Lume Kitchen and Lounge

Review summary

1. d

   debra

   New York City

   18 reviews

   vip
   5.0

   18 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was great and ambience is good for this Etobicoke close to the lake spot. Service was attentive too. Will definitely return. A pleasant surprise!
   

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2. C

   Chanuka

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Went with my wife for her birthday... the food, the drinks, the ambience and the service were all fantastic... Definitely will visit again... Very helpful server and he made our evening a very enjoyable one
   

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3. B

   Brenda

   Toronto

   1 review

   2.0

   1 review

   Dined on November 10, 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   Food was OK, but they advertise truffle and there was no truffle on what I ordered took us about one hour to get our food and the waiter got my order wrong two times when I told her it was wrong they just tried to cover up with some sauce over it. Kind of disappointed.
   

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4. n

   nicoleg

   Toronto

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing brunch as always!! Eggs Benny were delicious The service never disappoints and is consistently top notch. See you again very soon!!
   

   Lume Kitchen and LoungeResponded on November 12, 2024

   Hi Nicole, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed our Eggs Benny and that the service met your expectations once again. It’s always our goal to provide a top-notch experience, and we're so happy to know we’ve succeeded. We can’t wait to welcome you back again soon for another amazing brunch!
   

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5. E

   Elle

   Toronto

   2 reviews

   2.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Service was extremely slow and inattentive. We waited 15 minutes, until I asked to have our orders taken and that’s when a server came. Well after we were done our meal, had to ask again to have our bills. Had the bacon Benedict and the eggs were overdone.
   

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6. R

   Rano

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great location, excellent food and service I highly recommend this restaurant
   

   Lume Kitchen and LoungeResponded on November 7, 2024

   Hi Rano, Thank you so much for your kind words and recommendation! We’re thrilled to hear you enjoyed our location, food, and service. We strive to provide an excellent experience for all our guests, and it’s wonderful to know we hit the mark for you. We look forward to welcoming you back soon!
   

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7. N

   Nicole

   Toronto

   1 review

   2.0

   1 review

   Dined on November 3, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   The place is cozy, but I was dissatisfied with the rudeness of the waitress at times who didn't seem happy, the group was large and it took a long time for us to be served, but the food and drinks are very tasty and the price is affordable.
   

   Lume Kitchen and LoungeResponded on November 7, 2024

   Hi Nicole, Thank you for sharing your feedback. We’re happy to hear you enjoyed the food and drinks, but we're truly sorry to hear about your experience with the service. This is certainly not the standard we aim to provide, and we deeply value your input. We’d love the opportunity to address the situation and ensure that your next visit is a much more positive one. Please feel free to email us at hello@lumetoronto.ca so we can discuss your experience further and make sure you receive the exceptional service we are known for. We hope to have the chance to welcome you back soon!
   

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8. V

   Victoria

   Toronto

   4 reviews

   4.0

   4 reviews

   Dined on November 2, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food was great as usual but they need more servers.
   

   Lume Kitchen and LoungeResponded on November 7, 2024

   Hi Victoria, Thank you for your feedback! We're so glad to hear you enjoyed the food, as always. We truly appreciate your comments about the service, and we’re constantly working to improve in all areas. We strive for 5-star experiences, and your input helps us get closer to that goal. We’d love to welcome you back soon and ensure your next visit is even better. Please don’t hesitate to let us know if there's anything else we can do to make your experience exceptional.
   

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9. A

   ANGELE

   Toronto

   13 reviews

   5.0

   13 reviews

   Dined on November 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic venue for celebrating Halloween last night! Food and menu were outstanding! Great DJ. Had a lot of fun dancing.
   

   Lume Kitchen and LoungeResponded on November 1, 2024

   Hi Angele, Thank you for your awesome review! We’re thrilled to hear you had a fantastic time celebrating Halloween with us. It’s great to know you enjoyed the food and the music from our DJ. We love creating memorable experiences for our guests, and we hope to see you back for more fun soon!
   

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10. T

    Tania

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on October 31, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My husband and I went to Lume for lunch. We had a great experience. Food was delish, service friendly and quick. Multiple Lume staff (chef, potential owner?, etc) checked in with us to ensure everything was to our liking. The ambiance is also modern and spacious, we really enjoyed it and are hoping to visit for a night out.
    

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    Lume Kitchen and LoungeResponded on November 7, 2024

    Hi Tania, Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you and your husband enjoyed the food, service, and ambiance at Lume. It's great to know that our team made sure everything was to your liking, and we always strive to create a memorable experience for our guests. We’d love to welcome you back for a night out! Please don’t hesitate to reach out if you'd like any recommendations or special arrangements for your next visit. Looking forward to seeing you again soon!
    

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