Mastro's Steakhouse - San Francisco

Review summary

1. A

   Alejandro

   Los Angeles

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Buena experiencia en el restaurante de lo mejor!!!
   

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2. K

   Kat

   London

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We chose Mastro’s for its great location, while looking for a date night. The arrival staff were welcoming and bar service was great while we waited a few minutes for our table. To be clear: nothing was a huge problem but all of the small letdowns we encountered combined to leave us underwhelmed, considering the higher level of service and produce this price point implies. We waited ~10 minutes for our server after being seated. The server seemed flustered and distracted, but was kind enough. She forgot my husband’s drink on two occasions, later explaining it was hard to “find” him a beer. Bread was good, cocktails were strong. Appetizer plates were still on our table when our entrees arrived. One of our scallops was severely undercooked and inedible and our medium-rare ribeye was still bleeding at the table. We sent it back to be cooked a little more and it returned warmer but basically the same. The lobster tail special was tasty but rubbery. Garlic mash and creamed spinach were excellent. We decided to leave while still waiting on a second drink for my husband and the server seemed irritated when she finally “located” the beer only to be asked for the check. Overall the evening was disappointing, the sides were thankfully delicious, but we wanted to leave earlier than we would have if the service and food were up to the standards suggested by the prices.
   

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3. S

   Steve

   Las Vegas

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was great and a very nice atmosphere. We picked last minute as it was late and we did not have dinner plans. It was worth it as the food was very good.
   

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4. A

   Aubrey

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Really awful service. Was seated and was left alone for 10-15 min. No water, no waitress, nothing. She finally came over, we ordered drinks and food. Bread didn’t come for about an hr. Appetizers came way before our wine. Then we sat there and waited for food for quite a while. Didn’t get bread until we had a manager check on us along w the other drinks we ordered. Our entree was missing a 12oz steak. It was extremely busy and all the tables around us were served promptly . Was very frustrating night
   

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5. S

   Susan

   VIP

   San Francisco

   21 reviews

   5.0

   21 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server was really really wonderful. The food was great as I would’ve expected. The ambience is good a little bit Vegas lake but all in all a really nice spot to have in Union Square. Also, the martinis were outstanding!
   

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6. J

   Joshua

   VIP

   San Francisco

   10 reviews

   5.0

   10 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible food. Impeccable service. Delightful live music. Iconic ambience. Comprehensive wine list. Adventurous cocktails. And an unforgettable birthday celebration for my daughter. Matros never disappoints!
   

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7. K

   Karen

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great dining experience. We look forward to our next visit.
   

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8. OT

   OpenTable Diner

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Dinner was amazing... our little wait person was new so things took longer than expected but the general manager stepped in and assisted her and we were not in a hurry so it ended up being a wonderful experience. I would highly suggest eating dinner at Mastros in SF
   

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9. ハルカ

   Tokyo

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   わインのラインナップは完璧。サービスも良かった！お肉もおいしかった。フィレの12オンスをシェアしました。ただ、パンのクオリティは最悪です。
   

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10. V

    Victoria

    VIP

    Los Angeles

    3 reviews

    2.0

    3 reviews

    Dined 5 days ago

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3

    had my steak brought out at incorrect temperatures twice in a row and got bumped into aggressively by the table behind me several times
    

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