O-Ku - Charlotte

Review summary

1. K

   Katy

   Charlotte

   12 reviews

   5.0

   12 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   O-Ku continues to go above and beyond! This restaurant amazes me with their customer service. I had shared that my family was celebrating my brother’s accomplishment in the Navy when I booked the reservation a month ago. When we were seated, there was a gift at the table. They ordered my brother a special gift to join in our celebration. Two managers also stopped by the table to check in. Our waitress was super attentive. The food was incredible. My favorite place in all of Charlotte to go! Can’t wait to go back.
   

   O-Ku - CharlotteResponded 1 day ago

   Hey Katy! Thank you so much for sharing such a wonderful review! We’re thrilled to hear that we were able to make your brother’s accomplishment even more memorable. It’s our goal to provide exceptional service, and we're so glad that you felt that throughout your experience. We can’t wait to welcome you back and create more amazing moments for you and your family! We are flattered to be chosen as your favorite spot in Charlotte!
   

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2. V

   Vladimir

   Miami

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Justin Timberlake was our server and he was great!
   

   O-Ku - CharlotteResponded 1 day ago

   Thanks for the five star review, Vladimir! And thanks for shouting out Justin's service - we think he's great too!
   

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3. N

   Nathan

   Charlotte

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went here for anniversary dinner and was treated incredibly. Every server that visited our table congratulated us. The food was unbelievable, and the atmosphere was great!
   

   O-Ku - CharlotteResponded 4 days ago

   Hey Nathan! We are so glad you two had a great time, you were a delight to take care of. We look forward to seeing you again soon!
   

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4. S

   Sarah

   San Diego

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Our experience was just ok. Service was extremely slow. At least an hour for our food and we didn't order a lot . Cocktails were delicious but had too many of them waiting on our food . Sushi was good but nothing spectacular.
   

   O-Ku - CharlotteResponded 6 days ago

   Hi Sarah! Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the cocktails and sushi, but we're sorry to hear that your experience wasn't as great as it should have been. We sincerely apologize for the long wait time and understand how frustrating it can be to wait for your meal. We're constantly working to improve our service, and your comments will help us do just that. We hope you'll consider giving us another chance in the future, and we'll strive to provide you with a quicker and more enjoyable experience next time. At Your Service, Lauren Bachar General Manager
   

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5. S

   Sarah

   Greater Boston

   38 reviews

   3.0

   38 reviews

   Dined on November 21, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Lovely interior! Food was decent - fish didn’t seem all too fresh but it was still good. Would go back for the lobster hand rolls but would probably go elsewhere for sushi itself.
   

   O-Ku - CharlotteResponded on November 22, 2024

   Hey Sarah! Thank you for taking the time to leave us this thoughtful review. I am glad you enjoyed the ambience and the lobster temaki (my fav thing on the whole menu), but disheartened to learn that you found the rest of the meal to be lackluster. We always strive to ensure the utmost quality of our fish, and I'm sorry that we seem to have fallen short on that for you. Your comments are valuable to us, and we will certainly take them into consideration as we continue to improve our offerings and service. Thank you again for your feedback. We will look forward to another opportunity to wow you in the future.
   

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6. J

   Justin

   Charlotte

   2 reviews

   5.0

   2 reviews

   Dined on November 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Greta experience, our waiter was awesome and the food was even better.
   

   O-Ku - CharlotteResponded on November 22, 2024

   Hey Justin! Thank you so much for taking the time to leave us this wonderful review. We are so glad your experience was excellent and that both the service and the food were to your liking. We look forward to seeing you again soon!
   

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7. A

   Ashley

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was amazing. The freshest fish in Charlotte and our server Reggie was delightful
   

   O-Ku - CharlotteResponded on November 19, 2024

   Hey Ashley! Thank you so much for taking the time to leave us this rave review. And thanks for shouting out Reggie's service - we think he's amazing too! See you again soon!
   

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8. BQ

   BrifromtheQC

   Charlotte

   4 reviews

   5.0

   4 reviews

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Literally phenomenal. Best dinner I’ve had in a while. 10/10
   

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   O-Ku - CharlotteResponded on November 15, 2024

   Wow! Thanks for leaving such a glowing review for us, Bri. It truly means so much to us to know that it was the best dinner you've had in a while. We look forward to seeing you again soon!
   

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9. D

   Debi

   Charlotte

   14 reviews

   vip
   5.0

   14 reviews

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We celebrated a birthday and everything was simply on point! Our waiter was attentive made sure we had a great experience! Never disappointed at this restaurant.
   

   O-Ku - CharlotteResponded on November 15, 2024

   Hey Debi! Thanks for leaving us such kind words about your recent experience. You know we love a celebration and are thrilled to know that everything was on point, per usual. We look forward to seeing you again soon!
   

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10. A

    Adam

    Charlotte

    3 reviews

    5.0

    3 reviews

    Dined on November 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Perfect as always. Keep up the good work. Enjoyed the new menu but missed some of the older items. Everything was right. Thank you O-ku!
    

    O-Ku - CharlotteResponded on November 11, 2024

    Thanks for leaving us such a great review, Adam. We look forward to seeing you again soon!
    

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