Lumière Brasserie

Review summary

1. Y

   Yehuda

   Los Angeles

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We just left Lumiere for NYE dinner and we had an awful experience. First, we found the Open Table listing to be extremely misleading. It states that there would be live music and the live music ended about 15 mins after we were seated (8:30pm reservation). It also stated there would be a champagne toast, which was assumed it would be at midnightas as one does on NYE, but it was not.  Secondly, the prefixed menu only offered meat and shellfish, no vegetarian option was available. This seems incredibly shortsighted especially in LA. None of these limitations were posted in the listing. Third, our waitress really soured the night. She seemed new and incredibly inexperienced. She struggled to guide us through the menu, which we had to order à la carte, due to a restricted prefixed menu. We were told we had to spend the same amount as the prefix, which we have no issues doing, but we struggled to get drinks to even make that possible (we’re not checked in on once after placing order). We were constantly reminded that the kitchen was closing and we were being rushed even though nothing was being brought out quickly and it was only 9:30pm on New Year’s Eve. The waitress went as far to tell us we could join the party in the lobby and she was wrong. The party was ticketed and we weren’t allowed in. She most certainly was incorrect in her information.  The manger on duty, agreed that we were problematic, after I made a statement trying to be nice saying “I hope we aren’t being problematic.” This was one of the worst experiences I have ever had at a dinner out in LA. It was obvious that the staff and the place are new and do not have the kinks worked out yet. Putting on a special event without any foresight or planning ruined what we had hoped would be a truly memorable or even enjoyable evening.
   

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2. M

   MARK

   VIP

   San Francisco

   20 reviews

   4.0

   20 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Very well prepared french bistro classics. Food was served hot and in a pleasing way. Quality ingredients and very tasty. The vegetarian ravioli dauphinois were a hit. Millefeuille dessert ( although a steep departure on traditional recipe) was excellent.
   

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3. J

   Judy

   VIP

   Los Angeles

   146 reviews

   1.0

   146 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 2

   A real shame. When you walk in, it’s impressive then everything goes downhill . This was our anniversary and we live in the area and thought we’d try something new to us. Lumiere was a very bad choice. We got the seafood tower - tasteless. Bad. Nothing on there from the shrimp to the tiny oysters had any flavor at all. The small size drinks were completely unimpressive so then I looked forward to our entrees. Oh my gosh… to begin I ordered the chicken breast with veggies and morel mushrooms. What I got was a thigh and leg ( very small and because I asked for fry’s instead of their other potato, I did not have the sauce, veggies or mushrooms. Then what happened was a joke. I told the server and what she brought was one tablespoon of sauce two small asparagus and two tiny mushrooms. The chicken was so dried out that I couldn’t even swallow it. Uneatable. The entire thing from start to finish was awful. Ruined our anniversary dinner. The server was a happy person and was happy to help but she couldn’t change the lousy food. Even down to misinformation in the menu! Don’t write chicken breast ( white meat) and serve a small thigh and leg ( dark meat)!!! Dishonest. Do you really think customers don’t notice? And serve fresh items on your seafood tower, not frozen, defrosted items with no flavor! If the seafood was fresh, why was it all tasteless?
   

   Lumière BrasserieResponded 4 days ago

   Dear Judy, First and foremost, I want to sincerely apologize for the experience you had at Lumiere. I am truly sorry that your anniversary celebration was marred by the issues you encountered, and I understand your frustration. This is not the level of quality or attention to detail we aim to deliver. We take feedback like yours very seriously. I will be personally addressing the discrepancies in the menu description and working with our kitchen team to ensure that all dishes are served as advertised and to the highest standard of quality. Once again, I am truly sorry for the disappointment you experienced, and I appreciate you bringing this to our attention. We will do everything in our power to make sure this does not happen again. Kind regards, Restaurant Manager Lumiere
   

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4. U

   Uwe

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Es wurde ein Weihnachts angeboten, dass nicht im Preis-Leistungs-Verhältnis entsprach. Das Restaurant hatte keine Atmosphäre, geschweige eine weihnachtliche Atmosphäre. Die Klimaanlage war zu kühl eingestellt.
   

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5. J

   Jaclyn

   San Diego

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Thank you for the great christmas lunch! Food was great and the atmosphere was warm and welcoming
   

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6. B

   Beryl

   VIP

   New York City

   16 reviews

   5.0

   16 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food great service Great hamburger good pistachio pear salad
   

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7. L

   Luisa

   Philadelphia

   22 reviews

   5.0

   22 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Super way to sirens Christmas morning. Our sever was wonderfully attentive
   

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8. E

   Erika

   Los Angeles

   23 reviews

   4.0

   23 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   The food was AMAZING! Well worth the price! The service was slow and they forgot our drinks and to check on us for long period of times. Otherwise, it was great!
   

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9. A

   Ashley

   Los Angeles

   1 review

   5.0

   1 review

   Dined on December 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food , Evette for our server was absolutely amazing.
   

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10. A

    Audrey

    Los Angeles

    18 reviews

    4.0

    18 reviews

    Dined on December 20, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    For a lighter (relatively speaking) meal, the onion soup has long been a go-to, and the steak tartare will now be likewise — glad I tried it.
    

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