Oak 1831 - Four Points by Sheraton Spartanburg

Review summary

1. B

   Billie VIP

   Western NC13 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We cannot say enough about the attentiveness of our server. She was excellent. Food was good.
   

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2. N

   Nicole VIP

   Charleston3 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   ⭐️⭐️⭐️⭐️⭐️ DO NOT SLEEP ON OAK 1831! From start to finish, Oak 1831 Kitchen & Bar absolutely delivered! The food was next-level incredible, the presentation was stunning, and the flavors? Unreal. I had the Steak & Pommes Frites, and it was cooked perfectly—tender, flavorful, and paired with crispy, delicious fries. My husband went for the BBQ Rib Plate, and let me tell you, those ribs were fall-off-the-bone smoky, juicy, and packed with flavor. The boys ordered the Beetroot Salmon and the Southern Ribeye (a massive 18 oz. cut), and both dishes were spot on—expertly prepared and bursting with taste. Beyond the food, the service was A+. Our server, Joseph, was phenomenal—attentive, friendly, and made sure everything was just right. And hats off to Chef Erica for crafting such an outstanding menu and executing it to perfection. Another huge plus? Plenty of parking, so no hassle getting in and enjoying a top-notch meal. If you do anything, please do not sleep on Oak 1831! This place is the real deal, and we’ll definitely be back. Nicole
   

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3. D

   DANIEL VIP

   Western NC17 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had to change our reservation to 8;30 they were very helpful in doing that. Everything was great.
   

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4. J

   Jimmy

   Unspecified1 review

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place is always phenomenal!! We've been here on multiple occasions and have never had a bad experience. Our server (Shelby) was very polite to us and knowledgeable about the menu. Chef (Erica) made rounds to check the quality and accuracy of the food. She really knows her stuff! The food was, as always, SUPERB!
   

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5. L

   Lisa

   Charleston25 reviews

   2.0

   Dined on January 31, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   The food wasn’t bad, but it wasn’t good. I had steak frites. Steak was cooked properly, but was covered in a thick, gloopy, salty sauce. Fries were not cooked all the way through. Ordered peach handle for dessert and there was not one peach. Won’t be going back😞
   

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6. B

   Barbara

   Charleston1 review

   5.0

   Dined on January 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This restaurant is amazing. The food selections, staff and atmosphere are excellent. We were treated very nicely by our waitress, Paola, and everyone enjoyed their food.
   

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7. C

   Carrie

   Charlotte40 reviews

   5.0

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Checking in late at hotel and have only had breakfast there and was pleasantly surprised. I had the rib platter and the meat completely fell off the bone ! It came with collard greens, mashed potatoes, and mac & cheese, and a pancake, which I thought was cute. My husband had the pork chops with succotash and he ate it ALL !!! 
   

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8. L

   Lanie

   Charleston1 review

   2.0

   Dined on December 12, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I hate to leave bad reviews, but unfortunately after seeing some tasty looking food pictures and driving by this beautiful hotel with Christmas lights surrounding giant glass windows on the interstate, we decided to make a reservation and it did not live up to the hype. We also made this reservation for my wife’s birthday and added that into the information during our booking. We walked in to find an empty bar with slow service that directed us to the restaurant. Once we got there, the hostess was aware of our booking and seated us immediately (which was great) but we noticed there were only 2 other tables seated. My wife’s drink was made fairly quickly (martini) but my drink took almost 30min (whiskey sour) and was not brought to the table until my wife mentioned it to the waitress. She mentioned she was training someone and was sorry for the wait. We understood but the appetizers also took a little longer than they should have and the server that brought them out apologized for the wait and said that they were “slammed” - which was certainly not true unless it was room service or something because the restaurant was nearly empty… lol. We had the scallop appetizer and also the burnt end lettuce wrap appetizer and neither were great. We were hungry, so we ate it, but that’s about all I can say. Anyway, what was supposed to be a birthday dinner trying a fun, new, place in town 100% felt like a basic hotel dinner with below average service and we left without ordering entrees due to all of the above. We could tell that there were some struggles happening on the backend, so we hope that is fixed for future guests, because the atmosphere has potential and the marketing drew us in as locals that were not even staying in the hotel. However, we would not recommend this to anyone unfortunately :/
   

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9. L

   Lee

   Charleston11 reviews

   5.0

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome experience for my first time dining at Oak 1831. The food was delicious, and the service was outstanding. Paula was my server and was very attentive to all my needs. She helped with me decide on an entree. Also. Alexis the hostess, was awesome as well, I had reservations, and she place me at a wonderful table. I can't wait to visit again.
   

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10. B

    Barbara

    San Francisco4 reviews

    5.0

    Dined on November 23, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Very good experience. Food was spectacular in quiet dining room. Will definitely be back.
    

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