Medicine Bakery at The Mailbox

Review summary

1. M

   Melanie

   Birmingham

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Been here a few times now - the menu is great and lots to choose from (including if you are vegetarian). Not the cheapest but the food tastes good!
   

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2. J

   James Philip

   Birmingham

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Very pleasant and enjoyable experience. Food was good. Thoroughly enjoyed brunch. My only criticism is that a discretionary service charge is precisely that "discretionary". Server automatically charged the service charge without checking, and we only noticed upon leaving.
   

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3. J

   Josh

   Birmingham

   3 reviews

   5.0

   3 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food as always. Lovely lunch with a friend. Good atmosphere
   

   Medicine Bakery at The MailboxResponded on November 6, 2024

   Thanks Josh, for your great review. We look forward to your return. Many Thanks Medicine
   

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4. M

   Martin

   London

   4 reviews

   4.0

   4 reviews

   Dined on October 26, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Good food as always. Service was slow as 11am is (I guess) a peak time.
   

   Medicine Bakery at The MailboxResponded on November 6, 2024

   Hi Martin, Thank you taking the time to share your feedback. Thrilled the food was amazing . Unfortunately, a team member had to be sent home and the replacement had not yet arrived. I am sorry this affected your experience, we hope it is a one off and your next visit we impress with a 5 stars. Many Thanks Medicine
   

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5. R

   Rebecca

   Orlando

   1 review

   3.0

   1 review

   Dined on October 25, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   My visit was okay - I've been to the Bakery on New Street many times and I absolutely prefer that one. The staff weren't very attentive and the sourdough toast was like rock which made it hard to cut and eat. I'd I went back I'd go to New Street.
   

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6. T

   Tracy

   Birmingham

   1 review

   5.0

   1 review

   Dined on September 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The restaurant was lovely and quiet, a beautiful setting to be fair, the food was excellent and the service was great, the waitress was very attentive and we will definitely be going back.
   

   Medicine Bakery at The MailboxResponded on September 25, 2024

   Hi Tracy, Thank you for taking the time to share your amazing feedback. Your comments will be passed on to the team , it is very motivating to have recognition from our guests. We look forward to your return. Kindest Regards Medicine.
   

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7. S

   Sarah

   Birmingham

   3 reviews

   3.0

   3 reviews

   Dined on September 13, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food was very flavoursome but crusts on rye and sourdough were very difficult to eat as over crusty and the knives weren’t sharp enough to cut through them. Our server was attentive but when you select something from the menu I found it irksome to be told that yes that was something she could do for me. May be petty but she said this after every food and drink order. Not sure why the drinks took so long they arrived after the food. Overall enjoyable but I’ve preferred previous experiences at Medicine more.
   

   Medicine Bakery at The MailboxResponded on September 25, 2024

   Hi Sarah, Thank you for taking the time to share your feedback. We take all guests comments and suggestions very seriously, and i will look into your issues. We always striving to improve our service and our guests experience.Our team are trained to ensure that all guests drinks arrive first, however, as this did not happen on this occasion, i will be investigating into why. Please accept our apologies and we do hope you return in the future. Regards Medicine
   

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8. V

   Veena

   London

   2 reviews

   1.0

   2 reviews

   Dined on August 31, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Not the best service was slow ordered drinks one persons hot chocolate was forgotten about food came out cold
   

   Medicine Bakery at The MailboxResponded on September 5, 2024

   Hi Veena, I am very sorry you were disappointed with your visit to Medicine. I hope you informed your waiter when they checked back after receiving your food and the matter was immediately corrected. I will pass on your comments to the team ,as we strive to ensure everyone has a great experienced. I hope you will visit us again in the future. Regards Medicine
   

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9. C

   Ciara

   Jersey

   1 review

   3.0

   1 review

   Dined on August 26, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Food was nice but nothing special. Wouldn't rush back.
   

   Medicine Bakery at The MailboxResponded on September 5, 2024

   Hi Ciara, Thank you for taking the time out to share your feedback. We take on board all your comments and are always evaluating how we can improve ours guests visit. We do hope to see you again in the future. Regards Medicine
   

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10. C

    Cat

    Birmingham

    1 review

    5.0

    1 review

    Dined on August 25, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    A really lovely place for brunch. Great food, brilliant service and delicious hot drinks! 10/10 highly recommend.
    

    Medicine Bakery at The MailboxResponded on September 5, 2024

    Hi Cat, Thank you for taking the time to give your review. It is always great to hear positive feedback and i will pass on your kind comments to the team. Kindest Regards Medicine
    

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