OITA Soho

Review summary

1. Y

   Yasmin Iman

   London

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Waitress looked and spoke in an annoyed manner like she'd rather be anywhere else but there. Miso soup was lukewarm. Asked for replacement, which was hot. Edamame slightly undercooked. Dragon roll meh. Overpriced for what it tasted like. Not somewhere I'd go again or recommend to anyone. There are way better Japanese restaurants in central London.
   

   OITA SohoResponded today

   Hi Yasmin Iman, Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. We appreciate your honesty and will use your comments to improve our service and food quality. We apologize for the lukewarm miso soup, undercooked edamame, and the overall dining experience. Your feedback is valuable to us, and we hope to have the opportunity to serve you better in the future. Best regards, OITA Soho Team
   

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2. D

   David

   London

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   The food and service could be better for the price but it’s what you’d expect for the tourist part of London
   

   OITA SohoResponded today

   Subject: Thank You for Your Feedback Hi David, Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. Your comments are very important to us and will help us make improvements. We apologize for the disappointment with the food and service you received. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Best regards, The OITA Soho Team
   

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3. L

   Lois

   Gloucestershire

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic service and food. We were late but phoned ahead and OITA was very accommodating! We picked our food before we arrived and they were happy to take our order straight away. The food arrived very quickly and was delicious. The fish was fresh and tender. Gyoza were the best I've had.
   

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4. A

   Anastasia

   Caribbean

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 4

   The sashimi was not fresh, otherwise was an ok experience
   

   OITA SohoResponded today

   Subject: Thank You for Your Feedback Hi Anastasia, Thank you for sharing your feedback with us. We’re sorry to hear that the sashimi did not meet your expectations. Please rest assured that we receive fresh fish deliveries daily, and we have not received any other comments regarding the freshness of our sashimi. We’re glad to hear that you enjoyed our service and atmosphere. Your feedback is invaluable to us, and we will continue to strive for the highest quality in our dishes. We hope to have the opportunity to serve you better in the future. Best regards, The OITA Soho Team
   

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5. K

   Kelly

   London

   44 reviews

   4.0

   44 reviews

   Dined on February 10, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Found a new favourite. The interior and ambience was lovely, a nice oasis from the business behind the closed door. The food was delicious and gorgeously presented. I had the spicy seafood ramen and would give it 10/10. My friend had california roll sushi and that was also very nice. Would recommend.
   

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6. M

   Miren

   Los Angeles

   1 review

   3.0

   1 review

   Dined on February 5, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food is pretty decent, we only ended up ordering a couple of sushi dishes and some starters in the end given below service point. Service was not great, no one came to check up since we ordered our starters or even ask if we wanted to order more food especially as we were told the table was only available for 1.5hrs. After multiple times of asking someone eventually came but did not bother to clear up plates on the table. Maybe short staffed on the day but regardless no efforts made. Ambience is decent, pretty cosy with tables very close to each other.
   

   OITA SohoResponded on February 7, 2025

   Dear Mire Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the food at our restaurant. However, we're very sorry that the service didn't meet your expectations. We understand how important it is to provide attentive service, and we regret that we fell short on this occasion. We appreciate your understanding that we may have been short-staffed on that day, but we will take your comments on board to ensure that this doesn't happen again. Your feedback helps us to improve, and we hope to have the opportunity to welcome you back and provide you with a better experience. Best regards, OITA Soho Team
   

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7. N

   Nancy

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined on February 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great place for good sushi and other Japanese food. They also offer a nice array of creative cocktails. We always have a nice experience here. Highly recommend.
   

   OITA SohoResponded on February 7, 2025

   Dear Nancy Thank you for your fantastic review! We're delighted to hear that you enjoy our sushi, Japanese food, and creative cocktails. It's wonderful to know that you consistently have a nice experience with us. Your high recommendation means a lot to us. We look forward to welcoming you back to OITA Soho soon. Best regards, OITA Soho
   

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8. S

   Sara

   Alabama

   1 review

   5.0

   1 review

   Dined on February 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a cute restaurant and the aesthetic was amazing! Our waitress Jessica was so sweet and helpful for such a big group! Everyone sang happy birthday to me and made it such a fun birthday dinner!
   

   OITA SohoResponded on February 7, 2025

   Dear Sara Thank you so much for your lovely review! We're delighted to hear that you enjoyed our restaurant's cute aesthetic and that Jessica provided sweet and helpful service for your group. We're thrilled that everyone sang happy birthday to you and made it a fun birthday dinner. Your kind words mean a lot to us, and we look forward to welcoming you back to OITA Soho soon. Best regards, OITA Soho
   

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9. N

   Naoko

   London

   3 reviews

   2.0

   3 reviews

   Dined on January 30, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   The sashimi is overpriced. The sushi rice was not properly prepared (it tasted like normal rice). Karaage and Nasu Dengaku were lovely, though. The service was slow overall even though it was not that busy. As a Japanese, I would not go back to the restaurant based on the quality and authenticity of the food unfortunately.
   

   OITA SohoResponded on February 7, 2025

   Dear Naoko Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the karaage and nasu dengaku. However, we're sorry to hear that the sashimi and sushi rice did not meet your expectations, and that the service was slow. We understand the importance of quality and authenticity, especially for our Japanese guests. Your feedback is valuable, and we will take it into consideration to improve our offerings. We hope to have the opportunity to serve you better in the future. Best regards, OITA Soho
   

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10. J

    Jade

    London

    1 review

    5.0

    1 review

    Dined on January 25, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The place was incredible and it was the most delicious sushi I've ever had. For me it’s 10/10
    

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