Marcus Live Bar & Grille

Review summary

1. J

   Joanne

   VIP

   Montreal

   8 reviews

   5.0

   8 reviews

   Dined on December 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I have never had a meal at a Marcus Samuelsson restaurant that was not outstanding and this continued that experience. In the middle of a mall, we had an outstanding meal and wonderful service.
   

   Marcus Live Bar & GrilleResponded 6 days ago

   Hi Joanne, Thank you so much for the wonderful review. We’re honored to hear that we lived up to the high expectations set by Chef Samuelsson. It’s always our goal to provide outstanding food and service. We can’t wait to welcome you back again soon! Best regards, The Marcus Live Bar & Grille Restaurant Team
   

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2. P

   Phillip

   VIP

   Philadelphia

   56 reviews

   5.0

   56 reviews

   Dined on December 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great first time experience and opportunity to experience a Marcus Samuelson restaurant. Great food! Great service! We will be back!
   

   Marcus Live Bar & GrilleResponded on December 17, 2024

   Hi Phillip! We’re truly honored to have been your first experience at a Marcus Samuelsson restaurant, and we are delighted it was so memorable. It means the world to us that you enjoyed both our food and our service. We can’t wait to welcome you back for another fantastic visit. Wishing you a wonderful holiday season. Best regards, The Marcus Live Bar & Grille Restaurant Team
   

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3. F

   Frank

   VIP

   New Jersey

   45 reviews

   5.0

   45 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Stopped in to satisfy my craving for their brown sugar wings and cornbread. Absolutely wonderful. Staff is very friendly and attentive. Will be back soon.
   

   Marcus Live Bar & GrilleResponded on December 6, 2024

   Oh, yeah! Our brown sugar wings are super crave-able, and they are definitely a team member favorite! Thank you, Frank, for visiting us again and for spreading the good word about our signature dishes. It's our pleasure to host you, and we look forward to seeing you again the next time you are in American Dream. Best, The Marcus Live Bar & Grille Team
   

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4. S

   Sade

   VIP

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on October 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I really enjoyed the food and my cocktail! I had the fried chicken and cornbread waffle. The pretty in pink cocktail was very tasty as well!
   

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   Marcus Live Bar & GrilleResponded on October 12, 2024

   Hello Sade, Thank you for taking the time to leave such a wonderful review. We're thrilled you enjoyed your food and cocktail at Marcus Live! Bar & Grille. It's great to know that our signature chicken & waffles and Pretty in Pink cocktail hit the spot! We strive to provide delicious meals and great service, and it's heartening to hear that we succeeded. We appreciate your kind words and look forward to hosting you again soon. Best wishes, The Marcus Live! Bar & Grille Team
   

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5. W

   William

   New York City

   3 reviews

   3.0

   3 reviews

   Dined on October 4, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   The service was very good. Our appetizers were ok but the calamari dish needs to have more calamari and fewer peppers. As for the entrees, my wife said her shrimp and grits lacked flavor, she hardly ate any of it. I enjoyed my chicken and waffles. The raspberry cheesecake brûlée looked like imitation yogurt was the main ingredient. You’re better off going to Marcus’ higher end restaurants such as Red Rooster.
   

   Marcus Live Bar & GrilleResponded on October 7, 2024

   Dear William, Thank you for being our guest. We appreciate your feedback and sincerely apologize for your disappointing experience. We wanted your visit to be memorable with delicious flavors, impeccable service, and a vibrant atmosphere, and we let you down. Your comments are taken to heart and will help us correct our missteps in the future. Please know that we reached out to you privately and hope to hear from you soon. We hope you will extend us a second chance and allow us to show you our best. With regrets, The Marcus Live! Bar & Grille Team
   

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6. L

   Larisa

   New York City

   2 reviews

   2.0

   2 reviews

   Dined on October 3, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   It took 30 minutes for the waitress to first take our order. My drink arrived almost at the end of the meal and after 3 requests to bring it. Various waiters brought food to all patrons and didn't know to which table the orders belonged. Very disorganized service. The food was very underwhelming considering the world class chef associates with the restaurant. Very disappointing experience.
   

