Masons Arms

Review summary

1. D

   DAVID

   Devon

   2 reviews

   4.0

   2 reviews

   Dined on December 1, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Very nice place to eat, well laid out but limited drinking area, more a restaurant than a pub. Food was top quality, service a bit hit and miss. Our waitress alternating between bar duty and dining area. Understaffed maybe? But we'd definitely return.
   

   Is this helpful?

   Report
2. J

   Janey

   Bath

   2 reviews

   4.0

   2 reviews

   Dined on November 24, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We have ate here a few times and have never had any issues. There is a great atmosphere, the staff are welcoming and smiley, the food is excellent.
   

   Is this helpful?

   Report
3. J

   Juliette

   Bath

   1 review

   4.0

   1 review

   Dined on October 20, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Stopped for a roast dinner which was lovely. Really enjoyed the mini pudding too. The real joy about this pub is the staff who were absolutely fantastic.
   

   Is this helpful?

   Report
4. S

   Samuel

   Bath

   1 review

   2.0

   1 review

   Dined on October 6, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   Food was absolutely subpar. It looked fantastic, but as soon as you eat you realise the chicken is on the bone (on a roast?), the roasties were rock solid, the peas were so dried out I’m convinced they were air fried, and the ‘carrots’ ??? non existent. The Yorkshire pudding was the best thing about it. The raspberry and apple crumble was again, seemingly okay, but until you take a bite you realise it’s 99.9% mushed up raspberry, and a few oats sprinkled on top. It was a huge portion, with perhaps less than 10ml of custard for the whole thing. Not sure I saw an apple in the whole thing. The pub itself is really nice, I just find it odd that some of the menus didn’t have prices on? The staff were seemingly nice, until I overheard the manager(?) and youngest new member of staff talking - they were openly talking about lying to customers, and even shouted “I’m so great at lying” after getting off the phone with somebody. They were shouting at each other from the bar to the kitchen door, which made it incredibly annoying to sit there to have to listen to. We were seated in a very peaceful area, until the end of our meal (the entire pub was near empty) - a loud family with an unwell child was seated near us. The family openly talking about drugs and illegal money, while the child ran around knocking into my chair, all while complaining he felt sick. I haven’t been here in years, and I heard that it had changed and was absolutely fantastic. Unfortunately my perception of this has already been ruined and I don’t think I will be returning.
   

   Masons ArmsResponded on October 17, 2024

   Hi, thank you for your feedback, we are sad to hear that you didnt enjoy your experience here with us. We were not made aware of any problems with your meals or that you were unhappy with any other families seated in the restaurant, if this had been brought to our attention then we could have made your experience a more enjoyable one but if you would like us to discuss your experience further, please do not hesitate to contact ourselves. Kind regards The Masons Arms
   

   Is this helpful?

   Report
5. M

   Mike

   London

   1 review

   5.0

   1 review

   Dined on September 30, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Nice pub, good food,excellent service. Very clean and comfortable
   

   Is this helpful?

   Report
6. A

   Allison

   Berkshire

   2 reviews

   5.0

   2 reviews

   Dined on September 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a lovely lunch here with the family and our nervous dog. The staff were lovely and accommodated our request for a table out of the way to cater for our dog. Food was great and so we ended up eating three courses for lunch.
   

   Is this helpful?

   Report
7. R

   Richard

   Orlando

   1 review

   5.0

   1 review

   Dined on September 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Realy friendly staff, beautiful food, reasonably priced. Calling it 'pub food" gives it an injustice, it was restaurant quality, at pub prices.
   

   Is this helpful?

   Report
8. C

   Cecelia

   Bath

   1 review

   4.0

   1 review

   Dined on August 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Nice pleasant pub environment and food. Staff were friendly and attentive
   

   Is this helpful?

   Report
9. V

   Victoria

   Bath

   1 review

   5.0

   1 review

   Dined on August 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was lovely, and great service. Would definitely return if back in the area
   

   Is this helpful?

   Report
10. G

    Georgina

    Bath

    4 reviews

    5.0

    4 reviews

    Dined on August 25, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We have been many times and the Sunday roast is heavenly. It is delicious every time. The roasties are properly homemade, not frozen like some places use. They give you lots of meat and wow, all the different veg too. My only issue is that we can never fit in a pudding!!
    

    Is this helpful?

    Report