Oretta King West

Review summary

1. H

   Hanna

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great evening with yummy food and quality cocktails :)
   

   Oretta King WestResponded 3 days ago

   Grazie Hanna! Thank you so much for your kind words! We’re thrilled to hear that you had a great evening and enjoyed both the food and cocktails. We can’t wait to welcome you back for another wonderful experience! Cheers Josh Restaurant Manager Oretta King West
   

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2. T

   Toni

   VIP

   New York City

   3 reviews

   3.0

   3 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Despite booking our reservation at least a month in advance, we were given the worst table in the restaurant. Restaurant is beautiful but our table was situated adjacent to the window facing an old wooden storage table with a dirty tray and glass resting upon it. Low back chairs were uncomfortable for my hubby with some back pain but no other table available. Nicer tables don’t appear to be allocated based on advance booking - would recommend calling to specify desired seating if you don’t want to be stuck staring at a storage area. Appies were tasty, particularly the calamari, olives and burrata. My main pasta course was good in terms of flavour but served lukewarm. Salad was fresh and dressing flavourful. Waitress was nice but service was somewhat lax. My friend had to use a water bottle from her purse to fill her water glass because the refills weren’t coming. Overall it was ok but I won’t bother to return.
   

   Oretta King WestResponded 3 days ago

   Ciao Toni! Thank you for sharing your feedback. I’m truly sorry to hear about the issues with your table and the service. We always strive to accommodate our guests in the best way possible, and I can understand how frustrating it must have been to be seated by the window with an unsightly view, especially when you had planned ahead. We will certainly address the seating allocation and work on improving our service, ensuring more attentive care to water refills and food temperature. We’re glad you enjoyed the appetizers and salad, and we’d love to have another chance to offer you a better experience. Please feel free to reach out to me directly at josh@oretta.to if you’d like to discuss further. Alla prossima, Josh Restaurant Manager Oretta King West
   

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3. D

   Daniela

   Toronto

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great staff, beautiful interior -- what's not to love!
   

   Oretta King WestResponded 3 days ago

   Grazie Daniela! Thank you so much for your kind words! We're thrilled to hear that you enjoyed the food, our staff, and the ambiance. It's wonderful to know that we hit the mark for you. We look forward to welcoming you back soon! Alla prossima! Josh Restaurant Manager Oretta King West
   

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4. P

   Patricia

   Toronto

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Price is on the higher end for the type of food, good but not wowed Italian.
   

   Oretta King WestResponded 3 days ago

   Ciao Patricia! Thank you for taking the time to leave your feedback. I’m glad to hear that you enjoyed your meal, though I’m sorry to see that we didn’t quite wow you this time. We always strive to provide an exceptional dining experience, and I appreciate your honest comments. If you’d like to share any more details on how we could improve, feel free to reach out to me directly at josh@oretta.to. We hope to have the chance to welcome you back soon! Alla prossima! Josh Restaurant Manager Oretta King West
   

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5. D

   Delis

   Toronto

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great vibe, excellent venue! Selection is varied and quality was supurb. Service was prompt and very attentive. Overall a fun and memorable evening.
   

   Oretta King WestResponded 5 days ago

   Ciao Delis, I'm glad you enjoyed your overall experience with us! Thank you for taking the time to leave this review, our guests' feedback is integral to our success. We're thrilled to hear that you appreciated the food, service, and atmosphere—we strive to create a memorable experience for everyone, and it’s wonderful to know we succeeded in doing so during your visit. We hope to have the opportunity to host you again in the near future. Josh Restaurant Manager Oretta King West
   

