Luogo

Review summary

1. D

   Dan VIP

   New Orleans33 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Cocktails were fantastic! Outstanding service, did not feel rushed! And food was amazing!
   

   LuogoResponded today

   Hello Dan, thank you for your fantastic review! I'm thrilled to hear that you enjoyed the cocktails, received outstanding service, and found the food amazing. We appreciate your support and can’t wait to welcome you back for another delightful experience! All the best, Brandon Lucas, Service Manager - Luogo
   

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2. G

   Gatordiners

   Kansas City4 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The food is nicely presented but the fish was dry and needed seasoning. The short ribs we not very flavorful either. The pasta dishes were very good. The place was packed and very loud like many restaurants at this time. I would give the food and service an average rating for an expensive meal. Service was slow, water never refilled, I had much better meals elsewhere.
   

   LuogoResponded today

   Hi, thank you for your feedback. I’m sorry to hear that your experience didn’t meet your expectations, particularly regarding the fish and short ribs. I appreciate your comments about the pasta dishes, and I apologize for the slow service and water refills during your visit. While we strive to create a memorable dining experience, it’s clear we fell short this time. Your feedback is valued, and we'll use it to improve. We hope to have the opportunity to serve you better in the future. Best regards, Brandon Lucas, Service Manager - Luogo
   

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3. JR

   JoeR

   Nashville3 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time eating here! It’s a busy restaurant, but the staff is very welcoming and works well together to take care of their guests. We loved everything! We ordered the Fried Ricotta Balls, Duck Ragu, Short Rib, and a side of their amazing Polenta. Additionally, we wanted to try a new wine, and their wine steward was very knowledgeable, friendly, and patient. He helped us choose the perfect wine. We will definitely be returning and telling others about this place!
   

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   LuogoResponded today

   Hello, thank you for sharing your experience! I'm delighted to hear that you enjoyed your first visit and that our staff made you feel welcomed while providing great service. It’s wonderful that you loved the dishes you ordered, including the Arancini, Duck Ragu, and Polenta. I'm glad our wine steward was able to help you find the perfect pairing as well. We can’t wait to welcome you back for another fantastic meal! All the best, Brandon Lucas, Service Manager - Luogo
   

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4. C

   Chris

   Nashville7 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   My wife took me here for my birthday. We started with the meatball appetizer as well as some arancini. The meatball was fantastic, while the arancini was just ok. The arancini lacked some seasoning to take it up a notch. For dinner, my wife had the parpadelle with duck confit ragu and she enjoyed it very much. Since it was Thursday, I had the veal parmesan and it was delicious. We finished with the tiramisu and and cannoli. They were both very good as well. Since it was only two of us, we had lots of leftovers, and we really wanted to taste as much as we could. We will definitely be back!
   

   LuogoResponded today

   Hi Chris, thank you for sharing your birthday experience with us! I’m glad to hear that you enjoyed the meatball appetizer and the veal parmesan, as well as the tiramisu and cannoli. I appreciate your feedback regarding the arancini; I’ll make sure to share your thoughts with the kitchen. It’s wonderful that you had plenty of leftovers to savor! We can’t wait to welcome you back for another great meal. All the best, Brandon Lucas, Manager - Luogo
   

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5. OT

   OpenTable Diner VIP

   Miami1 review

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Expected better. Food was ok the service was mediocre didn’t appreciate the condescending tone from the server
   

   LuogoResponded 4 days ago

   Hello, thank you for your feedback. I’m sorry to hear that your experience didn’t meet your expectations, particularly regarding the food and service. We strive for a welcoming atmosphere, and I apologize if the tone of our server was not up to par. Your comments will be taken into consideration as we continue to improve. We hope to have another chance to provide you with a better experience in the future. Best regards, Brandon Lucas, Manager - Luogo
   

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6. OT

   OpenTable Diner

   Washington DC1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food and service was outstanding. We sat in the way back but it was like having a private room. We did eat early though.
   

