Moxies - Richmond R&D Kitchen

Review summary

1. CU

   CUSTOMER

   VIP

   Vancouver

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   It started at the hostess desk when the hostess asked me if i was informed that there will be an 18% gratuity charge automatically on our bill I had said no, i was not informed - and then she asked if i was ok with that. I turned around and said and what if i’m not ok with it ? She said , “Then unfortunately we can’t seat you. “ I didn’t speak with the Manager but should have. What authority does she have to refuse 7 of us a meal! The next incident was when I ordered a Ceasar and it was made incorrectly- watered down ? The taste of the Clamato juice was bland. They remade my drink which was better than the first, but not great. That didn’t bother me but what did was when i saw our server approach the Hostess desk. You could tell she was letting the hostess know that i returned the Ceasar - as you could see the Hostess’ eyes look up from the desk and look right at me. Very unprofessional but maybe age has something to do with it. The final incident was when the gentleman at our table, who we were celebrating their Birthday , was 1/2 way through his entree when the server dropped off a Happy Birthday dessert with ice cream on it knowing he wasn’t finished his dinner. He ended up eating his dessert but the ice cream melted all aver his plate ruining the “ Happy Birthday” greeting on the plate. I think there needs to be some common sense when dealing with the public and table etiquette when you are a server.
   

   Moxies - Richmond R&D KitchenResponded 1 day ago

   We're sorry to hear about your experience with the gratuity policy and service issues. Your feedback is important, and we'll address these concerns to improve our guest experience. Thank you for bringing this to our attention.
   

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2. V

   Vee

   VIP

   Vancouver

   45 reviews

   5.0

   45 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was very prompt, pleasant and efficient.
   

   Moxies - Richmond R&D KitchenResponded on December 6, 2024

   Thank you, Vee, for your kind words about our prompt and pleasant service. We're glad you had a great experience!
   

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3. N

   Naimul

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Nice place to eat. Good food and service was good.
   

   Moxies - Richmond R&D KitchenResponded on November 30, 2024

   Thank you, Naimul, for your kind words! We're glad you enjoyed the food and service at our restaurant.
   

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4. OT

   OpenTable Diner

   Calgary

   4 reviews

   5.0

   4 reviews

   Dined on November 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a relaxed and extended dinner thanks to excellent service from Noelle. Dave
   

   Moxies - Richmond R&D KitchenResponded on November 29, 2024

   Thank you, Dave, for your kind words about Noelle's excellent service. We're glad you enjoyed a relaxed and extended dinner with us!
   

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5. N

   Noriko

   Vancouver

   32 reviews

   3.0

   32 reviews

   Dined on November 16, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Food was good and our server was attentive and nice.
   

   Moxies - Richmond R&D KitchenResponded on November 17, 2024

   Thank you for your feedback, Noriko. We're glad you enjoyed the food and service, and we hope to provide an even better experience next time.
   

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6. J

   Jana

   Vancouver

   1 review

   3.0

   1 review

   Dined on November 10, 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Very expensive, went for happy hour and it was barely cheaper. Waitress was never around and drinks were so slow we sat with no drinks on multiple occasions. We went late at night and the restaurant was not even busy. No excuse for that slow of service.
   

   Moxies - Richmond R&D KitchenResponded on November 11, 2024

   We're sorry to hear about your experience with our service and happy hour pricing, Jana. Thank you for your feedback; we'll work on improving these aspects.
   

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7. G

   Gemma

   VIP

   Vancouver

   15 reviews

   4.0

   15 reviews

   Dined on November 3, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food quantity was just right, quality was good. Service was great, attentive and friendly server.
   

   Moxies - Richmond R&D KitchenResponded on November 5, 2024

   Thank you Gemma for the positive review! We're happy to hear you enjoyed the food quality and the attentive service, and we hope to see you again soon.
   

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8. K

   Karen

   Vancouver

   7 reviews

   3.0

   7 reviews

   Dined on October 27, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   I think the food was expensive for the quality . Service was ok - but too noisy for my liking
   

   Moxies - Richmond R&D KitchenResponded on October 28, 2024

   Thank you for your feedback, Karen. We appreciate your comments and will work on improving the dining experience.
   

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9. D

   Dicky

   Vancouver

   1 review

   5.0

   1 review

   Dined on October 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   If noisy reduce is better, and the music volume reduce a little bit is better
   

   Moxies - Richmond R&D KitchenResponded on October 9, 2024

   Thanks for the feedback, Dicky! We're glad you enjoyed your visit and will take your suggestions into consideration to enhance the experience.
   

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10. J

    Julianah

    Vancouver

    2 reviews

    4.0

    2 reviews

    Dined on September 5, 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 4

    The AC was a tad too cold. The potstickers should be separated from the sauce, as an option only. The ribs was good but could be better if it was more portion. The curry laksa was not tasty enough - somewhat bland. I am Malaysian, so I expected better. The price was too much for the quality of food served. Server was very attentive to us. The only 5-star rating I would give.
    

    Moxies - Richmond R&D KitchenResponded on September 6, 2024

    Thank you Julianah for the detailed feedback. We're glad to hear you appreciated the attentive service, and we'll take your comments on the food and AC into consideration for improvement.
    

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