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6. P

   Piera

   Toronto

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Here's a detailed restaurant review based on your experience: ★★ out of 5 Stunning atmosphere can't make up for subpar food and bewildering service at this establishment. The highlight was the tuna crude, which showed genuine culinary skill and excellent execution. Unfortunately, that's where the positives regarding the food end. The calamari was disappointingly ordinary – heavily breaded and reminiscent of basic pub fare rather than what one would expect from a proper restaurant. The real issues began with the pizza, which arrived cold. When we requested it to be reheated, the staff's hesitation was puzzling, claiming they needed the chef's permission for such a basic request. What followed was truly perplexing: upon the pizza's return from reheating, we discovered a missing half-slice. When questioned, the server offered an unconvincing explanation that it "may have fallen off in the oven," followed by an odd statement that they "don't normally reheat pizza" – which begs the question of why they agreed to do so in the first place. The service continued to disappoint when clearing our plates. Despite leaving 80% of the calamari untouched – a clear sign of dissatisfaction – no inquiries were made about our experience or whether we'd like to take the remainder home. While the ambiance was genuinely pleasant, it cannot compensate for the combination of mediocre food and questionable service practices. The missing pizza slice incident, in particular, demonstrated a concerning lack of professionalism and transparency. Bottom Line: Despite the inviting atmosphere and the excellent tuna crude, the inconsistent food quality and problematic service make it difficult to recommend this establishment. Will not be returning.
   

   Oretta King WestResponded 6 days ago

   Buongiorno Piera, Thank you for taking the time to share such detailed feedback with us. I’m truly sorry to hear that your recent experience did not meet expectations. We pride ourselves on both the quality of our food and the service we provide, and it’s clear we fell short in several areas during your visit. The issues with the calamari, the pizza reheating, and the service you described are concerning, and I can understand how frustrating this must have been. I would greatly appreciate the opportunity to make things right. Please feel free to email me directly at josh@oretta.to. Thank you again for your feedback. I hope to have the chance to restore your confidence in us. Best regards, Josh Restaurant Manager Oretta King West
   

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7. S

   Scott

   Toronto

   1 review

   5.0

   1 review

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was amazing for the second time in a row ! Facilitated our work event like a pro! 10/10
   

   Oretta King WestResponded on December 13, 2024

   Grazie Scott! I’m glad to hear that you enjoyed your experience with us. Thank you for your kind words - I'd like to share them with your server - do you happen to remember their name? If you don't recall, I can trace it using your reservation name - you can leave it in the private response below. We hope to host you again in the near future. Alla prossima! Josh Restaurant Manager Oretta King West
   

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8. M

   Mark

   Toronto

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I really enjoyed Oretta after taking my family there for dinner after a Matinee at PWT. The food was excellent and the ambience was great for two adults with two children (6) and (9). The staff was very friendly and made some excellent recommendations for entree and appetizers. My son has a tree nut allergy and the kitchen even offered to make him a modified tiramisu dessert with no hazelnut chocolate. While he opted for the sorbet, I thought that was a really nice gesture. Would recommend and will be back again.
   

   Oretta King WestResponded on December 13, 2024

   Grazie Mark! Thank you so much for your wonderful review! We're so glad to hear that you and your family enjoyed your visit to Oretta, and it’s great to know the atmosphere was just right for your group. We take allergies very seriously and are always happy to accommodate special requests, so we're especially pleased to hear that you appreciated our team's thoughtful gesture with the dessert. It means a lot to us that you had such a positive experience, and we can’t wait to welcome you and your family back for another memorable meal! Alla prossima! Josh Restaurant Manager Oretta King West
   

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9. c

   catherine

   Toronto

   1 review

   2.0

   1 review

   Dined on December 8, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   The ‘avocado’ on the avocado toast was mush that was piped on. Awful consistency and taste.
   

   Oretta King WestResponded 5 days ago

   Ciao Catherine! Thank you for taking the time to leave this rating. I’m sorry to see that we missed the mark on your avocado toast. We take great care in ensuring all our dishes meet high standards, and I appreciate you bringing this to our attention. If you'd like to share further insight on your experience, please feel free to email me at josh@oretta.to. We hope to host you again in the near future. Alla prossima! Josh Restaurant Manager Oretta King West
   

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10. D

    Dave

    Toronto

    1 review

    5.0

    1 review

    Dined on December 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    We booked six of us for 6pm after attending a play. Lovely quiet nook near the back of the restaurant. It got noisier when a table for 14 showed up later, but the quality of the food and the staff overcame that. Great time.
    

    Oretta King WestResponded on December 13, 2024

    Grazie Dave! Thank you so much for your kind review! We're thrilled to hear you had a great time with us and enjoyed the food and service. We do our best to create a relaxing atmosphere, and we're sorry for any noise disruption caused by the larger table. We appreciate your understanding and are so glad it didn’t take away from your experience. We look forward to welcoming you and your group again soon! Alla prossima! Josh Restaurant Manager Oretta King West
    

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