   LuogoResponded 4 days ago

   Hi, thank you for your great review! I’m thrilled to hear that you found the food and service outstanding. It’s wonderful that you enjoyed the feeling of a private room in the back. We appreciate your support and hope to welcome you back soon! All the best, Brandon Lucas, Manager - Luogo
   

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7. J

   Jonathan VIP

   New York City2 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   My fish was completely over cooked .... but the server was so cool I didn't want to say it to them
   

   LuogoResponded 5 days ago

   Hello Jonathan, thank you for your feedback. I'm sorry to hear that your fish was overcooked; that’s certainly not our standard. I appreciate you mentioning that your server was cool, and we encourage our guests to share any concerns so we can address them promptly. We hope to have another chance to impress you on your next visit! All the best, Brandon Lucas, Manager - Luogo
   

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8. A

   Avery

   Columbus3 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Brought my dad and his business partners here for dinner. Our first time dining, the staff were accommodating with my adding people to my reservation which I appreciated. Food was delicious. We sat on the patio which was a bit noisy but that’s to be expected next time a busy road. They do not validate or discount parking. Our server was good but slow, he was not super attentive and took a long time to come get our dinner and our dessert orders. Can we start adding QR codes on menus to bring us to a pdf version of the menu in other languages? Some of my dad’s business partners are Spanish speaking and it was a bit more difficult for them to navigate the menu. Overall an enjoyable and delicious experience and will dine here again.
   

   LuogoResponded 4 days ago

   Avery, Thanks you for this 5 star review. I'm glad we were able to accommodate the addition of members to your party and that you found the food to be delicious. I apologize for any loud traffic driving by. Usually our spot on 12th is moderately quiet but there can be outliers from time to time. I'm sorry, we do not validate parking but all of our guests are welcome to the valet service we provide next door. I'm sorry that you found the service to be slow and I will be sure to address this with the team. We certainly take this feedback seriously to improve for all future guests. We will also take into consideration your suggestion about the QR codes. So glad that overall you found your experience to be enjoyable and we are excited for your return. Best, Brandon Lucas, Manager - Luogo
   

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9. OT

   OpenTable Diner

   Atlantic City1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 1

   It’s so loud during peak dining hour that you can’t talk to each other, let alone the staff. Something needs to be done to curtail the noise, seriously! We opted to dine inside thinking it would be quieter, but it was so loud inside. I was happy to see they were so busy though. I think this is the third restaurant in this space and they are definitely attracting more diners than their predecessors. Service and drinks were great! I wish I recalled our server’s name, she was a delight! On to the food. The olives that are on the table when you are seated are amazing! The Frito Misto appetizer was just okay and served with tartar sauce. The entrees were okay, but not yummy as described by our server. Everyone’s tastes are different, so you can’t fault someone for recommending something they like. I had the lobster/langoustine pasta. The pasta and sauce were tasty, but there was only one piece of lobster claw meat and the langoustine were very small and overcooked. It was only $42, so reasonably priced for what it was, but I’d rather pay $60 and get better quality/quanity. We also ordered the bucatini cauliflower dish. It was so small that it looked like an appetizer. It was tasty, but much spicier than advertised. It was also unseasoned and when we asked for salt to several employees, it took at least 10 minutes to get the salt at which point the pasta was cold. I’m not a chef and don’t understand the idea that a chef can season a dish and be offended if you want more salt. Put salt and pepper on the table or be more attentive to guests. The Branzino was fabulous, but there was so much celery and celery leaves on it which detracted from the dish. We love celery but this was over the top on celery. We asked for to go containers for two items. The person who delivered the bag to our table put the bag down in my face essentially. Very rude as there were only three of us. Seemed like they were rushing us out after spending almost $400.
   

   LuogoResponded 4 days ago

   Hello, thank you for sharing your thoughts. I’m sorry to hear it seems you didn’t enjoy much of your experience with us which is unusual to be honest. We're so grateful to be one of the busiest restaurants in town but we understand an energetic crowd is not for everyone. I will pass along your thanks to the front of the house team since we don't know who your server was. It's clear you have a discerning palate, and while we do our best to cater to everyone's tastes, I recognize that preferences can vary. Thank you for your suggestions regarding the menu and seasoning. We always strive to improve, and it’s clear you have thought deeply about your dinner experience and we hope you’ll give us another chance in the future. Best, Brandon Lucas, Manager - Luogo
   

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10. L

    Lisa

    New York City1 review

    5.0

    Dined on March 10, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our waiter Geoffrey was so informative and attentive.
    

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