Marcella's Italian Kitchen - Polaris

Review summary

1. OT

   OpenTable Diner

   VIP

   Columbus

   4 reviews

   3.0

   4 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   This was my first time coming to Marcella’s and it will be my last. The ambience is drab, loud, and packed in. The service was the only shining part of the evening. The waiter was amazing and friendly. We ordered dinner and the food that was “like a religion as it is so good” came out in literally 4 minutes. I got the chicken parm and I think IHOP could plate better and make it look more appealing. The chicken was chewy and bland. The Alfredo side was made with spaghetti noodles and watery. The bread was a step below Kroger. My daughter got penne Alfredo noodles and even she thought out jar sauce at home was better. Olive Garden and Sbarro at the mall are better bets.
   

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2. J

   Jamie

   Columbus

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Our server, Jamie, was fantastic with our large group.
   

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3. T

   Tracy

   Indiana

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I have been to Marcella's several times. The food and service are always excellent.
   

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4. M

   Michele

   VIP

   Columbus

   4 reviews

   5.0

   4 reviews

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Our waiter EB was excellent. He is very present when communicating and serving us. Very kind. What a GEM.
   

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5. CP

   CassidyP

   Western NC

   1 review

   2.0

   1 review

   Dined on February 23, 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Disappointed with our dinner at Marcella’s. Our waitress made us feel rushed, our dinner came out before our appetizers, and she gave us the bill of the table next to us. The manager was very friendly and we did not get charged for our appetizers but I feel like this location could use some TLC to get back to how it used to be.
   

   Marcella's Italian Kitchen - PolarisResponded on February 28, 2025

   Cassidy, Thank you for providing your feedback from your recent visit. Please accept our sincerest apologies for your experience. We always strive to provide excellent service, and while mistakes do happen, it is our job to ensure you feel our genuine hospitality. Whenever it is convenient for you, please reach out to any member of our management team, we would love to make this right. Thank you.
   

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6. D

   David

   Columbus

   1 review

   3.0

   1 review

   Dined on February 23, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Food quality was less than what I have previously experienced at Marcella’s. Dressing on Caesar salad was overly tangy and meatballs for both our appetizer and entree were not adequately cooked, still pink on the inside. Maybe a bad night but not what I was expecting.
   

   Marcella's Italian Kitchen - PolarisResponded on February 28, 2025

   David, Thank you for your helpful feedback regarding specific items during your dining experience. We would love the opportunity to speak with you directly, and hopefully rectify this situation for you. Please reach out to any member of our management team at your convenience. Thank you.
   

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7. D

   Douglas

   Columbus

   1 review

   5.0

   1 review

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first visit to Marcella's and we really enjoyed the food & atmosphere. Our server, Tyler was awesome! We will be visiting again!
   

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8. J

   Jody

   Columbus

   9 reviews

   5.0

   9 reviews

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food is always excellent. Thank you for taking great care with your food preparation so that those of us who can’t eat gluten can enjoy delicious food and wonderful ambiance in your restaurant with friends.
   

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9. K

   Kelly

   Columbus

   8 reviews

   5.0

   8 reviews

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful evening catching up with friends.
   

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10. S

    Stephanie

    VIP

    Cincinnati

    24 reviews

    5.0

    24 reviews

    Dined on February 19, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Shrimp Pesto Pizza was phenomenal!! Highly recommend! Always do the pecorino with the apple and crostini and honey!! So good!
    

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