Moxies - Richmond R&D Kitchen

Review summary

1. N

   Noriko

   Vancouver33 reviews

   3.0

   Dined on March 3, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Food was always good. But wish there will be lunch special or options. Bit got pricer. Wish the music is more calm.
   

   Moxies - Richmond R&D KitchenResponded 6 days ago

   Thank you for your feedback, Noriko. We appreciate your suggestions and will consider them to enhance your dining experience.
   

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2. H

   Hershcel VIP

   Vancouver21 reviews

   5.0

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server is Alyssa. Very friendly. One thing that stands out is she listened to the needs of her customer and tried her best on her own simple way to make it right. Example, whenever i go eat at Moxies, I always order my fave, White Choco Brownie; im a fan since 2005. So I know by heart, what it looks like, how the presentation suppose to looks like, texture, etc….. Since then, im disappointed coz Moxies makes it differ everytime. So I informed Alyssa that I would like my Whole white choco brownie w/ No Whip. And she ask me right away, “would u like to substitute that with ice cream instead?” I was suprised! I told her She is the only Server at Moxies who offer that to me. And I told her if she can make sure that the scoop of the ice cream is the actual original scoop for the “whole” brownie size bec i told her, sometimes I do get a size of the scoop like the “Bite” of brownie( whc is not suppose to). The only thing thats missing is the Mint leaf on top of the ice cream! (its missing! lol) Kudos to Alyssa! We had our lunch that time and looks like all the branch managers, senior leadership of Moxies wer there having a meeting so please Moxies, try your best to make the dishes on your menu To Look the same as the photos; so your customers wont get disappointed once they received their food (Expectation Vs reality). I remember way back years 2005/06/07 your Famous White brownie( whole) has 2 scoop of ice cream on the sides, and a whip;; and ur bite of brownie has 1 scoop—-(still now but smaller lol) maybe 2008/09 when recession happened, the scoop became One(lol). Again, not a biggie but thats how I remember it way back thats why Customers love it.
   

   Moxies - Richmond R&D KitchenResponded 3 days ago

   Thank you, Herschel, for sharing your experience and for being a loyal fan of our White Chocolate Brownie since 2005! We're thrilled to hear Alyssa provided attentive service and appreciate your feedback on the presentation; we'll strive to meet your expectations.
   

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3. M

   Marco

   Unspecified1 review

   3.0

   Dined on February 18, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Reservation very convenient and clear, and I also received a confirmation email This dining experience was very disappointing
   

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   Moxies - Richmond R&D KitchenResponded on February 19, 2025

   Thank you for your feedback, Marco. We're glad you found the reservation process convenient, but we're sorry to hear about your disappointing dining experience and will work to improve.
   

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4. P

   Peter

   Vancouver3 reviews

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The place was good. Free parking. The steak we ordered was a bit salty. Service was good.
   

   Moxies - Richmond R&D KitchenResponded on February 15, 2025

   Thank you for your feedback, Peter. We're glad you enjoyed the free parking and good service, and we'll take note of your comment about the steak's seasoning.
   

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5. OT

   OpenTable Diner

   Vancouver4 reviews

   4.0

   Dined on February 14, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Warm mood and good food. Recommend back again in the future.
   

   Moxies - Richmond R&D KitchenResponded on February 15, 2025

   Thank you for your positive feedback! We're happy to hear you enjoyed the warm atmosphere and good food, and we look forward to welcoming you back.
   

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6. a

   aj VIP

   Vancouver231 reviews

   4.0

   Dined on February 9, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great service from Alyssa but when I got home I looked at the bill and she forgot to the See ya Later wine off the bill as they had run out of this product. So I was overcharged for the wine.Food was good.
   

   Moxies - Richmond R&D KitchenResponded on February 11, 2025

   Thank you for your feedback, AJ. We're glad you enjoyed Alyssa's service and the food, and we apologize for the billing oversight; please contact us directly to resolve this issue.
   

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7. K

   Ken

   Vancouver6 reviews

   5.0

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff were excellent and the food was very tasty pricing was a little on the high side
   

   Moxies - Richmond R&D KitchenResponded on February 9, 2025

   Thank you, Ken, for your feedback! We're glad you enjoyed the excellent staff and tasty food, and we appreciate your input on pricing.
   

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8. H

   Hershcel VIP

   Vancouver21 reviews

   5.0

   Dined on February 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   our server, Kyle, he is very approachable and made sure that we had our order on time and correctly. I ordered Chili Chicken last time and I ordered it again. but noticed that it has a little sauce. I asked him if he can get me an extra sauce of sweet thai and chipotle; i encountered Only few servers (in general) who ask, “Do you want me to get u a new one or just the sauce?” I appreciate he did asks us about getting a new one but im okay i said just the sauce. The fact that he ask, Thats a huge plus. Also, I always order my fave, White choco brownie; I told Kyle specific no Whip; one of the cook (i guess) brought out my dessert and ice cream already quite melted and theres whip;; I said “Ohh i told Kyle no Whip, thats ok ill just swipe it out on the side”—- but the other server went back and apologize and insisted ,”let me grab a new one for u”- Im not that picky but again, I appreciate he corrected my order and came on time. Thankyou. Will he back for sure.
   

   Moxies - Richmond R&D KitchenResponded on February 7, 2025

   Thank you, Herschel, for your thoughtful review! We're delighted to hear that Kyle and the team provided attentive service and handled your requests efficiently. We also appreciate your feedback on the sauce and dessert. While we strive for perfection, we're glad our team responded promptly to make things right and ensure you had a great experience.
   

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9. H

   Hershcel VIP

   Vancouver21 reviews

   5.0

   Dined on January 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went during lunchtime 11:30am. Not busy. I had my Rigatoni Madeira as usal and my White choco brownie. Very Good
   

   Moxies - Richmond R&D KitchenResponded on January 17, 2025

   Thank you, Herschel, for your review! We're glad to hear you enjoyed your Rigatoni Madeira and White Choco Brownie during your lunchtime visit.
   

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10. A

    Annette VIP

    Las Vegas7 reviews

    5.0

    Dined on January 11, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Moxies has an incredible atmosphere, quiter, best service and quality drinks. Worth the uber ride if you are staying anywhere in Richmond.
    

    Moxies - Richmond R&D KitchenResponded on January 12, 2025

    Thank you, Annette, for your wonderful review! We're thrilled to hear you enjoyed the atmosphere, service, and drinks, and we appreciate your recommendation.
    

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