Madison Restaurant

Review summary

1. S

   Savvina

   London

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I’m deeply disappointed with our experience at [Restaurant Name] during our Christmas lunch. Despite booking in advance, our table wasn’t ready on time, and service was extremely slow, forcing us to place orders directly at the bar. At 3:30 PM, we were abruptly told the kitchen was now closed and the bar was closing for a private function, cutting our celebration short—At no point during the booking process, nor when we were seated, were we informed that our time would be limited. A 15% service charge was added despite the poor service, which we refused to pay. What should have been a joyful occasion was ruined by unprofessionalism and lack of communication. I cannot recommend this restaurant for special events.
   

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2. H

   HAMZA

   London

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, nice food and amazing view! Definitely will be back
   

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3. a

   allison

   London

   33 reviews

   5.0

   33 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Lovely restaurant with fabulous views. Waiter was super-helpful with my gluten intolerance choices and I am always so relived to see my plates coming out with a sticker so I know that they have been checked for gluten. I have been in here before when a DJ and saxophonist have been playing which is unbearable for a restaurant experience but thankfully the music level was much better tonight.
   

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4. S

   Steve

   London

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Great views, particularly at night. Good food, recommended for somewhere special.
   

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5. f

   florian

   London

   5 reviews

   4.0

   5 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Quite noisy, sort of club vibe but high class restaurant aspirations, overall ok
   

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6. B

   Beate

   NRW

   3 reviews

   4.0

   3 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   My chosen menue was good, tasty and healthy, but the dry aged steak my husband chose ( and had to pay 17 GBP on top) was not good. It was hard and dry as it seemed to be warmed for an interim period before it was served. What a pitty. It was disappointing. Atmosphere very nice. In total we had a nice but expensive evening. I assume, that the summer experience with DJ on the terrace is much more worth it.
   

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7. a

   armando

   London

   1 review

   4.0

   1 review

   Dined on December 13, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   The bar and restaurant is very nice but the staff need to be more patient with the customers, because they don’t wait for the customers choose and they don’t help much..
   

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8. S

   Steven

   VIP

   San Francisco

   7 reviews

   2.0

   7 reviews

   Dined on December 8, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   While the location is beautiful with great views and the food was good once it was served correctly, the service and noise level really ruined the experience. Overwhelmed and inattentive staff, surly attitude from the front of house / reception and a “DJ” who clearly had taken to heart “if you can’t be good, be loud” made it a poor value.
   

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9. L

   Lisa

   Hertfordshire

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful restaurant, fantastic service went for my daughters birthday and she received a complimentary glass of bubbles and a birthday cake lovely touch. Would highly recommend
   

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10. M

    Maimoona

    London

    1 review

    5.0

    1 review

    Dined on December 8, 2024

    1. Overall 5
    2. Food 2
    3. Service 5
    4. Ambience 5

    The staff and ambiance was lovely. Food was okayish, nothing special. It’s good if u r going for ambiance and taking pictures as the place looks lovely.. beautiful decor, view of sta Paul’s, energetic music, very polite and friendly staff but you need to work on ur food if u want people to come back!!
    

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