M Italian

M Italian reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. K

   Karen

   Cleveland6 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   Way too noisy. Food was cold. Server was wonderful. Probably not dine there again.
   

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2. A

   Alexis

   Pittsburgh1 review

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food was amazing. Great and fast service ! They were super busy tonight with A lot of crowding at the bar that spilled into the table area but other than that great experience
   

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3. C

   Charlotte VIP

   Cleveland10 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful night. The food was awesome, Tina our server was simply amazing. We had very quick service turnaround time, and she was extremely pleasant and professional. 
   

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4. D

   Deborah VIP

   Cleveland65 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service by Zack. Johnny the manager was engaging and made us feel welcome. Happy hour and our dinner was exceptional.
   

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5. A

   Adam VIP

   Washington DC11 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   We arrived at 8:15 for our 830 reservation. The greeter said it would be 10 to 15 minutes. At 8:40 we still have not been seated and I approached and asked when we would be seated. She once again said 10 to 15 minutes. At 9 PM I asked when we would be seated and she once again said 10 to 15 minutes. We then proceeded to order food because our kids were super hungry and asked that once we were seated the food we brought to our table. At 9:15 I asked for the manager who could not find her reservation. Finally, he found it. He said the reservation was canceled. Which it was not. We finally seated and then needed to figure out where our food was. A server appeared and asked us to pay for our food that we had ordered already. We paid for it and she said it would be out shortly and no point in any other server, stop at our table to ask us if we needed anything. Our food finally arrived about 15 minutes later and take out boxes. Clearly no one has a clue of how to run a restaurant. We asked her to be replaced in the server through complete attitude at us. The only person who was helpful was a server named Tina. You should promote her and give her a raise. Really bad service overall. 
   

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6. A

   Amy

   Pittsburgh1 review

   3.0

   Dined on 26 April 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 1

   Very disappointed this time. Food was not as good as it usually is. They also got new outdoor seating that was very uncomfortable.
   

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7. K

   Kathy VIP

   Cleveland1 review

   1.0

   Dined on 25 April 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Sat there for 20 minutes with dirty table and not one server appeared. Never go back again .
   

   1 person found this helpful

8. J

   Jerry VIP

   Cleveland18 reviews

   5.0

   Dined on 22 April 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great restaurant. Sitting on the patio is lovely and fun. Service is stellar and food was plentiful and appealing. We did send potatoes back because they were too spicy for the Marsala sauce but new ones were returned quickly that were beautifully plated and delicious. Highly recommend.
   

   M ItalianResponded on 23 April 2025

   Thanks for visiting us, Jerry! We're thrilled to hear that you enjoyed your dining experience at M Italian. It's fantastic to know that you appreciated our patio setting and found our service to be stellar. We're especially pleased that our new chef's creations were up to your taste. We apologize for the initial issue with the spicier potatoes and appreciate your patience. We hope to see you again soon!
   

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9. M

   Micah

   Denver1 review

   3.0

   Dined on 20 April 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   The quiche was not very good and the service was a bit lacking. The salted caramel gelato delicious.
   

   M ItalianResponded on 23 April 2025

   Hi Micah, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our quiche and gelato, but we're sorry to hear that you found our service and the quality of our quiche not up to your expectations. We strive to provide a memorable dining experience for all our guests and it seems we fell short this time. Your comments will definitely be taken into consideration as we continuously work on improving our service. We hope you'll give us another chance to impress you in the future. Best, The Management Team at M Italian
   

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10. R

    Russell VIP

    London13 reviews

    3.0

    Dined on 20 April 2025

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4

    Unfortunately I had to send my food back because it was cold which was a shame. In fairness the server looked after us well and they replaced my meal which was good the second time around.
    

    M ItalianResponded on 21 April 2025

    Thanks for visiting us, Russell. We're sorry to hear that your food was cold and that the replacement didn't meet your expectations. We always aim for impeccable service and it's unfortunate that we fell short this time. We appreciate your understanding and patience, and we're glad to hear that you found our server to be attentive. We hope to have the opportunity to serve you again and provide you with a better experience.
    

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