Orelle Birmingham

Review summary

1. OT

   OpenTable Diner

   Birmingham

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic restaurant, the food was amazing and the service was on point.
   

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   Orelle BirminghamResponded today

   Dear Guest, Thank you for your amazing feedback! We’re so glad you enjoyed both the food and the service. Your kind words mean a lot to us, and we can’t wait to welcome you back for another fantastic experience! Warm regards, Orelle Management
   

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2. H

   Hannah

   Surrey

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Despite being on the menu and when they called to confirm our booking 2 days before , they had discontinued the fixed lunch menu which offers better value. The food is overpriced £44 for a steak and it was underwhelming , it was very cold in the restaurant which they commented on when we arrived that they were fixing but there was no offer of complimentary tea or coffee as a nice gesture
   

   Orelle BirminghamResponded today

   Dear Hannah, Thank you for your feedback. I apologize for the disappointment you experienced. The Prix-Fixe lunch menu was removed from our website on October 11th, which is why it was no longer available to select during booking. I understand how frustrating this must have been, especially after the confirmation call, and I regret that we didn’t offer a suitable alternative. I also sincerely apologize for the cold temperature in the restaurant and that we did not offer a gesture such as complimentary tea or coffee. Your comments about the food and the overall experience will be reviewed with the team. We appreciate your feedback and hope to provide a much improved visit in the future. Warm regards, Orelle Management
   

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3. J

   Jeremy

   London

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Probably the best restaurant in Birmingham food and wine list outstanding
   

   Orelle BirminghamResponded today

   Dear Jeremy, Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed our attentive service, and superb food. Your kind words mean a lot to us, and we can’t wait to welcome you back for another fabulous experience. Warm regards, Orelle Management
   

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4. A

   Amanda

   Birmingham

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A thoroughly enjoyable experience as always - attentive service, great menu, dishes beautifully cooked and presented. And panoramic views over Birmingham and beyond- what is not to like…
   

   Orelle BirminghamResponded today

   Dear Amanda, Thank you for your fantastic review! We’re thrilled to hear you had such an enjoyable experience and that you appreciated the attentive service, delicious menu, and beautifully presented dishes. The panoramic views are indeed a highlight, and we’re delighted you enjoyed them as well. We look forward to welcoming you back for another wonderful visit soon! Warm regards, Orelle Management
   

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5. PS

   PamS

   Birmingham

   4 reviews

   3.0

   4 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 5

   Ambience is lovely with great views and nice decor. The waiting staff are friendly and professional. However the service was very slow - not enough staff I think. Our food was tasty but our main was quite cold - we would have complained but as we had waited 90 mins for mains to arrive we decided just to eat it as we were hungry . It promised so much but for the price did not hit the mark.
   

   Orelle BirminghamResponded 4 days ago

   Dear PamS, Thank you for taking the time to share your experience with us. We’re glad you enjoyed the ambiance, views, and decor, as well as the friendliness and professionalism of our team. We’re truly sorry to hear that the service fell short of your expectations and that your main course was not served at the ideal temperature. Waiting 90 minutes for your food is far from the standard we aim to deliver, and we understand how frustrating that must have been. We hope you might give us another chance in the future to show you the experience we’re truly capable of providing. Thank you again for your honest feedback – it helps us grow and improve. Warm regards, Orelle Management
   

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6. C

   Connor

   Birmingham

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The food was really nice the presentation and taste was great. The place itself is so nice I am glad we visited around winter time as it felt very cosy and festive. I have to say our table service by Michela was perfect, she is so lovely and well spoken and presents the food well and makes you feel very welcome and comfortable.
   

   Orelle BirminghamResponded 4 days ago

   Dear Connor, Thank you for such a lovely review! We’re thrilled to hear that you enjoyed the food, both in taste and presentation, and that the cosy, festive atmosphere added to your experience. A special thank you for your kind words about Michela – she truly is an asset to our team, and we’re so pleased she made your visit so welcoming and comfortable. We’ll make sure to pass on your compliments to her, they’ll mean the world to her! We’d love to welcome you back anytime, whether for another winter visit or another season entirely. Thank you again for your wonderful feedback. Warm regards, Orelle Management
   

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7. J

   Joy

   London

   6 reviews

   1.0

   6 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   I chose the restaurant to make a birthday for a friend special but was my worst disappointment . 1. Too cold! I now have a cold and we were uncomfortable all through. I had given notes to write happy birthday with the name. When they brought the cake non chalantly and said “they are told someone’s birthday is on this table” it lacked a personal touch and we felt really down the whole time and left without dessert. We couldn’t wait to get away. This is definitely my last visit. The food presentation was also very poor.
   

   Orelle BirminghamResponded today

   Dear Joy, Thank you for your feedback. I’m truly sorry your visit fell short, especially for such a special occasion. The discomfort from the temperature and the lack of a personal touch in your birthday celebration are not reflective of the experience we aim to provide. We also regret that our food presentation did not meet your expectations. Please rest assured we’re addressing these concerns with our team to ensure improvements. Should you decide to visit us again, we’re committed to delivering the warm, thoughtful, and high-quality experience you deserve. Warm regards, Orelle Management
   

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8. R

   Ray

   Birmingham

   1 review

   5.0

   1 review

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was our 25th anniversary and I requested a window table for intimacy in what is a busy and very popular restaurant and the view They seated us beautifully, everyone wished us happy anniversary and they finished probably the best three course meal weve ever had with chocolate truffles with an anniversary message Excellent
   

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   Orelle BirminghamResponded 4 days ago

   Dear Ray, Thank you so much for choosing to celebrate your 25th anniversary with us – what an incredible milestone! We’re thrilled to hear that you enjoyed your special evening and that our team could make it a memorable one. It’s wonderful to know that you appreciated the window seating and personal touches like the anniversary wishes and chocolate truffles. We take great pride in creating moments like these for our guests, and it’s fantastic to hear that your meal was among the best you’ve ever had. Congratulations again on 25 years, and we’d be delighted to welcome you back for any future celebrations. Wishing you both many more years of happiness together! Warm Regards, Orelle Management
   

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9. E

   Eliyza

   Warwickshire

   1 review

   2.0

   1 review

   Dined on November 16, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   t’s a pretty place and the waiters are lovely but unfortunately the food was absolutely terrible, the starters were still edible but the mains were terrible., we ordered a steak some rice and the soup of which only the soup was edible, the waiter was nice enough to remove the steak from our bill hence the 4 stars for the service but the actual food is awful. Unfortunately I’d honestly say don’t go and save yourself the disappointment and your money. Genuinely really upset I chose this place for my partners birthday.
   

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10. S

    Steve

    Birmingham

    12 reviews

    5.0

    12 reviews

    Dined on November 16, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    A lovely birthday meal again here at Orelles. Food was delicious,,service was outstanding .
    

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    Orelle BirminghamResponded 4 days ago

    Dear Steve, Thank you so much for the 5-star review! Looking forward seeing you here next time! Best Regards, Orelle Management Team
    

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