Old Town Pour House - Naperville

Review summary

1. J

   Joseph

   Chicago

   48 reviews

   vip
   4.0

   48 reviews

   Dined on November 11, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great as usual. I really enjoy the vast beer selection. The food quality always exceeds my expectations. The only complaint is the 3% service charge for using a credit card. I understand they are only passing along the bank charge. I also think this is better than a flat charge for everyone as they have done in the past. I prefer to use a credit card and do not want to see these charges everywhere so that is why I rated 4 stars as opposed to 5. I recommend they absorb the charge as the cost of doing business and raise prices as needed.
   

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2. E

   Ericka

   Chicago

   4 reviews

   3.0

   4 reviews

   Dined on November 10, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The salad was good. The prices were a bit high for a salad.
   

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3. T

   Thor

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the Pour House! Great food, service and experience!
   

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4. RM

   RajaM

   Chicago

   7 reviews

   5.0

   7 reviews

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Experience was excellent. The food and service were good and the noise level was acceptable. They are charging 3% for credit card usage.. That’s not a good idea. When this happens, something has to give. That usually is the tip. People end up paying less tip.
   

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5. N

   Nancy

   Chicago

   37 reviews

   vip
   5.0

   37 reviews

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was tasty, service was great, and atmosphere was just right for Sunday brunch.
   

   Old Town Pour House - NapervilleResponded on October 28, 2024

   Nancy, we’re thrilled to hear you enjoyed your Sunday brunch! It’s wonderful to know that our food, service, and atmosphere made your experience special. We look forward to welcoming you back for more delicious moments!
   

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6. S

   Savannah

   Miami

   1 review

   2.0

   1 review

   Dined on October 19, 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   Food was good, service was very slow. It took 2.5 hours to get through our meal
   

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7. E

   Elizabeth

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined on October 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My dad and I spontaneously needed somewhere to meet up for a glass of wine and some apps in the area, but I had my puppy with me so options were limited. It was a chilly evening—too cold to sit outside, if it weren’t for the bus boys and servers that went totally above and beyond to situate to heaters around our booth. It was literally perfect. Bundled up and the only people on the patio, I noticed and appreciated that the table (including all the space under and around it) was CLEAN. A detail overlooked by too many places. My chihuahua was being… a chihuahua. The server was very kind about that—which is very generous. One more shoutout to the busboys because they were exceptional. Food was a 10/10, delicious. Wings, Crab dip, and clam chowder. Great experience. Thank you! 
   

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8. R

   Radha

   Chicago

   44 reviews

   vip
   5.0

   44 reviews

   Dined on October 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great place for business lunch. Great staff, awesome food. great atmosphere!! Had a great time. Highly recommend
   

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9. A

   AMAR

   Chicago

   6 reviews

   vip
   2.0

   6 reviews

   Dined on October 15, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   We come here a lot because our work is 5 minutes away. Our office is here at least once or twice a week. The service here is always horrible. Took forever to get our drinks ordered. I had to wave a server over and then she acted like everything was fine. Then took forever to get the server back to order food. We all almost finished our drink before I had to wave someone down. Takes our order, I asked to substitute bun for lettuce. They gave me my meal as a wrap and the wrong dressing for my salad. They need to hire more servers. We will be going to Granite City going forward.
   

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10. R

    Rob

    Chicago

    1 review

    2.0

    1 review

    Dined on October 14, 2024

    1. Overall 2
    2. Food 3
    3. Service 4
    4. Ambience 3

    Portions were small for the price + they are starting to charge 3% for credit cards which is a first for me at a restaurant chain. Although a nice place, I won’t be coming back - not worth what I spent.
    

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