Olea Social

Review summary

1. S

   Srini

   London

   2 reviews

   1.0

   2 reviews

   Dined on November 4, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Portion sizes were minuscule and not worth the money. They need to work on noise levels as well
   

   Olea SocialResponded on November 7, 2024

   Thank you for your feedback, Srini. We’re sorry to hear that the portion sizes didn’t meet your expectations. We always strive to provide value and will look into this. As for the noise, we find it a bit surprising, especially since Mondays aren’t typically as busy. Could you please provide more specifics about the noise you experienced? We’d love to improve the atmosphere for all our guests.
   

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2. o

   oliver

   London

   1 review

   4.0

   1 review

   Dined on November 1, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was good, pleasant service, well lit, a relaxed atmosphere. And I can’t help feeling I’ve got a crush on the waitress … which is most uncommon for me ;)
   

   Olea SocialResponded on November 6, 2024

   Hi Oliver, We're thrilled you had a great time with us! We’ll let our lovely waitress know she’s making hearts flutter – it’s not every day we get a review like that! 😄 Looking forward to your next visit, with or without the crush!
   

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3. N

   Nandar

   London

   1 review

   4.0

   1 review

   Dined on October 26, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was amazing!!! The place was perfect for group dining. Unfortunately, the service was not professional. The waiter was not in a good mood when we entered. He only stood at the end of the big table and asked for orders and he didn’t hear the rest of us ordering drinks (there was a group table next to us) and got annoyed when we asked him if he can take order for other people he missed out on then later he argued with another waitress in front of us because she forgot to bring small plates for us. It was very awkward and uncomfortable.
   

   Olea SocialResponded on October 30, 2024

   Dear Nandar, Thank you for taking the time to leave your feedback and for choosing to dine with us. We’re thrilled you enjoyed the food and found the atmosphere ideal for group dining – that’s exactly the experience we aim to provide! However, we’re truly sorry to hear about the issues with service on your visit. Your experience with the waiter’s attitude and the lack of attentiveness does not reflect our standards. We’re addressing this internally to ensure every guest feels welcomed and well-cared-for from start to finish. We appreciate your feedback and would love the chance to welcome you back for a more seamless experience. Please don’t hesitate to reach out at berat@oleasocial.co.uk if there’s anything we can do to make your next visit exceptional. Warm regards, Olea Social
   

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4. E

   Erim

   London

   1 review

   4.0

   1 review

   Dined on October 26, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great service and good food…the ambience was definitely relaxing and suited our mood perfectly.
   

   Olea SocialResponded on October 28, 2024

   Thank you for your review, Erim! We're glad to hear you enjoyed the great service, good food, and relaxing ambience. 🌟 Don’t forget to sign up for our newsletter for updates and special offers, including a complimentary cocktail on your next visit! We hope to welcome you back soon!
   

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5. B

   Bernie

   Hertfordshire

   1 review

   5.0

   1 review

   Dined on October 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely restaurant with really helpful staff, nothing was a problem just happy to help. Makes a nice change.
   

   Olea SocialResponded on October 23, 2024

   Hi Bernie, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your visit and found our staff helpful. We always strive to create a welcoming atmosphere, and it’s wonderful to know you felt that during your time with us. We look forward to welcoming you back soon for another lovely experience!
   

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6. S

   Sharon

   London

   1 review

   1.0

   1 review

   Dined on October 13, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Unfortunately we had a bad experience. The service was poor and we had to wait a long time between courses. The food was not as expected and left us feeling hungry afterwards! It is a shame as this was for a birthday for a member of our party. However, the Manager did acknowledge we hadn't had the best experience for which we appreciate.
   

   Olea SocialResponded on October 16, 2024

   Dear Sharon, We’re truly sorry to hear about your experience, especially for such an important occasion. We’ve taken your feedback seriously and have reached out to you privately to help make things right. We hope to have the opportunity to welcome you back and provide the experience you deserve. Warm regards, The Olea Social Team
   

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7. R

   Robert

   Surrey

   9 reviews

   4.0

   9 reviews

   Dined on October 12, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   It was my fi st time here as we really live Mediterranean food the food was very nice both starters and main very good service quick and friendly it was perfect for pre theatre food situated at the top of St Martins Lane the ambience was ok the only thing I would say was it was a tad pricy but I suppose we were in the west end
   

   Olea SocialResponded on October 15, 2024

   Hi Robert, Thank you for your feedback, and we understand that prices in the West End can feel a bit steep. Just to let you know, we do offer a pre-theatre menu at £26.5 for two courses, which is perfect for a quick bite before a show. Plus, we run a Happy Hour from 3-8pm every day to help make things a bit more affordable. Hope that helps for next time!
   

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8. d

   darren

   London

   1 review

   5.0

   1 review

   Dined on September 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brilliant restaurant, catered for me and 15 of my friends! Excellent food too.
   

   Olea SocialResponded on September 30, 2024

   Thank you so much for your kind words, Darren! We're thrilled to hear you and your friends had a fantastic time at Olea Social. We always strive to provide excellent food and service, and it’s great to know we met your expectations. Don't forget, we have a happy hour every day from 3-8pm! We can’t wait to welcome you all back soon! The Olea Social Team
   

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9. P

   Paul

   London

   1 review

   1.0

   1 review

   Dined on September 28, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   This was a super disappointing dining experience. I knew where the restaurant was located, the photos looked nice, the menu looked good...and then once we sat down at our table everything was basically terrible. The service was the worst - super poor. We were not brought the food we ordered but then brought food we didn't order. Brought drinks we didn't order and had to send them back. It's one of those restaurants that survives because of tourists but I imagine it has no repeat visitors. The starters were fine. The mains were super disappointing. I ordered the mince lamb dish - only ate half and have had better at take away places in London & Surrey for £5-£10. They also had nothing to do for kids - as if they had never had kids dine before. I've had some bad meals in London in the last 10-20 years but this is probably Top 3 on the bad front. Give it a miss for sure. I don't imagine it will be in business in 2025. All the servers seemed depressed to be working there anyway. The hostess was really nice and tried very hard. Unfortunately she seemed to be the only worker there who cared or who knew what she was doing.
   

   Olea SocialResponded on September 30, 2024

   Hi Paul, Thank you for sharing your feedback. We’re truly sorry to hear about your disappointing experience. I’d like to clarify that we do have a kids' menu available in the restaurant and on OpenTable, so we’re not sure what happened there. On that particular day, we had 330 guests, and while we strive for excellence, human error can occur. Your review comes as a total surprise to us, especially since you left tips for our server, Sophia. Had we known about your disappointment at the time, we could have made it right on the spot. We have received many positive reviews and have happy guests, so it’s unclear what made you so upset. We’re really keen to put this right, so please feel free to contact us at berat@oleasocial.co.uk. Best wishes, The Olea Social Team
   

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10. N

    Nina

    London

    2 reviews

    2.0

    2 reviews

    Dined on September 14, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 1

    Empty on a busy Saturday night… and still had terrible customer service.
    

    Olea SocialResponded on September 16, 2024

    Dear Nina, Thank you for your feedback. I'd really like to understand what went wrong with the service during your visit so we can address the issue directly. Could you kindly share more details about your experience with berat@oleasocial.co.uk? Your insights would be invaluable in helping us improve. Best regards, The Olea Social Team
    

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