   Marcus Live Bar & GrilleResponded on October 4, 2024

   Dear Larisa, Thank you for being our guest. We appreciate your feedback and sincerely apologize for your disappointing experience. We wanted your visit to be memorable with delicious flavors, impeccable service, and a vibrant atmosphere, and we let you down. Your comments are taken to heart and will help us correct our missteps in the future. Please know that we reached out to you privately and hope to hear from you soon. We hope you will extend us a second chance and allow us to show you our best. With regrets, The Marcus Live! Bar & Grille Team
   

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7. N

   Nanci

   New York City

   2 reviews

   4.0

   2 reviews

   Dined on September 13, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Food just not as expected from a respected chef. It was ok. Noise was super loud with the band playing next door - we had to scream to hold a conversation. Small menu and dishes.
   

   Marcus Live Bar & GrilleResponded on September 15, 2024

   Dear Nanci, Thank you for taking the time to share your experience at Marcus Live Bar & Grille. It appears we missed the mark, and we sincerely apologize. Please trust that your feedback was well received and will be addressed for improvement. We hope to welcome you back soon for a much better and more accurate experience. Warmly, The Marcus Live! Bar & Grille Team
   

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8. N

   Niq

   Greater Boston

   4 reviews

   3.0

   4 reviews

   Dined on September 7, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   The establishment is beautiful!! The lighting is subtle and great for amazing picture moments. The decor is gorgeous, very urban and well put together. The staff were amazingggg! Especially the bartender that was waiting tables. She was very attentive and very friendly. Most of the food was pretty good. Some of the the appetizers werent all that great. The deviled eggs had a very vinegary taste, and the cornbread lacked taste. As for entrees & sides I definitely recommend the shrimp & grits and the mac/cheese. The chicken & waffles was pretty good too but they put the syrup on when serving instead of on the side and it leaves the waffle soggy by the 3rd bite
   

   Marcus Live Bar & GrilleResponded on September 9, 2024

   Dear Niq, Thank you so much for your detailed feedback. We're thrilled that you loved our ambiance, décor, and hospitality. However, we’re truly sorry that some of our appetizers were disappointing. Your comments about the syrup on the chicken & waffle are also noted, and we’ll address these details with our team. Your feedback is important to us, and we are looking forward to your next visit to exceed your expectations! Warmly, The Marcus Live! Bar & Grille Restaurant Team
   

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9. S

   Selassie

   New York City

   1 review

   4.0

   1 review

   Dined on September 5, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   I decided to have a birthday dinner at Marcus Live Our server was kind and knowledgeable. We even sat near Marcus Samuelson for a couple mins . The food was pretty good . I ordered brown sugar wings and a Ny strip and my wife had lamb chops , I heard the burgers were’ pretty good too. The only issue we had was that the burgers were the only thing that came with sides other than that it was a cool experience
   

   Marcus Live Bar & GrilleResponded on September 8, 2024

   Dear Selassie, Thank you so much for choosing to celebrate your birthday with us! We’re thrilled you had a fun experience and enjoyed M's famous Wings, the Grilled NY strip, and the Simply Grilled Lamb Chops. It’s always a special treat when Marcus is in the house! We appreciate your feedback on the sides and apologize for any disappointment. Your thoughts are valuable to us, and we’ll certainly take them into consideration. We hope to welcome you back soon for another great meal! Warmly, The Marcus Live! Bar & Grille Team
   

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10. A

    Amanda

    VIP

    New York City

    2 reviews

    2.0

    2 reviews

    Dined on September 1, 2024

    1. Overall 2
    2. Food 3
    3. Service 3
    4. Ambience 3

    Ordered the lamb and it was overcooked, which for lamb means inedible. Then had the burger which was just ok and also overcooked. The wings were good and the chicken and waffles was good, but sweet. Was hoping for more from this place. My husband also said the bathrooms were atrocious.
    

    Marcus Live Bar & GrilleResponded on September 4, 2024

    Dear Amanda, Thank you for being our guest and for sharing your honest feedback. We sincerely apologize that your experience fell short of expectations. We understand how disappointing that must have been, and we regret that we didn’t deliver the quality you were hoping for. While we’re glad to hear you enjoyed our wings and chicken and waffles, we also take your concerns about the bathroom cleanliness seriously and will be addressing this with our team. We have reached out to you privately and hope to hear from you soon. We would appreciate the opportunity to welcome you back and show you the true standard we strive for. With regrets, The Marcus Live! Bar & Grille Team
    

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