M Italian

Review summary

1. R

   Richard

   Cleveland

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Service was great, food was ok. The noise level was fine, could enjoy conversation at our table. I would eat there again for sure.
   

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2. R

   Rita

   VIP

   Cleveland

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Everything was great. Valet service is a challenge. Recommend they use both lanes versus parking cars in one. Traffic flow would be much smoother and would reduce wait times.
   

   M ItalianResponded 2 days ago

   Hello MeMe, Thank you for your valuable feedback. We're thrilled to hear that you enjoyed your dining experience at M Italian. We're sorry to hear about the challenge you faced with our valet service. We understand how this can affect the overall flow and we appreciate your suggestion about using both lanes. We will definitely take it into consideration. We look forward to serving you again soon! Best, The Management Team
   

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3. I

   Irene

   Cleveland

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Five fabulous females celebrated a birthday at your establishment. I would give it more than 5 stars if I could. Our waitress, Bernadette, was fantastic! And Justin was making sure our experience was phenomenal. The food was delicious and the drinks were great. We all live on the west side and when we visit Chagrin Falls, we will definitely return to M! Thank you for taking the time to make our get together unforgettable. 💖
   

   M ItalianResponded 3 days ago

   Thanks for the feedback, IreneF! We're thrilled to hear that you and your friends had a memorable birthday celebration at M Italian. It's great to know that our food and drinks met your expectations. We always strive to provide a fantastic experience for our guests, and it's heartening to hear that we were able to do so. We're also glad that you enjoyed the location and the effort made by our team to ensure a great visit. We look forward to welcoming you back on your next visit to Chagrin Falls!
   

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4. M

   Marie

   Milwaukee

   2 reviews

   4.0

   2 reviews

   Dined on December 9, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Enjoyable evening with friends! We wined and dined - wonderful staff and quite enjoyable meal!
   

   M ItalianResponded 3 days ago

   Hey, thanks for sharing your experience at M Italian! We're thrilled to hear that you had a wonderful evening with friends and enjoyed our staff and meals. We strive to make our guests' experiences enjoyable, and your feedback is a testament to our efforts. We look forward to welcoming you back soon!
   

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5. N

   Nancy

   VIP

   Cleveland

   6 reviews

   5.0

   6 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were very impressed with all the improvements made in the restaurant from new chairs to the soft lighting on all the tables. It looks so much more elegant. Of course the food is always very good. Keep up the good work.
   

   M ItalianResponded 3 days ago

   Hi LarryC, We're thrilled to hear that you enjoyed your visit to M Italian! We're always striving to provide a more comfortable and elegant dining experience for our guests. Your kind words about our new chairs, lighting, and overall ambiance are greatly appreciated. We're glad you enjoyed our food as well. Your support means a lot to us and we look forward to welcoming you back soon! Best regards, The Management Team
   

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6. C

   Christine

   VIP

   Chicago

   6 reviews

   3.0

   6 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was excellent, our waitress was very good. Host unfriendly and unhelpful. We had a reservation for 7 and my open table had saved to always request a booth. When we got there the host said their booths don’t fit 7 and we could squeeze or sit at a high top. Unfortunately we have a kid in a high chair so we needed a low top and our reservation time. Although unfriendly, ok my fault it was in my open table app and they insisted we stick to that. However, it also said in two places it was a birthday and that went completely unacknowledged. Felt like they were picking and choosing what to hold you to based on what’s convenient for them. Unaccommodating and could have courtesy called when they saw that request that a booth doesn’t work for 7. And it’s the holidays be friendly. Just leaves a bad taste when we had a decent tab of $250.
   

   M ItalianResponded 3 days ago

   Thanks for the review. We're glad to hear that you enjoyed our food and found our staff to be good. We apologize for the seating issue and any inconvenience it may have caused. We strive to make every guest feel comfortable and valued, and we regret falling short in this instance. We'll certainly take your feedback into consideration as we aim to improve. We hope to serve you again soon.
   

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7. A

   Andrew

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience, as always! M Italian never disappoints!
   

   M ItalianResponded 3 days ago

   Thanks for the review! We're thrilled to hear that you had an excellent experience at M Italian. It's always our goal to provide top-notch service and delicious food. We appreciate your continued patronage and look forward to serving you again soon!
   

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8. M

   Marvin

   Cleveland

   2 reviews

   4.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall excellent. Need valet for there is no real parking except across the street. They have included valet, which is a good decision. Tables are nice. The use paper on top of the linen to keep the linen clean. Slight nuisance of the paper constantly touching you. However, our table had two pieces overlapping the table; other tables had one piece within the table boundary. Provided bread and seasoned oil before ordering. Breakfast was good selection. Prepared well. Right sized. Corrected minimal order accuracy error. Wife said she thought the omelette was delicious. I particularly liked the fingerlings with red pepper flakes with my eggs. I thought cost was reasonable for 2 adults, 1-9 yo, including 2 mimosas. ~ 70. My only real complaint, I asked for a card to placed at the table for my wife’s birthday. It was a piece of paper from a used clipping, folded backwards with her name written. Felt unthoughtful, and last minute when I am trying to be thoughtful for my wife. It should have been a piece of card stock (with nice penmanship). I couldn’t get the bar to provide me cash so I could tip valet; thought that was odd. Otherwise, very nice experience.
   

   M ItalianResponded 3 days ago

   Thanks for visiting us at M Italian! We're delighted to hear that you enjoyed your experience, especially the tables and the breakfast. We appreciate your compliments about our bread and seasoned oil, as well as the omelette with red pepper flakes. We also appreciate your feedback about the valet parking and the card for your wife's birthday. We'll certainly take your comments into consideration as we strive to provide a memorable experience for all our guests. We hope to see you again soon!
   

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9. J

   Jill

   Cleveland

   2 reviews

   3.0

   2 reviews

   Dined on December 7, 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 1

   Very loud restaurant and cold because doors to the outside were kept open the entire time we were there
   

   M ItalianResponded 3 days ago

   Hello JillP, Thank you for taking the time to share your experience at M Italian. We're glad to hear that you enjoyed our food and found our service to be excellent. We apologize for the noise level and the inconvenience caused by the doors being left open. We strive to provide a comfortable and enjoyable dining environment for all our guests, and we'll certainly look into this matter. We appreciate your feedback and look forward to serving you again soon. Best regards, The Management Team
   

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10. R

    Ralph

    Cleveland

    8 reviews

    4.0

    8 reviews

    Dined on December 7, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    A great place to dine. Unfortunately, a lot of loud talkers at adjoining tables.
    

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