Margaritaville - Times Square

Review summary

1. R

   Ray

   VIP

   New York City

   17 reviews

   4.0

   17 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was delicious. No bar tender for the first hour of eating was not ideal. But the servers professionalism made up for it.
   

   Is this helpful?

   Report
2. C

   Chrissy

   Las Vegas

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were able to make a reservation for tonight and received multiple reminders and confirmations and when we arrived we were informed there was a private event and they treated us like we were morons that we thought we had a reservation! We are very disappointed! Thankfully we were able to get into a wonderful restaurant around the corner that was very welcoming!!
   

   Is this helpful?

   Report
3. D

   Desiree

   VIP

   Richmond

   3 reviews

   2.0

   3 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Very long wait time for food - and server seemed overwhelmed. We’ve eaten here every year / or popped in for a drink The photographer never came to our table and the statue show was so quiet - they didn’t dim the lights at all. Just not the same as prior years
   

   Margaritaville - Times SquareResponded 3 days ago

   Thanks for your feedback, Desiree. We're sorry to hear that our service and ambiance fell short of your expectations. We hope you'll give us another chance to provide you with an amazing dining experience next year! -Margaritaville Management Team
   

   Is this helpful?

   Report
4. Y

   Yves

   New York City

   1 review

   4.0

   1 review

   Dined on December 25, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It’s really appropriate for children. The negative point is that time of waiting we have faced before having a table, 50 mins. Better to take this into account in your plan. Otherwise we enjoy the place.
   

   Margaritaville - Times SquareResponded 7 days ago

   Thanks for stopping by, Yves! We're delighted to hear that you enjoyed our island-themed atmosphere and found it suitable for families. At the same time, we regret the long wait you experienced before being seated. We strive to provide efficient hospitality to all our guests, and your comments will help us improve. We hope to welcome you back soon for an even better experience! -Margaritaville Management Team
   

   Is this helpful?

   Report
5. J

   JULIANA

   New York City

   2 reviews

   4.0

   2 reviews

   Dined on December 25, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   La comida está muy bien, y la chica que nos atendió fue encantadora, pero tardaron mucho tiempo en atendernos.
   

   Margaritaville - Times SquareResponded 7 days ago

   Juliana, we're so happy to hear that you enjoyed our delicious food and friendly service. Providing our guests with efficient hospitality is our top priority, and we'll work on improving our wait times. Thank you for your patience and understanding. We hope to welcome you back to paradise soon. -Margaritaville Management Team
   

   Is this helpful?

   Report
6. L

   Lucrecia

   Phoenix

   13 reviews

   1.0

   13 reviews

   Dined on December 24, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   There was no towels to dry hands in the restroom. Restroom was dirty. Food was not edible.
   

   Is this helpful?

   Report
7. C

   Chris

   Tallahassee

   2 reviews

   3.0

   2 reviews

   Dined on December 22, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Made a reservation but still had to wait ten minutes. Went at 10:30 am to ensure we would make our train. Seating area was nice by the window. Restaurant was quiet. Waitress was attentive. Food is what was lacking. Food was a luke- warm. French toast was under cooked. Overall food was ok, would not go back again. Ladies bathroom had no towels in it.
   

   Is this helpful?

   Report
8. S

   Susan

   New York City

   21 reviews

   3.0

   21 reviews

   Dined on December 16, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Late Sunday evening is a tough time for a busy Times Square restaurant - while the food was good, the service was slow and distracted, our order had to be confirmed twice because it wasn’t written down and a drink ordered was brought over halfway through dinner after we had to ask for it again. The roving photographer is over the top - unless I’m there for a celebration of some sort I don’t want to purchase photographs of my finished dinner. Enjoy a meal here for a birthday or an event, but I wouldn’t bother for a normal dinner.
   

   Margaritaville - Times SquareResponded on December 17, 2024

   Hi Susan, thank you for visiting and sharing your experience with us. We're so happy to hear that you enjoyed our tasty food. However, we regret that some aspects of your visit fell short of expectations. We hope you'll give us another chance to provide you with an amazing dining experience. -Margaritaville Management Team
   

   Is this helpful?

   Report
9. K

   Kim

   Philadelphia

   7 reviews

   5.0

   7 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This year for our Christmas trip to New York City. My kids decided they wanted to eat at Margaritaville Times Square. We’ve always had great experiences at the Orlando location so we decided to give it a try. The host was very polite and accommodating. The servers were upbeat and genuine. The food came out quickly. My kids were raving about the chicken fingers, not so much the craft macaroni and cheese. My husband liked his cheeseburger in paradise. I ordered the fettuccine Alfredo with Shrimp. It was good but I wish I would have tried something else. The ambience was great, however we would have liked to see live music like at the other location. It Wasn’t as impressive as Orlando for it being in Times Square . Overall great family restaurant.
   

   Margaritaville - Times SquareResponded on December 16, 2024

   Thank you for visiting our Times Square location, Kim! We're so happy to hear that our team provided you with excellent service, and that your family enjoyed our tasty food, especially the chicken fingers and cheeseburger. We appreciate your feedback regarding the ambiance and will consider opportunities to enhance the island vibe further. We hope to welcome you back soon! -Margaritaville Management Team
   

   Is this helpful?

   Report
10. L

    Liza

    Philadelphia

    142 reviews

    5.0

    142 reviews

    Dined on December 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    We love this place for lunch on the way to the train. All the food is good, burgers, salads, shrimp. And we keep trying more of the menu and it doesn’t disappoint. Drinks are good too.
    

    Margaritaville - Times SquareResponded on December 16, 2024

    We're so happy to hear you enjoyed your lunch, Liza! It's wonderful that you savored the flavors of our tasty food and refreshing drinks. Thank you for being a valued guest, and we look forward to welcoming you back to paradise soon. -Margaritaville Management Team
    

    Is this helpful?

    Report