drinks order to be taken - then the waitress left without taking the full order (having taken only 3 of the 4 drinks orders) 2) Drinks arrived at different times - for a high quality restaurant like Lucky Cat, you would expect all drinks to arrive at the same time - and the drinks were mixed up (I got my husband's drink). We then had to ask for more drinks once our glasses were empty (rather than the waitress asking us if we wanted anything else). Then the wrong drinks were given to us. 3) Our empty plates were left on the table (I had to ask for them to be cleared), and then our waitress started clearing plates we were still eating from. 4) The waitress did not know what the vegetarian options on the menu were. 5) We asked specifically for the vegetarian version of egg fried rice (as our daughter is vegetarian), however the rice came with tuna flakes so we had to send it back 6) We had to order our desserts and then our final bill from a different staff member as our waitress was nowhere to be seen Very, very disappointing service from a Gordon Ramsey restaurant.
   

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10. k

    karen

    Birmingham

    2 reviews

    5.0

    2 reviews

    Dined on October 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lovely ambience and pleasant staff Overall a great experience
    

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