O-Ku - Charlotte

Review summary

1. B

   Brittney

   Charlotte

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing service !! Wonderful food! Great vibe! Very accommodating
   

   O-Ku - CharlotteResponded today

   Hi Brittney! Thank you so much for this wonderful review. We are glad you had a great time and look forward to seeing you again soon!
   

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2. D

   Devon

   Charlotte

   5 reviews

   3.0

   5 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   The duck buns were phenomenal, and the chicken teriyaki was also delicious. But I would be sure to ask your menu questions even if they seem silly.
   

   O-Ku - CharlotteResponded today

   Hi Devon! Thank you for taking the time to leave us a review. We appreciate your feedback and are always looking for ways to improve. We are thrilled you found the food to be delicious but if there are specific aspects of your experience that you feel could be enhanced to bring us from three to five stars in your eyes, we would love to hear more details. Your insights are valuable to us as we strive to provide the best dining experience possible. Feel free to reach out to me directly! I'll DM you my email address! In Service, Lauren Bachar General Manager
   

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3. Z

   Zo

   Charlotte

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was incredible. Food was delicious and the drinks are phenomenal!
   

   O-Ku - CharlotteResponded 2 days ago

   Hey Zo! We are so glad to know that you enjoyed the service as much as the food and drink! We look forward to seeing you again soon.
   

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4. C

   Caroline

   Edinburgh

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and really delicious food! They did a nice little dish for my birthday which was especially nice ❤️
   

   O-Ku - CharlotteResponded 4 days ago

   Hi Caroline! We are so glad to know you had a wonderful birthday experience and felt properly celebrated. We hope to celebrate with you again soon!
   

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5. A

   Alena

   Charlotte

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 1
   4. Ambience 4

   We had a reservation for a table of eight to celebrate a birthday. Overall, the food was good. However, the major downside was the service. It took 30 minutes for our drinks to arrive, and the first dishes only started coming out after 50 minutes. This was on a Monday evening when the restaurant wasn’t very busy, and preparing nigiri and rolls shouldn’t take 50 minutes. The waitress hardly checked on our table. We requested an extra fork, but it was never brought to us. We had to repeatedly flag down other servers passing by to get any assistance. If the quality of service were improved, the restaurant would be much more appealing.
   

   O-Ku - CharlotteResponded 5 days ago

   Hi Alena - Thank you for sharing your feedback, and we sincerely apologize for the delays and the lack of attention you experienced during your visit. We're glad to hear you enjoyed the food, but we understand that the service you received fell short of expectations. Your comments about the wait times and the lack of responsiveness from our staff have been noted, and we will address them with our team to ensure this doesn't happen again. We truly appreciate your insight and hope you'll give us another opportunity to provide a better experience next time. Thank you again for your review.
   

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6. A

   Avery

   VIP

   Charleston

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything here was so fresh, delicious, and thoughtfully crafted. From the drinks to the nigiri to the sushi rolls… it was all so delicious. The staff were knowledgeable and personable. They really took the experience from great to incredible. Definitely found a new go to date spot - could not recommend O-Ku enough!
   

   O-Ku - CharlotteResponded 5 days ago

   Hi Avery! Thank you so much for leaving us this wonderful review. We are so glad you enjoyed the food but even more so that the service really made the experience for you. We can't wait to see you again soon!
   

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7. J

   Jodi

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We dined at OKu to celebrate my Birthday!! I must say our server and the staff were amazing! One complaint is that since it’s winter the main door lets cold air flow through the restaurant and I would suggest a solution on how the to prevent that from happening! Possibly a temporary cold weather door area of some sort.. OKu is a family favorite Charlotte / Charleston. Thank you for making my Birthday special!!
   

   O-Ku - CharlotteResponded 6 days ago

   Hi Jodi! We had such a nice time taking care of you and your group last night - it was such a fun celebration! Of course, we are sorry about the cold air getting in and are working toward a solution as we speak! We look forward to another special meal with you soon!
   

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8. E

   Elizabeth

   Charlotte

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An amazing experience per usual. Lauren the GM is so welcoming and food was delicious.
   

   O-Ku - CharlotteResponded 5 days ago

   Thank you for this lovely review, Elizabeth! We look forward to seeing you again for another amazing experience soon!
   

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9. J

   Joseph

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The meal was amazing!! Whatever the waiter suggests, get! That’s exactly what we did. They brought a little wine tasting to pair with the Foie Gras and he loved it! Also, highly recommend the Lobster tacos. They were delicious. The sweet and spicy cocktail was so good too! The perfect amount of sweet and spicy. The only negative we have was not going sooner! Maybe wear warm clothes too because it is a little chilly in there. Haha!
   

   O-Ku - CharlotteResponded 7 days ago

   Hey Joseph! Ryan and I had a great time showing off our yummiest offerings to you and your date last night! We are so thrilled to know you enjoyed all of the recommendations, including the foie with Sauternes. Also, I apologize about the draft, we are in the process of replacing a very old front door so the chill factor should be a thing of the past soon enough! Thanks again for leaving us this review and we hope to see you again soon!
   

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10. OT

    OpenTable Diner

    Charleston

    1 review

    5.0

    1 review

    Dined on January 3, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our server at O-Ku made my fiance’s birthday perfect! And the food was amazing!
    

    O-Ku - CharlotteResponded on January 4, 2025

    Hi! Thanks so much for taking the time to leave us this wonderful review. We are so glad your fiance felt celebrated for their birthday and that the food was delicious! We look forward to the next celebration!
    

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