Otto's

Review summary

1. J

   Jennifer

   Cincinnati

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing and service was great. Allowed time to relax and enjoy the meal
   

   Otto'sResponded today

   Hello Jennifer! I'm thrilled to hear that you enjoyed the food and service last night! I believe your server was Victoria! I'm so glad she gave you great service, and that you didn't feel rushed. That's our goal every night. I'll be sure to let her, and the rest of the staff know about your amazing review. We hope you can visit us again soon! -Alex, General Manager
   

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2. B

   Bengy

   VIP

   Cincinnati

   25 reviews

   5.0

   25 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and great service! Thank you for getting us out in time to make our play. My wife and I loved the restaurant. It was out 1st visit but not our last. Thanks for a fabulous experience!
   

   Otto'sResponded today

   Hello Bengy! First of all, thank you for choosing to dine at our restaurant for the first time! There's so many great restaurants in Covington, and it's a wonderful feeling when we can serve new guests. I'm so glad that we didn't disappoint. I hope the play was as great as your dining experience was with us! We appreciate your amazing review. We'll see you next time :) -Alex, General Manager
   

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3. Y

   Yuliya

   Cincinnati

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the best meals we’ve had in a long time! Service was great as well.
   

   Otto'sResponded today

   Hello Yuliya! Wow, what a compliment!! Thank you so much for your wonderful review. I'm so glad we provided great food and service for you. We hope we can serve you again soon! -Alex, General Manager
   

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4. T

   Taylor

   Cincinnati

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We went on Valentine’s Day. So it was very crowded and you could tell the workers were very busy. But they were kind and did their best. We would definitely go back!
   

   Otto'sResponded today

   Hello Taylor! Thank you so much for your review. We learned some hard lessons on Valentine's Day, but the positive side is we know what we can do differently for the future. I appreciate you being so understanding. We hope we can provide a better experience for you next time! :) -Alex, General Manager
   

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5. R

   Rachel

   VIP

   Cincinnati

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Very cute restaurant. A bit too long but the food was great.
   

   Otto'sResponded today

   Hello Rachel! Thank you so much for your review. We definitely identified some issues we had on Friday night and will be implementing better strategies for future busy nights, like Valentine's Day. I appreciate your feedback. I'm really glad the food was great otherwise! I hope you can come back again soon, and we can provide a better experience! -Alex, General Manager
   

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6. v

   valerie

   Cincinnati

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love Otto’s and it couldn’t have been better for a special occasion, Valentines. The service and food never disappoint! We always walk out talking about how great it was and how we can’t wait to go back and try something else”!
   

   Otto'sResponded today

   Hello Valerie! Thank you for this incredibly sweet review! I'm so glad you all enjoyed everything again! We really appreciate your review and support of our restaurant. We'll see you next time! :) -Alex, General Manager
   

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7. T

   Timothy C

   Cincinnati

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sitting at 4 top by steps you get bounced every time staff come down from kitchen or upstairs Not first time I have been at this table. It gets a bit nerve racking. I would teach staff to slow down and step down lightly vs pounding the floor
   

   Otto'sResponded today

   Hello Timothy! I really appreciate your feedback about the experience you've had at your table. I could see that being unsettling. I apologize about that, but I'm really glad you let us know. I'll advise my staff to be gentler when coming down the steps. We never want you to feel uncomfortable. Thank you for your review. Hope we can serve you again soon! -Alex, General Manager
   

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8. J

   James

   Cincinnati

   29 reviews

   5.0

   29 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   All was well , It was valentines day right a 4:00 pm Doors had just open and there were about 20 people waiting outside. So the place filled up fast and the service was stressed for the first half hour, my biggest problem was when I ordered dessert it took over 25 min. To receive it along with my check? Other than that all was ok.
   

   Otto'sResponded today

   Hello James! Thank you so much for your feedback. Unfortunately, our dessert times were definitely our weak spot on Friday night. I apologize for the wait, and then feeling rushed out. That's not our standard. Luckily, reviews like this help us improve for the future. We appreciate your review and take your concerns seriously. We hope you can come in again, and we can provide you with a better experience. -Alex, General Manager
   

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9. R

   Rakesh

   VIP

   Cincinnati

   9 reviews

   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a good experience. The service was good. The food tasted excellent.
   

   Otto'sResponded today

   Hello Rakesh! I'm so glad you enjoyed the food and service on Friday! I'll let my staff know about your fantastic review. Thank you so much for sharing your experience. Hope you can dine with us again soon! -Alex, General Manager
   

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10. R

    Randy

    Cincinnati

    1 review

    5.0

    1 review

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We enjoyed an excellent meal. The filet and scallops were delicious. Our waitress was great and took very good care of us. It's a smaller place with great atmosphere.
    

    Otto'sResponded today

    Hello Randy! Wow, what a lovely review! It looks like your server was Candice! She's wonderful, and I'm so glad she took great care you of you all. I'll let her know about your kind words. I'm thrilled to hear that the food was excellent as well. Thank you so much for sharing your experience with us. We hope you can come back again soon! -Alex, General Manager
    

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