Mexican Sugar Montrose - Regent Square

Review summary

1. K

   Kat

   VIP

   Houston

   17 reviews

   2.0

   17 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Really wanted to like this restaurant. Chips were over seasoned with salt. No dessert menu and not told the ingredients to the dessert. So was shocked to find raisins in the tres leches. Service was spotty. Would take one person’s drink order and walk off.
   

   Mexican Sugar Montrose - Regent SquareResponded today

   Dear Kat: Thank you for your visit and for taking the time to provide your feedback. I apologize for any part of your visit that was not up to our standards and yours. I would love to speak to you about it so that we can be sure your next visit is a wonderful experience. My contact information is below or please feel free to call the restaurant and ask for me. I truly hope to speak to or to see you again soon. I would like the opportunity to make this visit up to you. Thank you, Susan Wu General Manager
   

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2. D

   Diane

   Houston

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I was so excited to try this new restaurant but we were quickly disappointed. The table that we were sat at was right there in the bar area, and 2 feet away from the bathroom. Those tables should be for the bar area, or for people who don't have reservations. Our 2nd round of drinks took over 30 minutes, our queso was ordered with the guacamole but it showed up 15 minutes after. We then ordered the lobster and beef fajitas, and they were okay- really not enough for 2 people. There are so many Mexican restaurants here in Houston.
   

   Mexican Sugar Montrose - Regent SquareResponded today

   Dear Diane: Thank you for your visit and for taking the time to provide your feedback. I apologize for any part of your visit that was not up to our standards and yours. I would love to speak to you about it so that we can be sure your next visit is a wonderful experience. My contact information is below or please feel free to call the restaurant and ask for me. I truly hope to speak to or to see you again soon. I would like the opportunity to make this visit up to you. Thank you, Susan Wu General Manager
   

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3. M

   Michael

   Houston

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food and drinks were good, however timeliness of food, our food order ticket was “lost” which caused to wait for our food, and had to sit and wait for our check for 20 minutes.
   

   Mexican Sugar Montrose - Regent SquareResponded today

   Dear Michael: Thank you for your visit and for taking the time to provide your feedback. I apologize for the timing of your food. I would love to speak to you about it so that we can be sure your next visit is a wonderful experience. My contact information is below or please feel free to call the restaurant and ask for me. I truly hope to speak to or to see you again soon. I would like the opportunity to make this visit up to you. Thank you, Susan Wu General Manager
   

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4. J

   Joshua

   Los Angeles

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   First time visiting. Would visit again. Great atmosphere, food, and drinks. Service was spotty for check-ins, but initial orders and delivery were excellent!
   

   Mexican Sugar Montrose - Regent SquareResponded today

   Dear Joshua: Thank you for your visit and for taking the time to provide your feedback. I apologize for any part of your visit that was not up to our standards and yours. I would love to speak to you about it so that we can be sure your next visit is a wonderful experience. My contact information is below or please feel free to call the restaurant and ask for me. I truly hope to speak to or to see you again soon. I would like the opportunity to make this visit up to you. Thank you, Susan Wu General Manager
   

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5. M

   Myesha

   Houston

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   A bit of disappointment in the menu. Also didnt feel as upscale as I had it in my head.
   

   Mexican Sugar Montrose - Regent SquareResponded 3 days ago

   Dear Myesha: Thank you for your visit and for taking the time to provide your feedback. I apologize for any part of your visit that was not up to our standards and yours. I would love to speak to you about it so that we can be sure your next visit is a wonderful experience. My contact information is below or please feel free to call the restaurant and ask for me. I truly hope to speak to or to see you again soon. I would like the opportunity to make this visit up to you. Thank you, Susan Wu General Manager
   

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6. D

   David

   VIP

   Houston

   70 reviews

   5.0

   70 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent inventive recipes, great setting, excellent service
   

   Mexican Sugar Montrose - Regent SquareResponded 3 days ago

   Thank you for joining us and for leaving this awesome review, David. We truly appreciate your patronage, and look forward to welcoming you back very soon. All the best to you in 2025!
   

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7. M

   Martha

   VIP

   Houston

   6 reviews

   5.0

   6 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is excellent. Ambiance is great. It offers a great vibe for a relaxing and enjoyable dinner experience.
   

   Mexican Sugar Montrose - Regent SquareResponded 3 days ago

   Thank you for joining us and for leaving this awesome review, Martha. We truly appreciate your patronage, and look forward to welcoming you back very soon. All the best to you in 2025!
   

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8. J

   Juan

   Houston

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was incredible and environment was pleasant and comfortable!!! Highly recommended
   

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   Mexican Sugar Montrose - Regent SquareResponded 5 days ago

   Thank you for dining with us and leaving this awesome review, Juan. We truly appreciate your patronage, and look forward to welcoming you back very soon. Tony will be excited to hear about this review! All the best to you in 2025!
   

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9. OT

   OpenTable Diner

   Houston

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything was surprisingly good, I will be back to experience the outside patio area.
   

   Mexican Sugar Montrose - Regent SquareResponded 5 days ago

   Thank you for dining with us and leaving this awesome revie. We truly appreciate your patronage, and look forward to welcoming you back very soon. Tony will be excited to hear about this review! All the best to you in 2025!
   

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10. C

    Cashen

    VIP

    Dallas

    9 reviews

    5.0

    9 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Went to Mexican Sugar Houston while in town for a Dance Convention with our daughter and staying at a nearby hotel. There was a group of 13 of us (Mom's and Kids) and we all loved it!
    

    Mexican Sugar Montrose - Regent SquareResponded 4 days ago

    Dear Cashen, Thank you for choosing Mexican Sugar Houston during your visit! We’re thrilled to hear that your group had a great time and loved the experience. It was a pleasure hosting you and your group, and we hope the dance convention was a success. We look forward to welcoming you back the next time you’re in town! Sincerely, Jared Escalante
    

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