Metropolis by Marcus Samuelsson

Review summary

1. P

   Pedro

   New York City

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely incredible experience from the ambience, aesthetics, and music. Our server was extremely knowledgeable about every menu item and gave us a wonderful breakdown of popular pairings to choose from. The unexpected star of the show were the Crispy Brussel Sprouts. They were perfect and a must!
   

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2. B

   Barbara

   New York City

   32 reviews

   4.0

   32 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Nice setting but can be hard to get to. Good food and service but not a huge menu.
   

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3. J

   Jake

   VIP

   New York City

   10 reviews

   3.0

   10 reviews

   Dined on February 18, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 5

   I dined here with a work colleague for lunch. The space is beautiful and I bet it would be lovely for a drink before a show.
   

   Metropolis by Marcus SamuelssonResponded 4 days ago

   Dear Jake, Thank you for being our guest. We appreciate your feedback and sincerely apologize for your disappointing experience. We wanted your visit to be memorable with delicious flavors, impeccable service, and a beautiful atmosphere, and we let you down. Your comments are taken to heart and will help us correct our missteps in the future. Please know that we reached out to you privately and hope to hear from you soon. We hope you will extend us a second chance and allow us to show you our best. With regrets, The Metropolis by Marcus Samuelsson Team
   

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4. L

   Lizzie

   VIP

   New York City

   37 reviews

   5.0

   37 reviews

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely fantastic. Food was superb. We had the cornbread, Swedish salad, the snapper and brisket. Amazing food. Service was attentive but not intrusive. Excited to return
   

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   Metropolis by Marcus SamuelssonResponded on February 16, 2025

   Dear Lizzie, Thank you so much for your kind words! We’re thrilled you enjoyed your meal and appreciated the food and our attentive service. We’re just as excited for your return and can’t wait to welcome you back for another amazing experience! All the best, The Metropolis Restaurant Team
   

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5. R

   Rashad

   Toronto

   1 review

   5.0

   1 review

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   I thoroughly enjoyed dining at Metropolis. The ambiance was incredible. Getting to the location is not difficult but it's at least a couple of blocks away from the train station. When we entered the location there was a musical performance taking place in the lobby of the building. So we were able to hear that music being played from our table inside the restaurant. The first item we had was the cornbread. It was different from what I expected however, it was good in it's own way. It was moist and definitely warm. We ordered a coupe drinks. One was the yes sir. It had some of the whisky made by Beyonce. Our entrees were the Sugar Hill (fried chicken) which was delicious and the brisket. They were both tasty. Another appetizer we had was the cheesy fries. They were shoe string fries with a cheese powder. It wasn't a bunch of melted cheese, which I enjoyed.
   

   Metropolis by Marcus SamuelssonResponded on February 18, 2025

   Dear Rashad, We appreciate you joining us at Metropolis and sharing your experience! The live music from PAC NYC’s lobby adds a special energy to the space, and we’re glad it enhanced your visit. It sounds like you chose well—our Sugar Hill fried chicken and brisket are favorites for a reason, and we’re happy to hear you enjoyed them. Our cornbread has its own signature twist, so we’re glad it left an impression. We hope to see you again when you’re back in Lower Manhattan. Best, The Metropolis by Marcus Samuelsson Team
   

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6. T

   Tony

   VIP

   New York City

   18 reviews

   3.0

   18 reviews

   Dined on February 15, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   3 stars is generous and only warranted because the food was very good. Waitress was terrible and served a very expensive bottle of white wine at room temperature instead of first bringing down the temperature to an appropriate level. Waiters repeatedly dropped stuff on and around us. Really an amateur performance.
   

   Metropolis by Marcus SamuelssonResponded 6 days ago

   Dear Tony, Thank you for being our guest and for sharing your feedback. Please accept our sincere apologies for your recent experience. You were right to have high expectations; unfortunately, we did not meet them. This is not typical of Metropolis and certainly not the visit we intended for you. Trust your feedback will be shared with our team to help us improve. Please know that we've contacted you privately, and we sincerely hope to hear from you soon. With warm regards, The Metropolis Team
   

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7. A

   Antonino

   VIP

   New York City

   33 reviews

   5.0

   33 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   I live in the neighborhood and this is a neighborhood gem. It's a little on the pricey side, but it's an upscale venue. The vibe there is fun with an engaging staff and a DJ. You can go there and hang out at the bar and have a good time, but you'd be missing out on the food. I would describe the food as "Lots of Flavor".
   

   Metropolis by Marcus SamuelssonResponded on February 18, 2025

   Hi Antonino, Thank you for dining with us! We truly appreciate our neighborhood guests. We’re glad to hear that you enjoyed our flavorful dishes and lively atmosphere, including the DJs who are here every Thursday and Friday evening for the time being, as well as our welcoming team. Whether you join us for a quick drink or a full meal, we are always ready to serve you great food and good energy. We hope to see you again soon! Cheers, The Metropolis by Marcus Samuelsson Team
   

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8. K

   Keira

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   In a word—outstanding! This was our second visit to Metropolis, and it exceeded our expectations in every way. From the moment we walked in, we were warmly greeted by Maître d' Isaiah, who set the tone for an unforgettable evening. Our server Ira was not only attentive but also knowledgeable, offering insight into each dish with enthusiasm that made the entire experience even more enjoyable. Chef Sherry's culinary creations were a true work of art—both in taste and presentation. Each bite was a revelation, and the appetizers in particular were nothing short of spectacular. If I could describe it, it was like a celebration of flavors in my mouth— my taste buds were dancing with delight and craving more after every bite. We've dined at top restaurants all over the world- but Metropolis stands out, to us, as one of the best. Chef Sherry, thank you for making this Valentine's truly special. We can’t wait to return for another unforgettable dining experience!
   

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9. S

   Susan

   VIP

   New York City

   5 reviews

   5.0

   5 reviews

   Dined on February 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious - corn bread, green salad, fried chicken. We booked because we had a concert at St Paul’s chapel and so were on a tight schedule. Our server was terrific and made it happen with grace. We will be back.
   

   Metropolis by Marcus SamuelssonResponded on February 15, 2025

   Dear Susan, Thank you for being our guest! We are thrilled to hear that you enjoyed our food and that your evening at Metropolis by Marcus Samuelsson was a five-star one! We always strive to accommodate our guests' schedules, and we're glad our team’s efforts were successful. It's also wonderful to know that you received terrific service, and we appreciate your letting us know. We look forward to welcoming you back soon! All the best, The Metropolis by Marcus Samuelsson Team
   

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10. W

    William

    VIP

    New York City

    1 review

    2.0

    1 review

    Dined on February 13, 2025

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 4

    The service needs to be better. Missed orders. Bottle of wine took 40 minutes to be delivered and bottles on menu not in stock.
    

    Metropolis by Marcus SamuelssonResponded 6 days ago

    We appreciate your being our guest, William. Thank you for your feedback, and trust that we are sincerely sorry for your disappointing experience. Your comments are taken to heart and will help us correct our missteps in the future. Please know that we reached out to you privately and hope to hear from you soon. We hope you will extend us a second chance and allow us to show you our best. Warmly, The Metropolis by Marcus Samuelsson Team
    

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