Miracle at Waterside District

Review summary

1. T

   Tatiana

   Richmond

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   I was very excited for this but it kind of let me down in regards to service and quality of food. The ambience and decorations were very nice and I appreciated the communication with the manager in letting me buy the dinosaur mugs. However, it took a long time for our server to not only service us at first but for us to get drinks and an unreasonable long time to get 2 orders of deviled eggs. The manager even came out twice to ask if we’d gotten it yet. The table next to us got their food WAY before we did and we ordered at the same time. Thankfully the manager told us they would take that off but we had to remind our server about it because he had put it in. But otherwise, ambience and the managers were great.
   

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2. A

   Ashley

   Richmond

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Waited 45 minutes for a drink. Very slow service. Even though it was only $10 to get in, it was not worth it.
   

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3. A

   Amanda

   Richmond

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 5

   I was a little disappointed. I went last year and really enjoyed myself and couldn't wait to attend again. Our reservation was at 5. Once seated we placed our drink order and it took a little over an hour to get 3 cocktails! The waitress didn't even offer water until after sitting there for 40 min and didn't even give us straws or water so we could paint our ornaments. Overall I was extremely disappointed I sent $10 per person to attend.
   

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4. B

   Brittnie

   Richmond

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 5

   Overal the aesthetic was so so cute. However, the drinks were expensive, which for a good drink I don’t mind. But these all tasted terrible. Everyone at our table tried something different and not one of them was good, I even tried adding some Sprite to mine to mellow it out and it didn’t help at all.
   

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5. T

   Tracie

   Richmond

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   The drinks were tasty. We had the deviled eggs and charcuterie. The eggs were good. The charcuterie was overpriced for something that looked and tasted like a pre-made tray from the grocery store. We also did not get the craft that was advertised so that was disappointing.
   

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6. C

   Cat

   Richmond

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   The concept is really fun but unfortunately the service is just too slow and overall we felt like it really wasn't worth what we paid to go.
   

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7. T

   Tammy

   Richmond

   6 reviews

   5.0

   6 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   It was a lot of fun for a pop up bar. The theme menu was limited but tasty. The drinks were fun & I highly recommend Run Run Rudolph! The ambience was colorful & lots of fun.
   

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8. H

   Hanah

   Richmond

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 3

   Miracle at Waterside was extremely underwhelming. There's a $10 cover charge for each person that enters, which I could get behind if the rest of the experience was good. The drinks are between $13-$15 and are very small. Food menu is limited to appetizers, which made sense, but additionally a little pricey. What got us the most were the prices of the drinks and the size. Additionally, OpenTable had time slots open for times that Miracle didn't even have open. The overall experience was just disappointing and underwhelming. They do a really good job marketing online, but it was made out to be something more than what it was. For the price point, I'd save your time and go elsewhere. The little photo area was cute, but not $30 for one drink and your cover charge cute.
   

   Miracle at Waterside DistrictResponded 6 days ago

   Hi Hanah, Thank you for your feedback. We sincerely apologize for all of the issues you faced with booking, quantity/pricing, and limited menu. We are glad to hear that you enjoy the photo area. If you have any questions or concerns you would like to further share, please reach out to me directly. I have sent you a private message with my email VIA Open Table. Thank you and Happy Holidays!
   

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9. B

   Bianca

   Charlotte

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 5

   The location is really cute. Outside of that it’s not worth going. No real food and the drinks are ok. You’re basically paying to look at decorations at table where you should be having a dinner instead it’s hors d’oeuvres. It’s needs some Christmas music or some sort of entertainment. It’s very boring.
   

   Miracle at Waterside DistrictResponded 6 days ago

   Hi Bianca, Thank you for your feedback. We are happy to hear that you enjoyed the location, and apologize for your disappointment with the food and drinks. Christmas music should be playing during Miracle, and we apologize if this was not the case. We will work with our staff to address these issues. If you have any further questions or concerns, please feel free to reach out to me directly via email. I will send you a private message with the address. Thank you and Happy Holidays!
   

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10. J

    Jessica

    Richmond

    2 reviews

    1.0

    2 reviews

    Dined 7 days ago

    1. Overall 1
    2. Food 1
    3. Service 4
    4. Ambience 3

    This was way over hyped. Drinks aren’t good. Didn’t try the 5 or 6 items on the menu because they were appetizers that didn’t seem appealing. Server was nice but I won’t be back.
    

    Miracle at Waterside DistrictResponded 6 days ago

    Jessica, Thank you for your feedback. We sincerely apologize that you did not like your drinks or our limited menu. We will take your concerns into consideration and hope to welcome you back again for a better experience. If you would, please reach out to me directly. My email has been sent to you in a private message. Thank you!
    

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