M.A.C. 24/7

Review summary

1. A

   Alaina

   Hawaii

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious! We enjoyed the stuffed French toast with a beautiful garden view.
   

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   M.A.C. 24/7Responded 7 days ago

   Mahalo for dining with us at M.A.C. 24/7! We're thrilled to hear that you enjoyed our Stuffed French Toast- thank you for sharing! We hope to welcome you back for another great experience. Mahalo!
   

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2. P

   Pernell

   Hawaii

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was excellent and the food was delicious!
   

   M.A.C. 24/7Responded 7 days ago

   Aloha, Pernell! Thank you for choosing to dine with us and for taking the time to share your 5-star review! We're thrilled to hear that you enjoyed your experience at M.A.C 24/7. Mahalo for sharing your kind words. We hope to have the opportunity to welcome you back to M.A.C. 24/7 soon for another great meal. Mahalo!
   

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3. A

   Aaron

   Hawaii

   14 reviews

   5.0

   14 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Enjoyed celebrating my wife's birthday with the weekend buffet. The seafood was exceptional fresh and tasty, only to be outdone by our server Elaine and Gary. Unequivocally the best hospitality demonstrated in this buffet-style dining setting. Definitely recommended!
   

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4. B

   Ben

   Hawaii

   5 reviews

   5.0

   5 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Overall it was good, Food was plentiful! Asking for a tea or water took forever, but I would return definitely return to the Hilton
   

   M.A.C. 24/7Responded 7 days ago

   Aloha, Ben! Mahalo for joining us for our recent Thanksgiving Dinner Buffet! We appreciate your 5-star review and are thrilled to hear that you had an enjoyable dining experience. We appreciate your feedback as all comments from guests help us improve. We understand the importance of prompt service, so it's disappointing to hear that you had to wait long for water and tea refills. We'll be sharing this note with our team for future holidays and events. Mahalo for your understanding. We can't wait to have you back at our restaurant for another great meal!
   

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5. A

   Ariana

   Orange County

   2 reviews

   vip
   1.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 1

   Went for thanksgiving buffet. The food was cold and it was not as advertised. When you're paying $100 a person you expect a hot meal! We ended up canceling and leaving. Service was great and the people working there were lovely and accommodating.
   

   M.A.C. 24/7Responded 3 days ago

   Aloha, Ariana, and thank you for choosing to dine with us for our Thanksgiving Buffet. We appreciate your feedback as comments from guest help us improve our services for all. Mahalo for sharing. We strive for total guest satisfaction, so it's very disappointing to learn that you had a poor experience while dining with us. Your comments are concerning and we're interested in learning more including which dishes were served cold and not accurately advertised. We'd sincerely appreciate the chance to talk to you about your experience. To reach us directly, we encourage you to call or email. Thank you for your understanding. Thank you for sharing your kind words about our hard-working staff. We hope to speak with you more! Mahalo!
   

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6. K

   Katherine

   Greater Boston

   7 reviews

   3.0

   7 reviews

   Dined on November 29, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   This wasn’t quite what I expected. The thanksgiving buffet offered a lot of selection, which was lovely, but the ambience in the hotel ballroom was a little like going to an awkward wedding. And it seemed like they were a little understaffed as the service was a bit slow. Overall, I was grateful for this take on a traditional thanksgiving dinner while we were vacationing in Honolulu.
   

   M.A.C. 24/7Responded 7 days ago

   Aloha, Katherine! Mahalo for joining us for our Thanksgiving Dinner Buffet! We appreciate your feedback and are happy to learn that you enjoyed our large selection. We take all comments from guests seriously as they help us improve. We'll be sharing your feedback regarding our ballroom's ambiance with our team in order to better prepare for future holidays and events. Thank you for your understanding. It's great to know you were able to enjoy a nice Thanksgiving meal despite this inconvenience. Thank you again for joining us for the holidays! Should your travels bring you back to O'ahu, we hope to have the opportunity to welcome you back to our resort and restaurant for another great meal. Mahalo!
   

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7. R

   Robert

   Dallas

   1 review

   3.0

   1 review

   Dined on November 24, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   The food was ok but not worth the price. The prime rib was the best part
   

   M.A.C. 24/7Responded 7 days ago

   Aloha, Robert! Thank you for choosing to dine with us for our Prime Rib & Seafood Buffet. We appreciate your review and are happy to learn you received 5-star service while dining. Mahalo for sharing! Our team does, however, sincerely apologize for any disappointment with our buffet offerings. We understand the importance of enjoying a quality meal at a reasonable cost, so it's upsetting to learn that we missed the mark. Rest assured, we will be using your feedback to improve. The Prime Rib & Seafood Buffet is a new experience for our team and we take all reviews seriously in order to improve. It's great to know that the prime rib was well-received. Thank you again for sharing. We hope to have the opportunity to welcome you back to M.A.C. 24/7 for an even better experience. Mahalo!
   

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8. S

   Sharon

   Hawaii

   3 reviews

   5.0

   3 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you to the wonderful staff and especially Gary for the great service. We definitely will be back again!
   

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9. 伊藤

   Hawaii

   2 reviews

   4.0

   2 reviews

   Dined on November 11, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   予約通りに案内されて、お店の方も親切でした。モチパンケーキはもちもち食感でとてもおいしかったです。ロコモコはスタンダードな感じでおいしかったです。どちらもボリューム満点で食べ甲斐がありました。日本人観光客はいなくてアメリカンな感じが堪能できました。ごちそうさまでした。
   

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   M.A.C. 24/7Responded on November 21, 2024

   Aloha! Thank you for choosing to dine with us at M.A.C. 24/7 and for taking the time to share your positive feedback. We're happy to hear that you had a great experience at our restaurant and we appreciate your review. Mahalo!
   

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10. C

    Craig

    Hawaii

    1 review

    3.0

    1 review

    Dined on November 10, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    Cocktail was made wrong. Water glass was cracked.
    

    M.A.C. 24/7Responded on November 13, 2024

    Aloha, Craig, and thank you for choosing to dine at our restaurant. We appreciate you taking the time to share your feedback as all reviews from guests help us improve. Mahalo for sharing. We sincerely apologize for the poor experience you had while dining with us. From the incorrect cocktail to the cracked water glass, we clearly missed the mark. Rest assured, we will be sharing your feedback with our team in order to improve. We understand the importance of enjoying a quality dining experience, and we're interested in learning more. We encourage you to reach out to us directly to make this situation better. Mahalo for your support and understanding. We hope to have the opportunity to welcome you back to our restaurant for a much-improved experience. Mahalo!
    

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